Yep I applied to have account with them after successfully doing an order that had to be paid for in advance online, you know you either choose set up account or pay with credit card sort of thing. First time paid directly and goods ok then a while later applied for account to get some future xmas pressies and ordered some reduced itmes, not too much just under 60.00. Any how heared nothing for a while and emailed them to ask how was order and had I been accepted, to get reply same day telling me account declined and sorry. Fair enough I thought but a few days later the goods arrived and I phoned them after email saying so and they appeared to act in shock and told me goods sent in error, hold on and they would sort it out, no more mentioned. Opened goods a little while later and contacted them with problems with broken crockery and was told again they would sort it out and get back to me. I did this again and again, wrote, phoned and they always seemed a little confused. I in the end requested agreement because was still waiting replacement items they said they 'would source' told later a load of rubbish wouldnt have said that:confused:and no such notes on file. Any how started to get dead phone calls and collections dept ringing again etc and told them saga to be told I shouldnt have been refered for obvious customer services issue and hence my name is roundabout because it felt like I never got off it. Changed phone number to stop them and they said my word of saga was not good enough, just pay. I stuck to my guns and demanded accurate bill and agreement and said sort it out and they said it was all my fault etc etc....Just worn out. Just that I was totally blown away when realised how much I had speant in calls over short period to their number so started as advised to email and they said we would never had advised that. Any how started to tape calls and keep emails. Today reminded them of email saying account declined and is that why they have not sent agreement to be told no, previously told they didnt have to send me one.

I have a moan about them on the online store site. I had to change my number twice after they kept ringing and when gave them new number more fool me their dead line sketch resembling a their humour of lets pee the customer off into ringing us again with charges letters:-x Any how they declined original application form:-x 3/10 sent goods in error told me system error then treat me like poop trying to sort it out as some goods faulty. Any how I have ammassed the highest phone charges in the last couple of months and have tapes for my record of the way they treat me. Would this be enough to sue. For instance I told them I had mental health issues and had to change number due to dead calls from them and wrote to them, ignored and then had to call. One call for over 70mins and today nearly 30mins and god knows how many emails. What dyou think? Would a judge have any sympathy?

Hi I needed to remind them today that after waiting weeks for a label to return some faulty goods that I still hadnt had it or any reply to cca request. I also had to tell them that I had an email dated 3/10 telling me my online application had been declined and that I didnt in fact have an account with them, as they told me at the time the goods were sent in error and confirmed today with customer services it must have been a system error. It wouldnt have been a problem had the goods arrived in tact and in any case they have recently deducted one of the dinner sets as previously said and of course I paid the 12.00 for the other. Was waiting for charges to be removed and label to return now broken down slow cooker, so slow it turns off mid cooking any how my argument all along is their customer were tooooooo keen;) to refer me to collections when ignoring my requests for help for faulty goods and this would never have happened and I just wouldnt have used them again, problem solved. But they kept adding charges and I thought hang on I dont have an agreement due to system error and then told declined, so today politley said wipe the charges and told they would when received the slow cooker back, yippeeeeee. Passed back to customer services again to order courier and I asked was the problem the fact their was no account on system when I called for help to be told no you signed agreement online, but I only did one and declined I said and this seems to totally go over their heads. I was told as previously ordered goods and paid in full in advance online that they sent them, but hey this is not an account, but an error. They cant treat me like poop and say omg the account is resurected from the declined to now oh oppps weve sent the goods and it now exists again and we shall treat you like muck if you ask for help and say you are tied into terms and conditions for a resurected agreement, that they didnt want to send out to me:rolleyes: Hopefully cooker dissapears to grattan land friday and they remove the promised charges which again appeared on recent bill. Recently told me that my word wasnt good enough, talk about pot and the kettle black. The icing on the cake is the label I have been waiting weeks for today was told by customer services, that they dont send them out and have no idea why they told me that.

Thanks shalaz, It got really nasty with them. I said I am happy to pay for goods once you give accurate bill and replace faulty items as promised, but not happy to pay for charges under cca, as I have never been sent explanation of what they are for. I was told late payments but without going on they never dealt with faulty goods and I said I wont pay till you do, so send me the cca refering to charges, they said no we dont keep them, but threatened debt collectors. I have speant over 20.00 in calls so wont put up with them too much longer if they dont send labels for return as requested. They told me any payments would go to fees, so I became nervous of handing over money. Hopefully it will be at end soon. I agree I dont feel there is an agreement with them, they just seemed shocked over phone I had received order and said it must be a mistake. I will keep email safe;)

l am having trouble with tick the box, my application was turned down. They by mistake sent the goods and have been absolutely unhelpful since then over ongoing issues. Thing is they refused to send me cca and I dont think I have one. I have email responding to application telling me my account was declined.

