I emailed Sam direct. He responded saying he'll check the recording and get back to me within 7 days.

The police will no longer deal with any situations like this.

I have contacted watchdog, TS and my bank fraud team about TLG this afternoon. Hopefully they can soon be stopped.

I've also had £49.99 taken from my account without permission. Spoken to customer services today and they won't refund unless I send in a bank statement. They'll then listen to the recording of my call and see is I was not advised correctly about the charges. This is complete rubbish - what can we do to stop them? I've had to cancel my bank card and start a fraud investigation with my bank.