I have just received the following e-mail from the Flight Centre:
Hope you are well and looking forward to the weekend?
Just contacting you regarding your flight to Kathmandu in September.
Due to the agreement with Air India, the itinerary Liam originally booked for you has no Airline Failure Protection Insurance included.
Unfortunately Liam was a new consultant and was not aware of this at the time.
In this instance I am please to offer you a better alternative – the below itinerary with Omar Air – if this suits your needs just as well.
The alternative to a new ticket would be to sign an agreement to keep your original ticket without Airline Failure Protection Insurance, which means if the airline cancel the flights or cease trading you will not be eligible for any sort of refund.
My sincere apologies if this puts you out in any way!
Please let me know if I can give you a call if you wish to discuss further.
Look forward to hearing from you.
My original outbound journey flight was scheduled to arrive at 09:00.
The replacement flight with a different airline stops in Muscat instead of Delhi and arrives in Kathmandu at 18:00.
Whereas I am supposed to be picked up by my tour operator to meet my group at 17:00 at the hotel where I am staying the first night before starting a trekking holiday.
The original flight back was scheduled to depart at 10:00.
The replacement flight is scheduled to leave at 09:05.
So I arrive 9 hours late and leave an hour early on the new flight schedule offered.
Losing a few hours is not a deal breaker but before I start to talk to the Flight Centre it would be good to hear from anyone who has an idea about my rights and whether the reason for the offer to change my flights is a load of old flannel.
I would prefer to keep my original flights but do I risk a cancellation and missing my holiday because I can not afford another flight at short notice.
Has anyone found themselves with a similar dilemma?
Thanks for taking the time to read my post.
PS this is my first post so apologies if I have made a hash.