Seems these guys are doing it a lot. there is another site that has many complaints
[EDIT]
Trouble is most of the people will not complain......
I suggest everyone that reads this contact watchdog
BBC - Watchdog - Got a story
The more that complain the better the chances of a refund.
Also contact as said above your local trading standards.
I ahve also sent this email to them today..... feel free to copy it if you want to.... or someone might come up with a better one ? make sure you put your reference number on it.
Dear sir/madam
I de