This is a good one this!!!!! Received the replacement suite today, complete with burn in the arm!!!!!! Didnt spot it straight away so phoned the store manager, "have to phone the customer helpline im afraid theres nothing i can do" Absolutely fuming, i want to sue this bunch of cow boys, what a complete and utter shower of robbing idiots, the managers argument was i should have checked better, however he told me last time i spoke to him that all goods are checked before they are delivered!!!

Dig in buddy, Barclays were pretty good when i got them involved, things appeared to happen a lot quicker when they got involved Chris

Ill phone up tomorrow, ive never actually spoken/dealt with the LL directly, the flat is managed by a letting agent, ive had to go through them for everything

Hi folks Well just a quick post here to test the watter Basically i stay in a block of flats that were built 4 years ago Discovered 6 weeks ago that the hot tap under the bath in the main bathroom has been leaking for some time, as a result the floor has been destroyed and plumbers/joiners confirmed the whole thing will be coming out to replace the floor/plaster board and start again. As i mentioned i reported this 6 weeks ago and have still heard nothing other than its with the insurance The bathroom has been unusable due to smell/beasties crawling around in there, the only saving grace has been the en-suite in our bedroom which isnt exactly convenient when people are over I pay almost £600 a month for the pleasure of staying here and have continued paying despite the inconvenience this has caused Am i entitled to any kind of compensation? from the landlord or as part of the insurance claim? Should i have been asked anything during the claims process? This is all new to me, any help woud be massively appreciated

Well a bit of a result after a strongly worded 6 page letter Finally the manufacturer has admitted they were at fault, first i was told they would take further action to fix it then today i received a phone call from the SCS manager at the store of my original purchase The manufacturer has gave the store a credit to the full value of the suite, so £1560 or there abouts Ive lost faith in the suite i had so definately wouldnt want that again Where would i stand if i only wanted a suite worth £1000, what about the other £560?? Between the days off, phone bills and stress of the the whole thing im a good bit out of pocket, is it reasonable to get a part refund?

If only all SCS staff were that easy to deal with!

Superb, ill try a non threatening letter first, see how that goes to dispute the outcome so far and request another assessor Failing that ill file the action! I had a look at what i needed to fill in the other day, the only bit i wasnt sure about is whom im summoning to court from SCS, the bit i have to fill in for who is being summoned will cross that bridge if it comes

What fees / costs would there be with taking them to court? I was considering trying to get them to the small claims court if all else failed Im in scotland if that makes any difference?

Hi there I asked for copies of both reports I was refused this and told by the store manager they wouldnt release them as they were internal only Then i was told by the store manager the reports were legal documents which was another reason he wouldnt release them Ive got loads of photos from before and after the 'repair' They are a bunch of cowboys, it gets me angry every time i think about it

Hi folks, new to the site, hoping for some sound advice So the Saga begins, back in March 2008 i ordered a suite from an SCS in scotland, the bill came to just shy of £1600 The suite then arrived Late April/early May 2008 About October/November it became apparent that the reclining mechanism on the 3 seater was rubbing on the front of the cushions and was causing scarring and damage on the cushion front. The reclining mechanism rubbed from day one but we hardly ever used it so thought nothing of it Rang up the End of November and an assessor was sent out. Assessor said to me that it was clearly a manufacturing defect, it later became apparent he did not put this in his report So i receive another phone call and the upholsterer is booked for the middle of January 2009, i was told by the girl on the phone he would be recovering the cushions and modifying the mechanism. The upholsterer arrives and im surprised to learn he will be doing neither of the above, he procedes to flip my sofa on its back and stretch the material down and staple it unevenly along the bottom of the cushion!! leaving an extremely unsightly and un even line along the bottom of both cushions, deformed cushion and seem along the front. I tell him im not happy and fill in the bit of his report saying im not happy, i then DID NOT sign the bit to say i was happy with the repair that had been undertaken On both occassions the upholsterer refused to fill in his part of the report to allow me to see what he had written So back he goes then friday just past at the end of January i receive a letter saying the repair has been carried out to comply with manufacturing standards, i phone the store manager again and he says its out of his hands and ill need to write in to dispute this I am sick of jumping through hoops for this lot, the repair is a worse job than i could have done myself to be frank with the staple gun out my tool bag The reclining mechanism is still rubbing on the front of the cushions and the material itself is still scarred so i dont know how they can say its been fixed Im really not a happy bunny, have a big letter drafted to send off to them tomorrow but i think ill hang fire and see what you guys have to say first. Not even had 6 months out the suite and im now stuck with this fault, the SCS customer helpline is useless, the store manager seems like an idiot, hes quick to read the riot act but then just tells me to write to the customer help folk Ive lost sleep over this, and its stressing me out a bit as im a worrier I got the suite with 0% finance so have already contacted Barclays concerning the matter though i dont know what weight they will have in helping me resolve the issue What do you think guys???? Thanks alot