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imroberts

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About imroberts

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  1. Do I have to justify the reason for this with my card issuer? Can they argue or refuse to do so?
  2. I recently ordered a dishwasher online. The item wasn't in stock and had a fairly long lead time and I ended up buying a dishwasher from a local store instead. Firstly, the retailer took payment upfront, which I believe they shouldn't have if they don't even have the items in stock? (This doesn't concern me normally however I'd like to know whether this is considered acceptable). I emailed the retailer (their terms and conditions state that "All cancellations must be sent in writing or email to our head office address" and I prefer to deal with companies in writing for accounta
  3. I have a network drive which I purchased from PC World with a 3 year manufacturers warranty. The warranty was clearly advertised in store and is printed on the box (which I still have). The drive has recently failed at 15 months old and I returned to the store to arrange for this to be repaired or replaced under said warranty. The store were very dismissive and turned me away blind on the basis that the item was older than 12 months, the period over which they will assist. They recommended I contact the manufacturer direct and then pointed me to the DSGi customer services team when I
  4. I have a network drive which I purchased from PC World with a 3 year manufacturers warranty. The warranty was clearly advertised in store and is printed on the box (which I still have). The drive has recently failed at 15 months old and I returned to the store to arrange for this to be repaired or replaced under said warranty. The store were very dismissive and turned me away blind on the basis that the item was older than 12 months, the period over which they will assist. They recommended I contact the manufacturer direct and then pointed me to the DSGi customer services team when I
  5. Thanks for the advice. I've already pointed them in the direction of the Sale of Goods Act and the best reply they can come back with is "I have been advised that we are not able to offer any repair or replacement services for the microwave."
  6. I have a Panasonic microwave which was purchased from John Lewis (online) approximately 18 months ago. The microwave came with a 12 month warranty. It has been used approximately once every 1-2 weeks, i.e. probably 50 times in total, maximum, yet ceased to function last week. My mother has the same model of microwave and hers has been used pretty much daily for over 2 years and is still working to this day, which is pretty much what I would expect from a microwave, suggesting there was an inherent problem with mine. I have contacted John Lewis on several occasions to express my dissa
  7. Had my first letter from these guys yesterday to tell me the charge had now gone up from £80 to £120 and is payable by 11th March If it isn't they say there "will" be court proceedings, now I notice from other peoples letters on here that they usually use the wording "could" rather than "will" ... is this indicative that it is any more likely to happen? I have no intention of paying the penalty as I was not in the wrong, I'm happy to ride this one out, and to be honest would enjoy going to court over it and put these guys in their place :D One thing that concerns me though, *I
  8. I've written a fairly lengthy letter to these guys today explaining that I didn't violate any of their contract terms and also pointing out various acts that they are contravening in the issue of their tickets etc. Most of the latter I've adapted from template letters here and elsewhere. I've invited them to reply by email (their ticket and their staff on the telephone indicate email is a perfectly acceptable method of communication to them) and have stated unless I hear from them within seven days (the same period they give me to appeal) then I will consider the matter to be dropped.
  9. I spoke to two members of management, neither seemed particularly fussed tbh.
  10. I received a PCN from Vehicle Control Services Ltd this morning. I parked in Wickes car park which is controlled by the above company and has a 2 hour maximum stay. I nipped into town to my bank to sort something out and check how much money I had in my account, then went back to Wickes with a view to making some sizeable purchases (hence checking my balance beforehand). Upon returning (less than one hour later) I found the parking charge notice, which states that I was "parked in a restricted area of a car park". I am told by Wickes staff that the operators tend to sit and watch the
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