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About fairynuff777

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  1. Customer services like I said were Rude , I took the persons name and it is going to be looked into . I knew I didnt owe the money .
  2. Hi, I reported the problem to Virgin via email as when you telephone the 150 number you can get nowhere with them. Within 10 minutes someone had dealt with my complaint !! Problem sorted !!! I owe nothing .Their mistake. No engineer called it was cancelled within the 7 days . I had someone phone me from NTL to appologeise and said none of it ever should have ever happened .I should not have even been told to pay £180 as i did not owe it !
  3. phoned them found out where they have added the charges o need advice !! I telephoned for TV packaged last month but cancelled before it was installed i changed my mind .Apparently I entered into a new contract according to virgin - but i cancelled did not have the tv installed so now decide to charge me £180 ???? as im leaving them . The TV package was cancelled within a few days engineer never came round so what is there problem ??
  4. Hi , I dont have Virgin TV and had the same landline phone package & internet deal for over a year now . The sales adviser was "snotty" to say the least I have took his name to put in a complaint .
  5. Hi, wondering if someone can help. Ive been with virgin media ( previously ntl ) for years .Ive broadband and phone . Recently I got a better deal from sky so I have gone with sky.I had to wait until sky came to install phone line then phone up Virgin media to cancel broadband & tv . When i phoned Virgin media - snotty was the exact way to describe the way they spoke to me . They told me I would have to pay £180 to leave them .I asked why they said i was in a contract with them. I said to my knowlege i have been on the same meg broadband and same phone package for years .They told me I had entered into a new contract and would have tpo pay £180 to leave them.I told them I have recieved no contract nor any paperwork to state so. I told them I am leaving regardless as I now have sky . Obviously i have to give one months notice so I know I will have to pay another month to them .However I cannot understand this charge , no way have i signed nor agreed to anything new etc and no way have i had paperwork . Where do i stand ??
  6. Hi thanks for that .They have told me that there was a record of the phonecall but no " talk of for the same tarriff " .
  7. They just sent a letter quoting "As T mobile said etc etc" As i explained to them .The handset was mine .I was paying £13 a month contract.The contract ended xmas 2008 .They sent a letter to renew but at £25 a month.I telephone before contract was due to end and said i wish to terminate when it came to an end. I spoke to a lady from t mobile she said " Stay with us we will do it same price as before , same package same deal etc £13 a month - again" . I said ok and stayed . Like i said this phone was my daughters i am with Orange .I kept the same deal as basically it was easier .I didnt take much notice of bills as i use to give her them.It was onnly when i went through my bank account and checked direct debits that i noticed they were charging me £25 a month. This is when i telephoned them. They sad they had no record of any conversation saying i could have the same package ! no logs of any calls etc. Now in my opinion like i expressed to them .Why would i pay £13 a month with my handset and suddenly pay £25 the next year with the same handset ( mine!). The last letter i have quoted above is from complaint investigation .To me they are Lying and fobbing me off.My husband and daughter were sat in the room at the time i telephoned T mobile .I have no reason to say other wise .It has annoyed me so much hence why ive wrote at least 5 letters to them ( strange they only recieve and reply back the the recorded delivery ones !)
  8. No it was more than a " Mistake " .They agreed i could have the same contract with my own phone renewed .As i explained they deniged all knowledge of this , no phone calls , mysteriously nothing on their computers or logs.Everything seems to have dissapeared ! The bills were paid so no damage to credit file- it got nothing to do with it. In my opinion and the people who were privy to the conversations with T MOBILE -We all say they are Liars !
  9. Basically there is nothing more i can do then except to accept the fact T mobile are LIARS !! Thanks for all your help. I hope others who consider using T Mobile will read this and consider another mobile provider !
  10. Hi, Ive wrote to both addresses already and recieved replies basically fobbing me off .Is there a higher address to write to.
