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I have been having a problem with a letting agent regarding repairs. I sent a letter to the over 6 months ago with a list of repairs that need to be carried out, but no matter how many times i call or visit the office to ask, it always seems to fall on deaf ears. Any ideas on how to proceed....

I've got the same thing with Robbers/ MKDP/ Welcome. 2 accounts, both statute barred im going to just sit on them for a while longer before i break the bad news to them. t-star

Received a letter today to say that this has now been cancelled. Thanks to all who replied. t-star

Well we recieved a reply that they would cancel if we provide a copy of the death certificate..... Do i or dont i send them this t-star

Thanks. I'll let you all know the result.

Letter has been sent by Recorded Delivery . Ill let everybody know the outcome.

Adjusted Thanks t-star

Here is a redacted copy of the PCN.

Issued Date: 18/11/2015 Event: 14/11/2015 Delivered: 20/11/2015

I have found a few other issues, such as non signs that dont display the IPC logo. As they are members of the IPC the signs should comply with their standard, but they are using BPA signage. No, notice to driver was supplied they went straight for the keeper details from the DVLA and issued it by post (in breach of the IPC COP). I'll post up a redacted copy in the morning. t-star

My sis in law has just received a PCN in the post. The cahrge is the usual £100 reduced to £60 if paid within 14 days. At the bottom of the letter it has the IPC logo but on the signs they still display the BPA logo. The signage in the piece of land where she parked consists of 3 A0 sized signs fixed to the wall of the building in front, there is no entrance sign. The other potential problem is that the PCN is addressed to her late husband who has only recently been buried. Does anybody have any suggestions of where to go from here..... Thanks in advance t-star

Found this on the East Coast website..... Why are Parking Penalty Notices issued? East Coast Main Line Company Ltd operates a parking penalty scheme in order to discourage indiscriminate parking and parking without payment. The parking tickets that East Coast issue are called Parking Penalty Notices (PPN). They are issued in accordance with Section 14 of the Railway Byelaws (see below). They require you to pay a penalty, do not result in points on a driving licence, however, may result in a criminal record if the case is subsequently heard in the Magistrate’s Court or a judgment against you if heard in the County Court. PPNs may be issued on roads within East Coast managed premises or in East Coast managed car parks. Revenue Protection Support Services (RPSS) based in Portsmouth deal with the administration of the PPN scheme on behalf of East Coast. Prosecutions are dealt with by East Coast’s Prosecution Unit. Looks like they are issuing tickets under bylaws....

East Coast do not own Durham station they manage it on behalf of Network Rail. Most of the national rail stations in the UK are either owned by Network Rail but managed by the train operating company that uses it or owned and operated by Network Rail (usually main terminal stations).

Tanks for the reply slick... They have already stated to me that they will be charging the admin fee and will not enter in to any further correspondence regarding it. this is their final wording.... "We believe we have made our position clear regarding the administration charges, and will not enter into any further correspondence regarding this matter." So i dont think that sending a further letter willl make any difference. I will get Ms t-star to ask at the gym today as to whether she can make manual payments directly instead. t-star

Miss t-star does want to remain a member of the gym and they are going to take the admin charge by direct debit with the next payment. It does seem like they are digging their heels in on this one. any ideas how i can make their heels slip..... t-star

So just an update. Harlands are insisting that the charge stands and are not willing to discuss it further. I know its only £25 but I think there is a principle involved. Any thoughts on where to go fro here.....

Thanks for the replies i will be formulating a reply to them tomorrow

Mrs and Ms t-star took out a gym membership recently. Ms t-stars direct debit was returned (Her fault). we recieved a letter from Harlands to tell her she is being charged £25 as an admin fee. We sent an e-mail to them and here is part of their respose.... £25.00 is the amount deemed by our directors as representative of our costs in dealing with the administration involved with a missed or returned payment. When we submit for a payment by Direct Debit which is then returned, we are charged by the bank. This amount does not amount to £25.00, however, and we understand that the cost of the paper, envelope and franking of the default letters does not make up the entirety of the rest of the sum, however as a business we have to pay overheads for staff wages, whose employment would not otherwise be required if it were not for the missed or returned payments and furthermore pay overheads for office space and increased usage of utilities to accommodate these staff and the processes involved with the administration involved with missed or returned payments. So the £25 is just a made up figure from a director below is a copy of the clubs T's & C's... any thoughts on this would be welcome........

