As above. I have just had a similar issue. Pay your ebay invoice via paypal ASAP. Transcom will more than likely now try and chase you for a £16 administration fee for the pleasure of writing you a letter. I have literally just had the same problem. I was away and couldn't pay my ebay invoice within the allocated timescale, they passed to Transcom, I then paid eBay as soon as I could, but Transcom insisted I pay their £16 fee. I wrote them a letter and complained, and eventually they stopped calling me (it was everyday, sometimes twice a day and also at weekends, completely unacceptable tactics for such a small sum of money). I received a letter just yesterday to say they disagreed with me but would waiver the fee on this occasion as a goodwill gesture. There are links to harassment letters which you can use, but ensure you wait a week or so and log the calls, then write a letter and head it up 'Formal Complaint'. Also ensure it is posted using a recorded service. Hope that helps and good luck! Finally, you should always pay your invoices/debts in good time, however, I do not condone the tactics used by DCA's to further enhance one's money problems.

See my thread, very similar issue: http://www.consumeractiongroup.co.uk/forum/showthread.php?414361-Ebay-fees-paid-late-bully-boy-tactics-by-Transcom%281-Viewing%29-nbsp

Thank you again. Stupidly it was the real reference, to be honest I didn't even consider that!

Ok, so I have composed this letter. If you guys can let me know your thoughts I would appreciate it: RE: FORMAL COMPLAINT Dear Sir/Madam, Reference No: XXXXXXX I am writing in relation to the quantity and frequency of telephone calls that I have received from your company, which I deem to be personally harassing. I spoke with one of your operators last week and advised that any outstanding amount requested by eBay has been paid IN FULL and accepted. I have no contract with your Company, and therefore I acknowledge no debt to you whatsoever. However, I am still receiving phone calls and I request that you cease ALL communication with immediate effect. I am of the view that your continued harassment of me by telephone and aggressive tactic puts you in breach of Section 40 of the Administration of Justice Act 1970, and the Protection from Harassment Act 1997. If you fail to comply with the above request and continue to harass me you, will also be in breach of the Communications Act (2003) s.127 and I will report you to OFCOM, Trading Standards, and The Office of Fair Trading, meaning that you may be liable to a substantial fine and/or other sanctions as they see fit. Be advised that any further telephone calls or subsequent correspondence from your company may be recorded and used in evidence, and I expect this harassment to cease immediately. Yours faithfully,

Should I mention in the letter that I have already paid ebay, and mention that I advised their operator of this already, or just make no reference to it whatsoever?

Top man, thanks!

I had a look at the harassment letters, they seem just the ticket, but I also need to say something about 'acknowledging no debt' as mentioned above, what do we think? Do I approach it as a 'Formal Complaint letter', or a 'Harassment Letter'?

Another phone call received today (but not answered). This time I genuinely missed it!

Many thanks guys. While I am reluctant to enter into correspondence with them, I would rather nip it in the bud with a letter now. It's the principle of the matter that annoys me too. These are the kind of companies that bully people into paying fictional invoices that they should not legally be obliged to pay. It amounts to robbery, and it's simply not right. Will download that letter from above and send it on and see what happens next....

Ok, so I paid my recent ebay invoice late, and have since received a letter and numerous phone calls from a company called 'Transcom'. It transpires that these are the bully boy debt collectors that ebay pass your invoice to if you do not pay in good time (this is the first time I have paid it late in over 4 years of using ebay). Anyhow, that aside, I paid the invoice over Christmas but since received a letter from Transcom for the original amount plus their 'administration fee' of approximately £18 (for what - jokers). However, I had made payment to ebay for the full amount (less the Transom fee as that wasn't stipulated on my ebay invoice) after the date of their first letter, although I didn't receive the letter until AFTER i had made the payment due to the delay in the post over Christmas. They called again last Thursday, and stupidly I spoke to them and advised that I had paid the invoice, they then advised of their administration fee which is still outstanding. In my mind I have no intention of paying this fee, especially given that it s no way justifiable (tell me how one letter and a few attempted calls amount to £18). I advised them of this on the call and hung up when they started to tell me how ''I still have to pay the admin fee etc etc''. What I would like to know is should I continue to ignore their calls, or is there a letter I can write to make the problem go away? I do not want to ignore the issue and find it will cause me a problem in a few weeks/months? It almost amounts to harassment now the number of times they have called. I am aware that I made the payment late on this occasion, however, this should not be an invite to other sharks to attempt to defraud me of additional monies, which is what I believe Transcom are trying to do. I have no contract with these people. If anyone can shed some light on a sensible course of action I would appreciate it. Furthermore, they have just called me again today, twice. So to summarise: 1) 2 x calls 07/01/2014 2) 1 x call 06/01/2014 3) 1 x call 02/01/2014 4) 1 x call 30/12/2013 5) 1 x call 27/12/2013 I have also received a text message from them in the meantime. I think I should write them a letter. This is harassment. Can anyone else advise? Thanks in advance.

Hi folks, I've been trying to go through the process of reclaiming my bank charges using the letter templates on here (the one's used before the banks won the trial cases) and I issued my 2nd letter requesting my charges back well over 14 days ago, and to date they've just ignored (presumably) my letter and not responded in any way at all. I have paid off my overdraft and closed the accounts too so i'm trying to get my money back retrospectively (I don't know whether or not this has any bearing on the proceedings). I also just found out today that I no longer have a job, so this money is really needed (it's around £1500 or so). What should I do - redo the second letter using the newer templates, or just issue a court summons to them and also claim hardship too? Any advice would be appreciated, Many thanks!

Power to the people - down with the banks!

Dude i'm in the same boat - just sent off my letter (mostly for DD charges the same as you) so I am expecting them to tell me to f... off given that they won the case today re; overdraft charges. I think this is a disgrace and basically just condones all their wicked ways all along, ie; putting the country into national debt, screwing joe public, then a year later they are back to business as usual with fat bonus's...they have completely undermined all of us. So dis-heartened that they won I don't expect to get my money back that's for sure...

Pretty much all my charges were for bounced DD's and cheques etc, and after the news today and I just wasting my time? Or does that only apply to overdraft fees? The last thing I want is to be humilated and patronised by the banking firm I only sent the letter yesterday too...

Also do I need to send copies of my statements with the letter at all, or just the letter detailing the charges? thanks.