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Leicalens

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  1. Dear consumer forum group I have looked at your responses and thank you for them. I have copied and pasted my emails to the GMP enquiry system, it shows more of the time line that you have been asking for and possibly divulges more information on my health issues that I work hard to keep private and contain. I am still very concerned that I have received no response, your group has offered some reassurances however the longer I need to wait the harder and more anxious I become. I hope you can still help and will gratefully accept any advice, I neglected to copy the paperwork before I mailed it back to gmp too.. Best wishes Rod From: Sent: 24 July 2019 21:42 To: cto.enquiries@gmp.police.uk <cto.enquiries@gmp.police.uk> Subject: FW: Pending prosecution Dear sir or madam We do not believe that there is anyone working at your end to advise us or even show us any courtesy of a response to our concerns. We are now doubting the legitimacy of the enquiry system within your constabulary. We are asking for advice from a third party. They have informed us that we need to state to you the timeline of our efforts to resolve this intended prosecution. The offence took place on Sunday 30th June 2019, before 9 a.m. We were attending the Bury agricultural show and had to submit entries into the craft fair before 9 a.m. My wife was driving my vehicle because she gets car sick sat in the rear of the vehicle and my daughter was in the car seat in the front passenger whilst our friends and their daughter sat behind the front 2 seats. I sat in the rear of the vehicle. We received your notice of intention to prosecute within a few days of the show. I looked on line to see your details were correct and discussed the problem with my wife later on that day when she came home from work. The following day, Saturday 6th July 2019, after we had run a stall at ********** school and and route home I put your required paperwork in the mailbox. We have not had any response from gmp. I have issues with anxiety and depression, this is really not helping my state of mind. Please, please give me some response or instruct me what to do so that we can move on from this. Yours faithfully From: Sent: 16 July 2019 21:08 To: cto.enquiries@gmp.police.uk Subject: FW: Pending prosecution From: Sent: 16 July 2019 21:07 To: cto.enquiries@gmp.police.uk Subject: FW: Pending prosecution Good Evening I am still waiting on a response regarding the email below. Both myself and my wife are now becoming worried that this matter is going to escalate due to little or no contact from you. Please respond to this email or send out additional paperwork so that we can resolve this. Yours faithfully From: Sent: 11 July 2019 18:25 To: cto.enquiries@gmp.police.uk; Rod Subject: Pending prosecution Good Evening My vehicle has been photographed doing excessive speed. I have received your notification and have sent back all the details you required, I have also submitted my email address. I have been waiting for a response from you and I am beginning to be concerned that I have not had any further contact from you. Is there a case handler that I can contact directly, I do not want to have to worry that I am going to incur any further penalty. Please can you respond to this email. My vehicle registration is : My home address is: Yours faithfully
  2. Good Evening Thank you so much for your replies, it has given us both an idea of how long this process takes. I apologise that I only look at a screen for a limited amount of time during a day hence the reason I was unaware of replies, sort of assumed it may be a Monday - Friday for response times. Regardless of the glib response you have helped put our minds at ease. Thanks a million and best wishes Rod
  3. Afternoon I received a notice of intention to prosecute. My vehicle was photographed 39mph in a 30mph zone. I have completed the paperwork and mailed back to Greater Manchester police. Since then I have not heard anything, I have so far sent 2 emails yet we have had no response. We are now concerned about how long we are waiting and whether something has gone wrong. My wife is not contesting we just want a resolution. Does anyone know how long we need to wait until they respond. Can anyone put our minds at ease please. Best wishes Rod and Tre Burch
  4. Would it be possible for readers of the forum to share their experiences of similar situations. We feel that should this be happening once a week to other people, especially if the company is SSE, then this is a way to help each other. God Bless. Thanks.
  5. Thank you for the reply unclebulgaria. Having this situation still ongoing it is of little comfort to know that these companies do this to other people on a regular basis and make no attempt to contact people living in the property. Months will have passed before we moved into the premises. SSE made us feel sick to our stomachs and added a lot of stress and inconvenience to an already difficult time. The customer service at SSE is repugnant. Surely this needs to stop happening, should we be contacting the media or our local MP. We still need to wait a few weeks before we can contact the Ombudsman. Best regards.