Looks like Islington Council are in bed with Wing Parking http://www.islington.gov.uk/services/parking-roads/parking/estate-parking/Pages/default.aspx

I have received a letter today regarding my outstanding council tax liability order. We have so far had 2 Bailiff visits but neither one has gained entry or levy'ed against any goods. Word for word Removal Notification Outstanding Amount: £$$$$$$$ Due to the Court Order dated 00 *** )))) not being paid or a suitable short term arrangement being made, we have no option under current legislation and as a directive of the Court, to attend your premises and remove goods and assetts to sell these at public auction to clear the outstanding Liability Order. Removal has been arranged within the next 7 days. To prevent this action and further costs you will need to make full payment by the payment methods below. It then goes on with the usual DO NOT IGNORE. I have started making payments direct to the council against their wishes. They told me that i must deal with the bailiffs and under no circumstances will the council intervene. Are the bailiffs overstating their authority in the statements they have made... You replies are welcome t-star

Just for reference purposes i am posting my list so far of the many numbers that Vanquis bank and Impact collections use. These are in dialing code groupings and not numerically listed. These numbers have either been gathered from personal calls or from other available resources. Leeds 1. 01133180409 2. 01133180412 3. 01133188647 4. 01133188657 5. 01133188659 6. 01133453256 Sheffield 7. 01143272136 Nottingham 8. 01158370836 Leicester 9. 01163192126 10. 01163192129 Bristol 11. 01172398197 12. 01172399005 13. 01173294446 14. 01172398914 15. 01172398953 Reading 16. 01183276082 Bournemouth 17. 01202280364 Birmingham 18. 01212230021 19. 01214390254 20. 01214390302 21. 01214390347 22. 01214390352 23. 01214395279 Blackpool 24. 01253365191 25. 01253423398 Bath 26. 01225920251 Brighton 27. 01273757105 28. 01273945017 Bradford 29. 01274966163 Brentwood 30. 01277500081 Edinburgh 31. 01316290070 32. 01316290069 33. 01313490018 Glasgow 34. 01412371498 35. 01412371287 36. 01412371532 37. 01412372053 38. 01412588130 Halifax 39. 01422647382 Hull 40. 01482908271 Liverpool 41. 01513451729 42. 01513458383 43. 01513451792 44. 01513450916 45. 01513450947 Norwich 46. 01603920183 Manchester 47. 01612227943 48. 01614440974 49. 01614441124 50. 01614443026 51. 01612226216 52. 01614449222 53. 01616567800 54. 01614440635 Medway 55. 01634789506 56. 01634780015 57. 01634816300 Middlesbrough 58. 01642909211 Plymouth 59. 01752651087 60. 01752656101 61. 01752657582 62. 01753206094 Swansea 63. 01792447095 Wolverhampton 64. 01902219747 York 65. 01904270108 66. 01904270121 Milton Keynes 67. 01908415451 Tyneside/Durham/Sunderland 68. 01913400129 69. 01913400132 70. 01913400235 71. 01913400249 72. 01914478686 London 73. 02034177821 74. 02034178687 75. 02034179161 76. 02035382602 77. 02035382699 78. 02080450488 Southampton/ Portsmouth 79. 02381781025 80. 02381780024 81. 02393077257 Coventry 82. 02477673401 83. 02477676018 Northern Ireland 84. 02895438102 85. 02895086027 Cardiff 86. 02921154006 87. 02921156491 Freecall 88. 08000190537 89. 08000192516 90. 08002888640 91. 08000192672 92. 08000191554 93. 08000191556 Non Geographical 94. 08702407150 Hope this helps anybody being hassled by this bunch of clowns. t-star

Then followed this one from Trading Standards Dear Sir/Madam Consumer Credit Act 1974 (the Act) Complaint Against: COURT PROCEEDINGS LIMITED Licence No: Unlicenced The OFT has received a complaint about the above mentioned trader. Please see the attached correspondence which gives further details about this. Traders who are engaged in activities relating to consumer credit or hire, the collection of consumer debt, or commercial debt management need a consumer credit licence. However, according to our records, this trader does not hold a current consumer credit licence. Since this trader appears to be based in your local authority’s area you may wish to investigate whether this trader has been engaging in unlicensed trading. Name & Registered Office: COURT PROCEEDINGS LIMITED 81, OXFORD STREET LONDON W1D 2EU ENGLAND I hope that you find this information useful. Yours sincerely Olushola Egbowon Enquiries and Reporting Centre Office of Fair Trading t-star

Well just a quick update. I got a reply to my e-mail to the OFT regarding Court Proceedings Ltd. Below is the body of the text Dear t-star Consumer Credit Act 1974 (the Act) Complaint Against: COURT PROCEEDINGS LIMITED Licence No: Unlicenced Thank you for your email received on . Under the Consumer Credit Act 1974, if a business wishes to be involved in activities relating to consumer credit or hire, including debt collection and debt management, they must have a consumer credit licence. The Office of Fair Trading (OFT) has duty to enforce the Act, along with local authority Trading Standards Services (TSS). Upon checking the information provided in your email, it appears that this trader does not hold a consumer credit licence. I have therefore forwarded your complaint to the TSS where the trader is based for it to consider investigating the matter of unlicensed trading in their area. The TSS is: City of Westminster 5th Floor Westminster City Hall 64 Victoria Street London SW1E 6QP Wonder what will get done.. t-star

Does that mean that another member of the public hasn't been fleeced. I hope they claimed their costs as well. t-star