Has anybody ever had similar problems with Tesco.com?
Over a week ago now, we had a home delivery booked. Due to being stuck in traffic, we missed our driver by seconds (we saw him drive away from the house). We phoned Tesco.com immediately, but the driver refused to come back (even though he was close to the house).
Tesco then proceeded to take the value of the order from my bank account, and we have spent a week trying to get a refund. We've now been told today (over a week later already) that it could take another week to obtain a refund.
We are a one-wage family with a toddler to feed - with no money in the bank now thanks to them.
Despite telling them how urgent the situation is, we're being told there is nothing else they can do. We have also told them we won't be using Tesco again - so they've sent us a £10 e voucher as compensation! To use at TESCO.COM..........
Has anybody ever managed to successfully obtain a refund in similar circumstances?
For anybody who has a similar problem, here's Head Office's telephone number - 01992 632222