How the bleep:(are these getting our numbers, I know a few on the same street who had bad line calls from abroad it appeared, so I dont feel so paranoid now. They start off with they are legitamate and regulated by the law, sound familiar? Dont give them any card details. I get them ringing me every single day and they keep trying the same stuff, concerning thing was they knew my surname on a new line, so somethings up. Only people given new number was when I did competition on ITV, could this be a possible link? Hope Im wrong.

Yer, right:eek: Abuse to them is someone replying no I cannot make a payment politely and that is compared to 20 odd calls a day going dead or we will report you to social services as you are not able to provide for your kids as you are obviously a bad parent:cool:With now can we have you payment card thrown in..... No sympathy for them as they give none to us.

They are taped saying a few weeks ago they received correspondence from me and sorry it wasnt acted on they had liason issues between depts, his words and he confirmed email adress and past it on to superiorwho turned out to be customer services again . Told by new rep that they wouldnt have said it. So its getting silly

Well Ive got quite a few, its been a bit of a prolonged argument over the last few days. The main issue was as above they told me a new customer what to do with my complaint inaccurate bill and smashed crockery arrival. Kept saying they were dealing with it and would get back, heared nowt. I have emails stating they heared nothing from me until end jan which is not true as I had to change my number due to collections dept harassing me and then saying it was an issue for customer services and round and round we went. So I asked for copy of agreement prior to xmas and emailed my request to which they argued but ignored the question. Basically they are saying I should have paid the bill and took it up with them and they wouldnt have charged fees. Thing is I was speaking to them and they took no notes according to them. So me the customer is totally wrong and telling porkies according to them and being penalised with having all charges bar the first one removed. Plus if you want a laugh another product went caput and is to be sent back and they havnt sent the return labels as promised, however I can wait a little longer for that. Takes breath...... They say they dont keep copies of agreements as they are done over the internet. But what they are refering to resulted in me getting a account refused email, but they still sent the goods and decided to then make me a customer over the phone.

Yes I have it in email form. I wont pay the 12.00 charge but am going to pay the 12.oo for the dinner service this week. Just they say they are now going to add further charges if I dont pay 24.00. To be honest I am glad I emailed them in the end, I have it all down. I was more worried they would take me to court as they say they will pass it back to collections. Told them they have put account in dispute for not sending it and they dont give a damm. Explains why they never replied to my letters asking the same prior to xmas. I do feel if this goes on, that I would file counterclaim for my costs such as time and phone.

Sorry if thread a little long

I have a thread on the general consumer issue thread if that makes sence and my emails with Grattan to cut a long story short have them telling me that they dont need to provide one. If anyone has a chance could they read thread and give legal advice on this, appreciated.

They say they do not have to provide a copy of the agreement and dont wish to answer my emails. I did point out I had had a email telling me I was not accepted as an account customer but they in there words in error sent the goods, they then made me a customer again over the phone and apoligised. So surely I have a right to an agreement especially as they did it over the phone and mentioned nothing of a credit agreement, you see the way I look at it they are not listening have told me only collections will talk to me for collecting money now. Have admitted a mistake occurred yet still want to charge me 12.00 fee. I said if they took me to court I would state they are refusing to give me my legal right to see the agreement and they replied we will not answer any more emails and 'do what you 'seen' fit.' Their words.

Well they now have emailed and told me the 12.00 extra is the original charge on the account and they are insisting it will stay there. How can they not recodnise to make an apology and state they are sorry for the customer services I received that means stop messing the customer about. So they recodnise things went wrong and I tried to phone and write etc and then emailed, but hey we're still slapping on a 12.oo charge. Of course the fact they didnt respond to my request for my agreement under cca 1974 yet their own staff a while ago when I brought the matter up confirmed that they had received communication from me and apologised for my not receiving response in writing. He then said it is better to email them for customer services to then tell me later (another clerk)they would not have said that. I am sick of them and hope potiential customers of GRATTAN beware.:-x:-x:-x:-x

Now you know where my username comes from around and around we go, but I guess you gathered that:D