I have an issue that needs clarification. My wife and I ordered place cards from an online retailer "Little Things Designs" for our wedding. We ordered them in plenty of time (6 weeks before the date) and even contacted the company to ensure that their holidays would not interfere with our order arriving on time. The week of the wedding the goods still had not arrived. We called, mailed etc (no response) The cards finally arrived 4 days after the wedding. Annoyed we sent the cards back at our expense (within 7 days- the cooling off period) with a letter looking for our money back. The company had the neck to say that because the cards were personalised we were not entitled to cooling off period protection and thus no refund. My gripe is that the goods were not personalised. They were blank cards. We did not have our names, pictures, designs or any personal information added The design and colour chosen were clearly displayed as options with pictures on the companys website. The lady that contacted us said that these cards were made to our requirements and thus personalised. How can this be. Were we supposed to know from the picture that these cards were not made yet? They looked like a stock item. Surely following this argument every online company could, if an item was out of stock at the time of ordering claim that it was produced specially for the customer and thus personalised. Does anyone have any Ideas or opinions. We are pretty miffed