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user2244

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Posts posted by user2244

  1. I had a problem with my six month old Tv (read my thread) Now solved after sending them the consumer rights + getting my solicitor involved a full refund was given back :D(it took some time )and Now I have a new Tv from the Argos which is of a better specifications and five years warrenty (Argos is the best) . Hope you the best in your claim.It's worth fighting for.Don't be put down on your rights M8.

  2. I'm sorry, but I'm really stuggling to read your posts.

     

    From the points I managed to pick out.

     

    Yes, I do work for currys, I think 90% of the people who frequent these boards know this by now, although your wrong in thinking that I tow the company line, just posting on here is enough to get me sacked.

     

    Your right, I could find a new job, luckly my job isn't customer service at the moment, although it has been before, I moved to a sales position because I was becoming ill with stress. And finding a new job in the current economic climate would be difficult if not impossible.

     

    And finaly that was not intended as a threat, you've already mentioned you didn't shout at the staff, and I commend you for that. All I'm saying is, if you do find yourself getting angry, keep it in check because customer service staff are not there to take abuse, and have a range of measures to deal with you if you do get out of hand. Anger will get you nowhere.

     

    Also below your post is an edit button, it's advisable to use that rather than double posting.

     

    I see . first my writting is in plain english so easy to read and that is not the point as most users (I think) could read it and get an idea of the problem). so that doesn't bother me.

    second thing I don't care much about the internal issues of Currys regarding wages, jobs etc as that is there own business which I don't have to worry about or interffer with.

    all I am worried about is my rights as a customer who paid for a faulty item and came here for advice that's it & other people thoughts on this etc (I belive that's what this site is for) . if I was a trouble maker then I wouldn't be here but in the preson . so how they beat up customers that was mentioned in your post (you work there and you know better) .But I know that if any thing like that happened from my side I will be paying for it now and if it happend from there side it will be a legal case on tv /newspaper every where as I will take legal steps through my solisitor & the media and get there cctv films etc (by the way I have worked 15 years in politics and I have a Master degree in political science ) .

     

    Last thing thanks again for the help you offerd in this matter and have a good night.

    regards

  3.  

    Bare in mind, we are well within our rights, to give anyone the customer service hotline number, and refuse them service if they start abusing us. And usualy we have panic buttons, security guards and 10 - 20+ other staff in the building if anyone really kicks off with us.

     

    Sorry but is that part to threaten me & others/customers not to complain or to ask for refunds/replacement or lent items and or to speak about any problem with item we buy of the store???well I will put that part in mind next time I want to buy an item that I will be beaten and handed to police if I just complained.who am I to stand aganist that army??? .no man I am just a poor old soul that can't stand all that and will propably die from the first hit,take the tv and take more cash if you want just let me live the rest of my days.Please enlighten me and I will be very thankfull .

     

    where is consumer rights in that.not just consumer rights where is human rights in that too:confused:???

  4. And what do you think the company exec's would do when they find out a manager has been unhelpful to someone who in their eyes is trying to take money back off them.

     

    Slap on the wrist over the phone by a regional manager probably, and at the very worst, having to redo customer service training (2 day course). They have nothing to fear from being reported for being rude, if they were reported for something like assault or verbal abuse they'd do something. But being rude to someone after a return.. no chance.

     

    Also, I know you've said you've never been rude, which is great. But as someone who is usualy on the recieving end of this sort of thing in the store, I'll tell you this. Make sure you keep your anger in check, as flyingdoc mentioned above, we are paid next to nothing, poorly trained in most cases as any worthwhile staff learn from experiance, and kept on a short leash as far as store policy goes. The reason I mention this, is because when I ask most people to stop shouting at me, they usualy reply with "I'm not shouting". Alot of people don't realise they're doing it. But we don't have to put up with it.

     

    Bare in mind, we are well within our rights, to give anyone the customer service hotline number, and refuse them service if they start abusing us. And usualy we have panic buttons, security guards and 10 - 20+ other staff in the building if anyone really kicks off with us.

     

     

    dear Renzokuken , from reading between your lines I belive you work for a store as mentioned above and had bad expereance from some customers + by the way I have also gone through some of your old posts/history on this site regarding dealing with simeller problems and I feel you are always taking the deffending part for stores like that (nothing wrong with that as it puts there ideas and they way the store thinks and there point of view.good work).

     

    Well first I would like to mention that every one is different than the other and also every customer is different than the other and also stuff it's normal in life to have variaties . I for my self belive that understand each one individualy is the best way and you can't bend a law to get my right and will never being abusive /rude to stuff to make them do what I want and people who does this should not be alowed to enter the store again . But also I would like to you to put yourself for just five minutes as the customer who worked hard , save and went to that store to buy something he always wanted to have , after paying that hard earned money and went home with the item (by the way if he is one penny less that the product price they will refuse him the product) after a few months that item became faulty not due to his use but as that item is not fit to be used for say one year. and when you sold it to you he said what ever happens we will give you a replacement or fix it and when you turned back they became rude to you and refused to even give you something to watch during that time (you have kids at home or you are disabled and that thing is essential to you what ever it is) would you accept that and stay with out one for 21 days?? are you going to be glad about the way they treated you?? do you think you spent that hard earned cash + the amount you paid for your warrenty right?? I am sure you will not be happy (if I am wrong please correct me??) .

    Today you are one of those stuff tommorrow or after 30 years you will be a pinsioner so think it both way please.

