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About xuntitledx

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  1. You wouldn't be covered if they were residential lines but as they're business lines then you'll be fine.
  2. I'm really shocked by this post. I regularly donate to charities but they are charities that I have chosen to support based on a variety of different things and think it's appalling that Orange are forcing their customers into this position. I hope you receive the outcome you want.
  3. Your first post mentions compensation for damage to your business - is it a business or residential line as you won't be able to claim if it's residential.
  4. I have a general question and was hoping someone would be able to answer - just out of curiosity really. Reading these forums and other similar sites, I can see a lot of people are claiming back overdraft charges, failed direct debit charges, late payment fees, non direct debit charges etc and was wondering why? Is it for the reason that most companies/banks overcharge grossly for these charges and penalties they impose or is there a legal reason behind it? I'm curious as I *knock wood* have never made a payment late or had a direct debit fail however I would have thought, as
  5. They're so annoying at times! They continously rang me despite me not answering any of their calls as they were from an unknown number. I eventually answered one of them and explained I didn't have a computer and they soon stopped ringing me!
  6. Update My partner has spoken to the estate agency today who have advised all work has been completed and we have arranged a viewing for Friday with a possible moving in date on 26th Feb dependent on how the viewing goes. After this time, I would like to raise a complaint regarding the poor service and treatment we received - is there a template for this that someone could direct me to? Many thanks and thanks again for all helpful advice we've received.
  7. Beg your pardon - I mis-read it that the OP was discussing this with other people at work, not his HR rep. I'll edit my comment so not to mislead...!
  8. As per the website offer - it would be BBI M at £10 for 6 months and £18 thereafter. If you have registered for E-Billing then it would reduce this amount by a further £1 totalling £17 per month for the remaining 6 months of the contract.
  9. The probable reason why they have advised that to downgrade would only save you £1.50 per month would be because they may have put you on a bundled offer incorporating the BBI XL. Now you have asked to downgrade, you would not be eligible for this and therefore would lose the discount. Can I ask how much you were paying before so I can offer further advice? In terms of the slow speed issues, you should be credited for your loss of service as long as this has been reported on the account - if you have had technicians out then you will be covered in this respect. If you have
  10. (a) by giving us one calender month's notice in writing or by email which will take effect after the end of your minimum period; In clause 11.1, it states you must pay the charges throughout the notice period, this would include EDF (early disconnection fees) if you were cancelling before the end of your minimum period as stated in the above clause. Your best bet, is to speak to the Customer Service or Relations team and ask what they can do to support you. They may be able to reduce the tariff to something more affordable.
  11. A straightforward number change i.e. you call and say you want a different number is easily processed and they'd get you a brand new number from the system. A number port is a little more tricky as it's a number that you've had with another mobile company and you wish to keep and to transfer this over, they call it a number port. So if all you want is a new number then it will be straightforward.
  12. Thanks everybody for all of your helpful advice. I've spoken to the estate agency today who explained they've received an email from the landlady stating the work will be completed by the end of the week. They are then going to view it on Monday to check it's up to scratch and then we'll be able to move in. I explained to them that we won't be able to move in until after 26th as that's when we next get paid as we've had to pay out for another month's rent and he said "that's 15 days away" I said yes it is...and he said "I'm sure that won't be a problem" This has then left me
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