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krone9

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krone9 last won the day on January 20 2021

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  1. Thought I'd let you know. Despite not needing to, Parcel2Go have very kindly authorised a refund to cover the speakers. I am very impressed and surprised given the contract didn't require this. Thanks for all the advice - I thought it only fair to make sure they got some credit for doing the right thing. I will be using them again.
  2. Thanks for looking at this. When enter your details. You enter the parcel contents as "speaker" and it flags up a warning to say : "Speaker" are not protected for damages and are only protected for loss where Parcel Protection is taken. See our Items Protected for Loss Only list. Reading this again, I misread it originally. I think I'm wasting your time sadly. How frustrating - I should never have used this service. My own fault.
  3. They used ParcelForce. Parcel2Go's standard terms are that speakers are protected against loss only, unless you take out their additional insurance (at least that's how I understood it) - which is why i paid for it.
  4. Hey guys - I've read a fair few of the Hermes related posts but hoping you can guide me here. I paid Parcel2Go to ship 2 speakers to me, via ParcelForce from an ebay seller (Value £170 + £33 shipping) I stated on the form it was 2 speakers, and having been told that these were protected for loss only, I took out their insurance (£9 cost) The seller packed them according to their packaging tips page - two layers of corrugated cardboard and some corrugated plastic cushioning (4 layers). They arrived badly damaged - the base smashed on one, cracked on the other. Dents on both. Looks like they had been dropped several times from a reasonable height. Parcel2Go are now saying that they class these as Musical Instruments and that they must be packed in a hard case. As such they will not pay anything towards the damage. After searching through several pages, and buried links, I've have found this in their terms but its buried pretty deep, and wasn't at all clear in any correspondence, or during the booking process. Do I have a leg to stand on in terms of making a claim in small claims court? Really disappointed in the terrible handling of both the parcels and the complaints process. Thanks for any advice - its very much appreciated.
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