Hi, I am posting on behalf of a family member who is being chased by Westcot for an alleged provident debt. The debt is not for a huge amount of money ( He had a Provident load about 3 to 4 years ago. He threw all the associated paperwork away about 1 year afer the loan ended. He is adamant that the loan was repaid in full. I intend to prepare a CCA request letter for him to send off just in case they cannot provide a CCA and hence present an easy way out of this. I am unsure of how the provident operate their repayments and he is very vague on what happened. There was apparantly a repayment book that was used to control the account the loan. I suppose that I can summarise this in five questions. 1. How does he get access to a copy of this repayment book? 2. Is this something would have been in his possession, or the possession of the Provident collection purpose. 3. Who does the the CCA request go to - Westcot or Provident? 4. Who does the request for a copy of the repayment book go to also. 5. The letter from westcot spells his name incorrectly. Can this be of any significance? Many thanks in adance to anyone who can help me try to put this right and save him some money.