  6. We signed a rental agreement for a new property in Cowpe on the 1st December 2017, having recently had a baby and a wedding on the 29th December we decided to speak with our then current landlord, a friend of the family, to see if we could take our time moving our possessions. All this was fine. My fiance rang Utility Warehouse, our current provider and asked them to transfer our account to the new property. We started to move our belongings into the new property. Most of the larger furniture was in, with the help of friends on the morning of the 13th December we packed an overnight bag and bedding and all the necessary baby equipment. When we got to our new house we were disgusted to find that somebody had been into the house. On the table next to the door was a piece of paper and a plastic key. The paper was an ‘access notice’’ from SSE, a utility company. They had broken into the premises and fitted prepayment meters for the gas and electricity. There was no other information except the details of debt owed on the same notice. We tried to call SSE but the mobile signal was non-existent and we had no internet or telephone line. We messaged our new landlord to see if he had prior knowledge of SSE coming to the house. Our new landlord had no idea that SSE was even the supplier to the premises. There was no mail in the house after the purchase as it was a repossession and the letter box had been screwed shut. We were both really upset about the fact we had no details on how to use prepayment meters, somebody had broken into the premises without any contact from them beforehand, the mess they had left in the dining room, the fact that to anybody, a family was just moving into the property with a huge sign outside the front door saying LET agreed, cards on surfaces saying welcome to your new home and boxes of belongings in every room. We finished unloading the van we had borrowed and drove to a shop to ask them how we put money on the meter. This they did for the electricity but to do the gas meter we needed a card. We called SSE from the van outside as the shop assistant had suggested. The call took 53 minutes and the SSE employee gave us a number that the shop could then use to top up. We went back into the shop and gave the lady the number. She said that the number is not accurate as it had too many digits. We thanked her and tried in two other shops on the way back to the new property, they all said the same thing, the number has too many digits. It was a bitterly cold night and because of the amount of money that had already been used on the emergency £5 electric they had left us with, within a day it had used £2 with only the fridge and an extractor fan on, we decided that we would not risk staying the night, packed up the things that we would need for the child and drove back to our old home, in a blizzard, only to sleep on the floor. The next day we rang SSE from our old home as we still had telephone and internet. They asked me who I was and apparently this was when I became a customer of SSE. The call took 1 hour 7 min. The SSE employee went to a scripted call and told us about the tariff and the contract that we had signed onto, the employee was very apologetic, her manager had told her to do so. ur understanding was we had been forced into a contract with SSE. We arranged a call back. The call back took 31 minutes and we got cut off on a transfer. We called them and the call was 49 minutes, this last call was to arrange removal of the prepayment meters. In this time we had arranged that it would take SSE until the 15th January 2018 to remove the pre payment meters. We asked to be transferred to a complaint handler as we had a complaint. A manager picked up the phone, we asked for a complaint handler. The next day we had a missed call from the complaint handler because we were on the phone asking Utility Warehouse if these problems would affect the change over. It was a short message, left no details and he said he would call the next day. This is the last we heard from SSE for the year. My fiance was finding that the stress was now affecting her and we then had to rely on the frozen milk that she had been determined to donate to the East Lancashire hospitals. We tried to concentrate on the house move, wedding and baby and not SSE. On the 28th of December 2017 our gas transferred to Utility Warehouse and on the 2nd January 2018 our electric transferred to Utility Warehouse. They were very supportive and helpful. Following the wedding in Eire and the 12th night celebration in Edgeworth, I went back to work, my now wife was still on maternity. We were still moving bits and pieces and making sure the house we were leaving was empty, clean and tidy. I had printed the forms for the Financial Ombudsman as I had an inclining that SSE were not a very good company. On the 15th January 2018 an engineer knocked on the door, my wife was busy with the baby and when she got to the door the engineer had left a card. She rang SSE to rearrange a time, the call was 20 minutes. Unbelievably they said an an engineer can call back that afternoon, not a month later, it was not an SSE engineer but an employee from the National Grid. They told my that the SSE electric engineer would arrive the same morning. My wife felt positive. The gas engineer arrived in the afternoon, he was unable to change the meter as he had the incorrect information, he was there to replace a credit meter. My wife rang SSE again and was told that we were no longer customers of SSE and the electricity meter exchange had been cancelled and they would not be rearranging the gas exchange either, it was down to Utility Warehouse to sort things out. The call took over an hour. SSE said they would send a cheque for the £20 debt repayments that we had been making each week to the outstanding debt that did not belong to us, but they were now unable to stop our repayments because we were no longer customers of SSE. My wife asked about our complaint only to be told it had been cancelled on the 29th December, when she queried why she was told that we had arranged the meter replacement for this date. The day we were being married in Ireland. We finally got an email contact for a complaint handler and a reference number but my wife cannot speak to this company as she is not the customer. I am not and will never be a customer of SSE. We have felt violated by SSE and they do not seem to understand how despicable they are as a company. My wife tells me that the people on the end of the phone are not to blame for this situation but I see everyday how we have suffered because of this awful company. Only this morning I could not have a shower because we had no credit on the meter. SSE continue to send mail to this address for the customer who the debt belongs to, we have been receiving at least 3 letters each week, we keep returning to sender. If possible can somebody advise us as to how we can get SSE to acknowledge their shortcomings on customer service and stop their corporate abuse.
