Hi there, I was wondering if anyone could give me some advice on what I should do in my situation. I'm 23 and have just finished university and have been lucky to have not ammassed many major debts to ever have too many worries with repayments, however on occasion over the last six months apparently I have made payments to my Barclaycard one or two days late, purely by accident as I forgot after the due date. So say Barclaycard...
Today, I filled up at the petrol station and bought some food. All together it came to £80 ish... I came to pay and it was rejected twice. I only checked my account a few days earlier and found I had £5,000 available to spend. So obviously I was shocked, but luckily enough I was able to pay on another card. They reduced my limit from £6000 to £1000 ... Without even telling me, plus my balance was already at £1000.
I phoned up barclaycard and after calling on 3 different occasions over the evening, finally I got the truth out of them as first they tried to blame Experian for my credit rating being reduced then they said I missed 3 payments in July '08 , November '08 and December '08 but again, I paid them all off the day later. Yet Experian only register one missed payment in December '08.
I'm just really annoyed at how they simply left me completely vulnerable, what if I had been in another country with nothing except my credit card... I woudn't know what to do... I understand that by paying late it's my fault and with the way things are at the moment (credit crunch) that things are different now, but up until recently i have paid everything on time always and in full. I am fortunate to be a property owner and no other debts etc... Surely they take this into account as I've been with Barclaycard for 5 years now, just wondering if the word LOYAL means anything to them.
I think I may just lodge a complaint and close my account. Anyone have any ideas?
Thanks for reading, sorry it's so long.