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tadg

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About tadg

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  1. Why should anyone have to pay or got such lenghts? If people want the regulators to look into this service they must complaint to the ICO, PhonePayPlus and OFCOM. If enough people complain then the regulators will have to act.
  2. scouemonk, did you contact 3's data protection officer? Customer services are not geared to handling debt complaints of data protection related matters. Email dpa.officer@three.co.uk
  3. KCOM are just acting as a contractor (or data processor under the Data Protection Act) providing operator services on behalf of Connectivity. As for Connectivity's statement that the 118800 service "had been approved by the Information Commissioner's Office (ICO)" ..... there's a bit of poetic licence going on there. The ICO never 'approve' any service, that is not their role. They may make an opinion as to whether a service is likely to comply with data privacy law .. but any such opinions are based on the information supplied to them in the first instance. People can find out exa
  4. KCOM are just acting as a contractor (or data processor under the Data Protection Act) providing operator services on behalf of Connectivity. As for Connectivity's statement that the 118800 service "had been approved by the Information Commissioner's Office (ICO)" ..... there's a bit of poetic licence going on there. The ICO never 'approve' any service, that is not their role. They may make an opinion as to whether a service is likely to comply with data privacy law .. but any such opinions are based on the information supplied to them in the first instance. People can find out exa
  5. The 118800 mobile directory enquiry service does raise a number of privacy and regulatory issues which people should take up with the Information Commissioners Office and OFCOM. Ok, the mobile directory enquiry service does NOT give out mobile numbers .. rather it contacts the 'requested party' and lets them know the 'requesting party' is looking for them. The company either sends a text to the requested party or or connects a call via call completion. But don’t worry says the company .. it respects your 'privacy' because it never gives out your number. The company has provided a f
  6. The 118800 service does raise a number of privacy and regulatory issues which people should take up with the Information Commissioners Office and OFCOM. Ok, the service does NOT give out mobile numbers .. rather it contacts the requested party and lets them know the 'requesting party' is looking for them and do they wish to speak with/contact them. It does this either by sending a text or connecting a call via call completion. But don’t worry says the company .. respects your privacy because it never gives out your number. The company has provided a facility so people can op-out an
  7. I would urge to write to the Data Protection Officer at H3G, and ask her to investigate this matter, explain how the debt was passed to the DCA, explain the processing errors and customer service failures and confirm precisely what she has done to prevent such errors occurring again. I would also urge to to file a complaint online with the ICO and ask them to make an assessment as to whether the processing in question breached the DPA. You need a better response that the one received
  8. I would urge you to contact 3's data protection officer ASAP and not deal with customer services (who are not trained to handle these types of complaints). alternatively email the executive.office@three.co.uk or the chief finance office david.dyson@three.co.uk and ask him to investigate (as he is ulitmately responsible for the credit and debt collection strategy and policy).
  9. there's also this site towertelecom: - Home
  10. If you want to send your letter via post send to Mr Persoff at: ST JAMES COURT GREAT PARK ROAD ALMONDSBURY PARK BRADLEY STOKE BRISTOL BS32 4QJ
  11. I agree with Buzby .. don't rant and threaten at this stage .. Contact 3Uk's data protection officer by emailing or writing to them at: dpa.officer@three.co.uk or the Data Protection and Privacy Officer, Hutchison 3G UK Limited, Star House, 20 Grenfell Road, Maidenhead, Berks SL6 1EH You can call 3's switchboard on 01628 765000 and ask to be put through to the Data Protection Officer Explain the situation, disoute the debt and any sale of the debt to a 3rd party ... ask them investigate and suspend all collections actions ......
  12. Hi fuzzyfuzzy .. I think Buzby and others are better placed than me to advise on moneyclaim matters .. there's some really excellent advice on this site. FYI - this ICO enforcement action against talktalk may help your case and I have referred to it below. http://www.ico.gov.uk/upload/documents/library/data_protection/notices/talk_talk_telecom_en.pdf Yes send you SAR now. As for Orange, Simon Persoff is the Director of the Legal and Regulatory department at Orange UK. You could write a separate letter to Mr Persoff (and attach your SAR) ..... and send it by email ... it
  13. Buzby, Data controllers such as Orange need to ensure they verify the identity of persons making SARs ...... the copies of passports/drivers licences should be destroyed by a data controller once identity is confirmed. NONE of the data may be passed to a CRA ..... If a mobile operator were simply to ask for a mobile number and accopunt number how are they to protect against say an ex-partner asking for copies of itemised bills so they can find out their ex-partners new partner? In the end it is for Fuzzyfuzzy to to determine whether to send proof of id and see if Orange will s
  14. Hi Fuzzyfuzzy, Yes, I would advise you to submit a 'subject access request' to Orange. Unfortunately Orange does not have a dedicated Data Protection Officer or Manager, and you will need to write to: Orange Customer Services, PO Box 10, Patchway, Bristol BS32 4QJ. I would mark the envelope with the words 'Data Protection Act 1998 - Subject Access Request'. Also send the letter by email to: legal@orange-ftgroup.com You will need to provide proof of identity (copy of passport or photo ID drivers licence) proof of address (your last Orange phone bill? or utility bill), a cheque
  15. re my previous post - meant to say 'could it be this company'? Has your niece received any phone calls offering her mobiles? Has she taken out a mobile phone contract - in the past? - via a company in Blackburn?
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