     

    the last thing is regarding how much they pay stuff or how bad this is goes back on the employe him/here self if he/she is not happy of how much he is being paid or the pressure they are putting on him/her it's nothing to do with customers (if they didn't like being there they can try to find other places to work at .I don't think they glue there feet to the store!!) common sense.

     

    please look it through the other person eye to judge if that was you would you like it??

     

    thank you

  5. I agree 100% with everything you say and I am in no way arguing with you about anything.

     

    I was merely pointing out that it is not the fault of the customer service staff that your TV failed, nor is it their fault that they have a no lend policy. These are things to take up in writing with the bigwigs of the organisation, not shout at the poor guy/girl on the shop floor who is doing their best with inadequate resources.

    It feels good to vent at someone, but these guys dont deserve your ire - they, personally have done nothing wrong.

     

    dear friend I am not a young person to shout at any one or to be inpolite with any person as I know it's not there fault (there cctv camaer is there and it's a true wittnes they can check if even my voice never went more than a meter ) the problem is at there side as that guy is the one got exited as soon as I told him there is a faulty tv. The problem is that he didn't want to hear any thing all he wanted to hear is you buying more and paying nothing more.

  6. Also dont get confused between store policy and customer service staff.

     

    The staff have to deal with irate customers and they have to work within the store policies (even though in many cases the store policies seem to be in direct conflict with SOGA)

     

    Always be polite and courteous, and you will find that the store staff usually will bend over backwards to do WHAT THEY CAN for you, but be aware they are very small, underpaid, often under trained, and generally undervalued cogs in a massive corporate machine.

     

    thank for your reply but belive me I am a very polite person but I don't like it when I have the right to be helped in something I paid my hard earned cash in and at the minute I ask for exeplanation being treated rude by people who were very happy to offer there help yesterday before me paying for the item and completly change after they get my money.

     

    If they get under paid or under trained I belive that is there problem with there head offices and not something I as a customer has to pay for.

     

    If I am wrong please correct me and thanks for your advice

  7. thanks for your rply but if the fault wasn't mine and the tv had a manufature fault while it is still new i belive it fells under the not fit for purpose term (as I don't think a tv is just made by the manufature to only last a few months) also I had a look through other threads on the site and here is part of the regulations

     

    Sale of Goods Act 1979. Supply of Goods and Services Act 1982. Sale and Supply of Goods Act 1994. The Sale and Supply of Goods to Consumers Regulations 2002.

    Key Facts:

     

    • Wherever goods are bought they must "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale).

    Goods are of satisfactory quality if they reach the standard that a reasonable person would regard as satisfactory, taking into account the price and any description.

    • Aspects of quality include fitness for purpose, freedom from minor defects, appearance and finish, durability and safety.

    • It is the seller, not the manufacturer, who is responsible if goods do not conform to contract.

     

    :confused:

    also regarding them refusing to lent a unit I belive it's part of customer care responsibelity to provide a replacment untill I get my tv sorted (well they have all my details and I have paid them for product and that product will be with them till they fix it + I didn't ask for a brank new tv to be lent to me just a small used one till my tv is repaird).

  8. Hi,

    I bought a 40 inches Samsung LCD TV of currys store 6 months ago from there branch in hove and paid extra for the what ever happens three years warrenty beliving that if any thing would happen to my set I will get it replaced or exchanged in two to three days at most not more (that's why I bought the extra warrenty for plus the tv is still under a year old so I am prootected both ways) any way since the first day I got the tv the picture keept flicking but wasn't much . during august till early november I have been away from home and when I came back the flicking has incresed untill a week ago the screen went all black/dead and the tv on standby .I called currys customer repair center which told me it's going to take at least a week for an enginer to come and check it , I also contact smsung (the brand) and they said the same . any way that TV is the main set I have at my property and I am a disabled person so spending most if not all my time in front of it. any way I waited for the enginer call who changed the main board but found the tv still dead and has to order more parts and arrange for another appointment . I went to the store where I got the tv from and asked if I will be able to get a replacment or if I could get a loan set untill my tv is repaird (although as a common sense I belive if it went that soon while it's still a 6 month old and still under both warrenties I should get a replacment immediatly . isin't that why I have a warrenty??? )the guy (I belive from the mangment) at the store as soon as he heard about the problem got rude and refused to lent me another set and said unless 28 days has passed we will not look in to it plus all the sets we lent to people in the past had came back in bad state so we will not lent any ones out I mentioned that I will contact cosumer direct and he smilled and said some customers tried that but it's of no use . so it is not just that but also he is judjing me of other people faults!!!

    I don't belive that is a right way in dealing with customers plus that wasn't my first purchase of currys as I did buy lots of stuff before of them but I jess I was lucky as I didn't need there repairs before, but I think from now going on I have to think twice before going for my future purchases.

    So the fault was from the manufature but I have to pay for it in waitting/ calling and accepting a second grade product refurbished which wasn't fit for the purpose and didn't even lasted 8 months + treated bad if I asked for it politly to be replaced or payment refunded (what a service Currys).

    I like your help/ advise on this guys.

    regards

     

    p.s

    by the way I have also sent a letter to Currys main head office which I got advice about it from consumer direct website that asks for 14 days reply back and I did send it recorded delivery and I am still waitting for there reply.

    I have also read that in cases like that I should have got what called athorisation number to get a set from the store but I got nothing.

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