  11. I telephoned T mobile when i spotted the discrepency said i was totally disgusted etc and wished to cancel the contract.I said when will i be able to do this without incurring any charges .They basicaly told me i had to give one months notice , which i did and the contract was cancelled The beginning of september 09 . Since then i have wrote complaints in and been fobbed off.
  12. Hi , i cancelled the contract straight away.I dont know why T mobile are lying. This has got me so annoyed hence why i have complained but yet again they keep fobbing me off.
  13. Hi , the contact came to an end around xmas 08 .T mobile sent me documents saying would i like to renew at £25 a month. I telephone and said i wished to leave as i would not pay £25 for 200 minutes and unlimited texts when i had previously paid £12. The person whom ever it was on the T mobile line said they would let me have the same deal again for £12 a month .They never sent any thing through the post ( or i never recieved it). I wrote complaints and stated not only were people Privy to the conversation but would they check the recorded telephone conversation. T mobiles reply to that is there is no record of my calls !!! This is a complete Lie . Like i said the bills came through but never twigged on at first due to the fact i had this phone for my daughter.I thought she was overusing it.I eventually twigged on months down the line and when i did they fobbed me off ! Its not now down to the money .Its blatent lies on T mobiles part .
  14. Hi, I will try to write this as short as possible. I have been with T mobile at least 10 years .I gave my T mobile phone to my daughter to use ( I switch to Orange ) I kept my old phone and they gave me a deal for £12 a month .I kept this deal until xmas 2008 then it was time to renew.They told me i could have the same deal . They then charged me £25 a month ! I should have checked my bank as basically i thought it was my daughter going over her minutes but i spotted it in about June 09. I phoned T mobile they said they never agreed to renewing the contract for the same price !!! This is a complete lie .I would never have kept an old phone on and paid £25 a month for it . I have phone , complained in writing etc and bassically keep getting fobbed off .I wrote to Compliant investigations at Hatfield Buissiness park - still getting fobbed off. I cancelled my contract since then but i want my money back that they over charged me ( 6 months at £12 ). What do i do? They dont seem to comprehend . I spoke to them in 2008 and said i would go to Orange for a deal for my daughter .T mobile said we will keep the same deal on for £12 ( same as the previous year !) Any help on whom higher up i can write to now. I mean Jeez - who would pay £25 a month for 200 minutes on thier own handset - do they think im stupid ??
  15. Ok, I will try to explain as best i can. Basically i have a contract with T Mobile.I have been with the years, I always pay monthly via direct debit .In Dec 2007 my contract came to an end , they offered me a deal , keep the phone stay on the300 minutes , unlimited mms & picture messages price plan but they would let me have everything for £12 a month. I kept the phone and deal as i gave the phone to my daughter .From 2007 - 2008 they charge me via direct debit £12 a month all in. (Im with orange). Anyway the end of 2008 in november i got a letter saying end of the contract would i renew. I basically phoned said if they would keep the same deal - they said yes so i did.The contract started and they have been charging me £24.47 a month for the last 7 month !!!! I did not notice this earlier as i dont get a bill with T mobile so when i checked my bank i dissmissed it last month thinking my daughter had talked too long, i noticed it this month.Ive gone back through my bills and have all debits all the same at £24.47 since febuary. I phoned up to complain .This is what i got. T mobile are saying i did not tell them , there is no record of me phoning to say this.I told them on the phone til i was blue in the face i would not pay £24 for an old phone then keep the same phone and plan and pay double the next year - Doh. I asked to speak to some one else - they said there was noone to speak to.Eventually i got through to some one who said they could not help as the computers were down !! ( how convinient). I am fuming and fobbed off any advice ! (I have a brandnew blackberrry pear i pay £24 a month with 500 minutes from orange there is no way i would pay £24 for a 3 year old motorola v3 .) I cant just cancel the direct debits as i know what phone contracts are like plus they actually owe me money. Any advice please as im phoning again tomorrow.:-x:-x
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