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Jason Arthurs

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About Jason Arthurs

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  1. This topic was closed on 03/06/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support their. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  2. This topic was closed on 03/06/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support their. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  3. I was called the other day by my Mother who lives alone to say she'd just paid £299 upfront by cheque to a company called Tivium who were going to assess her house and get her a free Green Deal boiler. Alarm bells rang immediately as they said she didn't need to be on benefits. Subsequent checks online revealed lots of other Tivium 'customers' so I went back and told her to contact her bank in the morning. It appears the cheque had been cleared from her account two days after she handed it over, that's what I call express clearance. My Brother rang the Tivium voicemail system which keeps you r
  4. We recently had a new conservatory installed and the structure was completed on the 12th December 2012. Since completion we have had a problem with a small but persistent leak. The conservatory has a double patio door with the fixed panel of each door adjoining a dwarf wall with a window above, however on both sides when it rains the concrete beneath the fixed panel in the corner adjacent to the dwarf wall develops a damp patch. The customer services repair guy has now visited on five seperate occasions to fix the fault the most recent one being last Wednesday when he removed all the glaz
  5. I have received a bill this morning showing we are now £36.73 in credit. It's shameful really that it's taken this level of perseverance to get EDF to comply with the billing code (in deed, as it appears they will not admit liability under the code itself). The initial bill they sent attempted to charge for unbilled electricity for over four years at the 2010 KWh rate, having challenged this, they recalculated the liability divided pro-rata at the various KWh rates over the preceding four years, a saving of £1250. Having confirmed with a member of their staff over the phone that the
  6. A representative from EDF Energy rang on Monday, to confirm they had received my letter and it had been passed to a higher manager for further investigation and that I would be contacted shortly. On Tuesday I returned home to find a deadlock letter on the doormat, so I now had the necessary paperwork to pursue it with the ombudsman. Today I got a phone call from the same representative, again stating that the complaint is not covered by the billing code because I had failed to provide readings when they had requested them! They quibbled my calculations that I submitted showing I ha
  7. We are just about to pay off a Bank of Scotland mortgage we've had for the past seven years (yeah, almost mortgage free!) I've been going through some old annual statements and found several hundred pounds of late payment fees (default letters) at £35 a letter. They also have levelled an early redemption fee if we pay the mortgage off. Is it best to claim these back whilst we still have the mortgage or wait until the balance is cleared. Can we force them to not charge the early redemption fee, *before* they actually charge it? Regards, Jason.
  8. Looks like they regularly thumb their nose at the billing code, unless you escalate it further. EDF in £8,500 electricity bill shocker - Times Online I think I'll call their bluff and tell them I'm going to escalate it straight to the Energy Ombudsman, see if they capitulate or if they let it go higher. Regards, Jason.
  9. I'd be interested to see what responses you get from your supplier. I've recently challenged EDF Energy under the billing code. They're trying to bill for unbilled electricity over a period of 4 years and 8 months, during which despite sending readers around and me submitting my own customer readings they did not base a single bill on an *actual* reading. Now they're saying the billing code doesn't apply because apparently they state they have asked me for readings that I didn't supply them with. They're berating me for not sending readings, that their system would have immediately disca
  10. I too was planning on going to a provider with a smart meter, but the key thing that has now put me off is this back channel the supplier has to the meter. Whilst the threat does exist from external interference from third parties (and GSM/GPRS is hardly secure to anyone with desktop PC and a few hundred pounds of radio equipment). I'd be more concerned at the activities of your own energy supplier. Having endured five years of utter incompetence from EDF Energy the thought of them being able to impose a higher rate tariff on people they deem to be late payers, or perhaps people wh
  11. I wrote back to EDF again and in view of their reluctance to make any reference to the Billing Code I stated that I had taken advice and felt that their incompetence meant that the billing code applied. I detailed how much electricity I had used in the previous year, and gave details of the payments I had made. Showing that I had actually paid £765 to EDF Energy despite only having used £700 of electricity during that period. I gave a current reading and asked them to send me a revised bill to reflect the limitations imposed on them by the Billing Code. They have now replied and
  12. I've just received a 'revised' bill which gives estimated readings back to 26th September 2005. I suspect they've used a meter reading from December which their reader took (and the system rejected) and a reading taken by my wife on the 11th May and used this to generate new estimates back to the beginning of our contract. The new total comes to £3230 and then the payable total has been reduced to £1082 without any explanation. I've written back to their customer services and requested a proper explanation of the bill and I'm seeing if they can explain it without mentioning the 'billing
  13. If this is correct, then they have taken any payments I've made in the last year and used them to clear part of the 'underestimate' and are now billing me again for the past year? Using a reading I took on the 10th May 2009 in conjunction with the reading they asked us for (and based the underestimate bill on) and that gives a total usage of 5871 units for the year. Assuming four equal bills with 121 units at 16.9p and the remainder at 10.49p that gives £646.89 as the actual bill for May '09 to May '10. I pay £15/week by standing order so in the past year I've actually paid them £780.
  14. Since we signed up with EDF Energy for our Gas and Electricity in September 2005 the gas bills have been accurate and we've had no problems. But the electricity bills have gradually gone further and further out of touch with reality. But despite protesting EDF have been discarding their own meter readers reading, our customer readings (by card, by phone and online) in favour of their own more thrifty 'estimates'. Last month having discussed the fact that their estimates and the real readings are now over 18,000 units different (in their favour) with a very helpful member of staff over the
  15. Thanks for that I tried earlier but it wasn't responding. 6 years, *might* just be enough to get a few hundred pounds out of the Grabby... Out of interest, if some of the charges they made are approaching their statutory limit of six years and from experience the Grabby are a bunch of devious individuals. If they deliberately delay sending me my list of charges under DPA does my claim extend from when I request them or when I submit a claim to the court? Thanks, Jason.
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