  7. I agree with you TheBogsDollocks, I had a look at the The Local Authorities' Traffic Orders (Procedure) (England and Wales) Regulations 1996 No. 2489 PART III Regulation 18 Traffic signs 18.—(1) Where an order relating to any road has been made, the order making authority shall take such steps as are necessary to secure— (a)before the order comes into force, the placing on or near the road of such traffic signs in such positions as the order making authority may consider requisite for securing that adequate information as to the effect of the order is made available to persons using the road; (b)the maintenance of such signs for so long as the order remains in force; and ©in a case where the order revokes, amends or alters the application of a previous order, the removal or replacement of existing traffic signs as the authority considers requisite to avoid confusion to road users by signs being left in the wrong positions. (2) The order making authority shall consult the appropriate Crown authority before carrying out the requirements of sub-paragraphs (a) and © of paragraph (1) in relation to a Crown road. (3) This regulation is without prejudice to section 85 of the 1984 Act(1) (traffic signs for indicating speed limits). Thanks for pointing this out to me. Any comments are appreciated. Best wishes Leicalens
  8. The broadband engineer was a Talk Talk engineer. He arrived at 14:35 yesterday. He asked to see the main faceplate. He checked the line. He then asked to see the next phone socket that was in our bedroom. He told us that this telephone needs a filter on it. We walked back downstairs and I got one of our filters and put in on the line in the bedroom. The whole diagnosis and solution took 5 minutes if that. While the engineer was still there I checked both the PCs and rang my sister using all the telephones in the house. So far we have had no more problems with the telephones or broadband. We are pleased that something so simple can have sorted the problem but annoyed that BT and UW did not tell us to put filters on all lines. The solution still does not explain why for the 2 years we have lived here we had no problems with any of our service prior to the fault/disconnect at the start of August. So to save yourselves a lot of hastle - ADD FILTERS TO ALL SOCKETS WITH A PHONE!!! Good Luck to you. We expect a large bill from UW now and have to consider changing suppliers for all utilities. Leicalens
  9. I have not seen the sign with the P on it I'm afraid, we were just passing on the day the auction house views next to the parking/no parking area. The BwD council like parking ambiguity though, it assists with their revenue. I was informed that the local press have been on the issue and it was headlined in the Evening Telegraph. http://www.lancashiretelegraph.co.uk/news/1079561.Yellow_lines__road_rage__for_drivers/ It appears this issue has been going on for some time. All comments welcome. Leicalens
  10. UW sent out 2 BT engineers yesterday. They had been told to test the line again. They tested the line and it was fine. They were confused as to why they had not been instructed to replace the replacement main faceplate. They did however disconnect the bell wires (orange ones). Before they left the supervisor watched as we demonstrated the lack of internet access on both the wireless laptop and the ethernet PC. Both had no access until we rang an 0845 number. Once connected there was internet access on both machines and the speed was constant at 7000 download speed. As we watched the speed tests on the machines, we hung up and immediately both machines dropped their speeds to 0 with no access at all. The BT engineer was surprised and told us that it looks like a broadband engineer is needed. They sent in their reports and our ISP rang later in the day. They have suggested that they will send out an engineer who will sort out the problem on condition that if the problem is within the house then we need to pay for the call out and all charges. We feel this is fair because we are not expecting to have to pay for this as we have changed nothing ourselves within the house and everything was fine before it all started. We have agreed to this. We simply want our phones and internet back to what it was before the disconnect/fault at the start of August and cannot imagine that the wiring within the house has changed if nobody has changed anything within it since it all happened apart from the replacement faceplate. Maybe we should get the old faceplate out of the bin and put this back on to resolve the problem ourselves. We have now spent so much time trying to get this sorted out we are considering changing supplier, however they also supply our gas and electricity. Fingers crossed for the next engineer. Leicalens
  11. Thanks. That's half of what we were thinking - but that doesn't explain why the speed is boosted when we are on the phone though does it?! Interestingly, without any change whatsoever to anything in the house the speed has cone right back up today, no drop outs at all.
  12. Update: They have now removed the yellow lines completely around one section of the area and appear to have made it into a legal parking bay.
  13. I wonder if anyone has come across this weird one. After a series of issues leading to BT engineers coming to "fix the fault" ( This included the engineer waffling about going to the main exchange and changing our main box to the "new style") we have been left with a really odd internet connection. When plugged into the test plug everything works fine - although still a slower speed than before the fault (around 6000). When plugged into another line in the house the speed varies from nothing at all up to 2000. I guess this implies that the fault is with the internal wiring, although I am convinced that he just wired it up wrongly in the new box as this wasn't a problem before. Here's the weird bit though - when we ring Utility Warehouse (who provide our BT line) on the 0845 number, or when they ring us on the same number our speed jumps up to 6000+. When the call disconnects it gradually goes back down again to 1000 / off completely. Can anyone tell us what's going on? Utility warehouse certainly can't - it's taken 5 phone calls to persuade them to order out another engineer.
  14. Thank you for your comments. I am still pursing a complaint about parking around the Canterbury Street area in Blackburn. I will update the forum with further correspondence from me or the council. You are welcome to give me your feedback. Leicalens
  15. There were 5 other cars parked within the bays inside the double yellow lined area at the time. Unfortunately I was ticketed because unbeknown to me every other vehicle had a blue badge. I was duped because it looked very much like a parking area. I am no longer a regular at the auction house I was visiting and every street around Canterbury Street has prohibited parking.Speaking with all the businesses in the area they inform me that it is now a weekly event on the days the auction house is viewing and when the auction is on. It is not just myself who has been duped. I am a very responsible and competent driver. Your comment is niave and you are too quick to pass comment. Leicalens
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