I've just looked at the company's Ts&C's in response to your comment and it does not state anywhere that they may deliver to an alternative address is any circumstance so I don't think they'd be covered in this case.

I'm hoping somebody here will be able to offer some help and advice please. I recently purchased a TV from Ebay for £289. We waited for arrival for a couple of days and heard nothing (although the Ebay member's store states delivery will be within 24-48 hours). We sent the seller a few messages regarding the whereabouts or a tracking number and had no response. Due to the amount of money, I've since filed a paypal claim. It has been updated with the sellers response and a tracking number (but still no TV has arrived). I've checked the tracking number and it states the delivery was signed for by a neighbour (at a different flat number) who has since moved out! My concern is, the seller has obviously sent the goods but the delivery company DHL delivered to the incorrect address and now we're £289 down. My question is, who is liable for this then? It seems unfair for the seller to have to send another TV or a offer a refund as he's clearly sent it. However, the delivery company were given the correct address details yet have delivered to the wrong people. If the liability is down to DHL, would this still go through paypal or direct through them? Any help would be greatly appreciated. Thanks

I had the same problem last year and unfortunately, was advised I would need to pay early disconnection fees (EDF) charges to cover the rest of the contract. I work in telecommunications and deal with EDF charges on a day to day basis and it's unfair but at the end of the day, you've signed a contract and you will need to pay. What I did to make it easier was reduce the tariff onto the lowest price plan I could (£20 per month) and continued to pay until I could cancel without penalty. You can also order a replacement SIM for £10 if you have a spare handset and continue to use but I did not need to do this. Finally though, it's come to the end of the agreement and I've given my 30 days to cancel!

I work for VM and the policy we have is to refund a £10 late payment fee if customer has not received one, nor been credited back, in the last 6 months. After this 6 month period then it would be looked at on an individual case basis. I would never advise a customer not to make a payment at all if disputing the £10 charge as the other amount to pay will be for the services you have used and therefore will cause the account to go further into arrears. So Jenni, if you've never paid your bill late before and never received a charge then it should be quite easy to have it refunded.

There was no signed contract and no written agreement as we were advised all paperwork and contracts would be signed on the moving in day. However, it was a verbal agreement that we made and therefore should still be upheld. The reason why it's due to take so long is because the landlord has apparantly gone away on holiday with no return date and they can't make any decisions without her okay-ing them. Problem with this is she could be away for a weekend or for a year and we just don't know. Luckily, after speaking to our current landlord, we are extending our contract for a further month but after this time, who knows? I feel extremely frustrated at the moment as we don't have any new definate dates and I don't feel I can lodge a complaint until we have signed something as I don't want the rug pulled from under us again. I just feel trapped at the moment and as we were very organised before, that's gone out of the window and all we're left with is uncertainty and £200 down.

Thanks for your response. We are still waiting to hear back from the agency regarding a definate moving date. I will also be complaining about the situation and will hopefully receive my holding deposit back due to the misadvertising of the property and the giant mess that we've been left to deal with! I'll update with any further information.

Thanks for the reply. I spoke to the estate agents yesterday and explained we would be happy to do the cleaning and reclaim the costs back later to avoid this situation, they explained they were unable to allow us to do this and we will need to wait. So we're still stuck

Firstly, thank god this forum is here! I'm hoping to get some advice - any help would be appreciated. My partner and I have been renting a flat for the past 18 months with no problems however it's come to the time when we need more space so we've been looking for a house to rent in the local area. We've found the perfect house for us through a reputable estate agency and have agreed to a moving in date (Monday 9th). We did a final viewing the week previously to get measurements etc and after seeing the condition of the beds, we've asked for these to be removed due to general disrepair and hygiene - we've stated that we will purchase our own independently. And this is where the problems begin... We had a phone call from the estate agency today (4 day until we move in) explaining they did not look at the house properly and they're discovered broken windows hidden behind a mirror, broken furniture and altogether a dirty property so they've explained that they need to get the cleaners in before we move in and unfortunately this may take a few weeks or even a month. Our current landlord has a new tenant moving in the day after we move out - I explained this to the estate agency, that we're going to be homeless, and they've advised "they can't forcefully evict you without a court order" - great! And the best bit, I have paid £200 for a holding deposit so if I pull out now, that will apparantly be non-refundable. Can anybody help on this issue? My feeling is they shouldn't have advertised as "available to let immediately" before they've checked the place out and they certainly should not be telling us 4 days before we're supposedly moving in. Thanks xuntitledx