Thanks guys. Yes as dx100uk says it is Very, they are a huge online sales company (and I think own Littlewoods and maybe Curry's too?) I'm guessing there is no finance company but rather them direct. BTW dx100uk yes they did ring today, on a Sunday! It's really weird as it seems that some departments of Very are trying to help me get it sorted but then the returns department is point blank refusing to take it. I will definitely try and see if they have a finance division then and contact them. I'm sure they don't have a legal leg to stand on once a member of staff has said I can return it and then sells me a much more expensive model to replace it with? I mean if they were in the wrong to authorise a return they were equally wrong to sell me a replacement so I presume it is my legal right to return the replacement as it was an illegal sale conducted under false terms and conditions...

Hi BazzaS, Thanks for the reply. It was purchased on By Now Pay Later (12 months) I haven't actually paid for the computer yet. I contact them within 24 hours by their email accounts query although they didn't respond after three attempts I rang the number it said to ring to discuss returns on that product. The guy on the phone told me I could return it providing I deleted all personal details, user names, passwords etc. He then told me I would be contacted within 2 hours by somebody to arrange a collection. Nobody called me back the following day I rang again and spoke with a woman. She explained that their computer system that processed returns was down and that is why nobody had contacted me. I discussed it with her and she said I could return it via the collect + route provided I had the RMA labels still that came with the item. I did so attached them to the box and returned via the local collect + partner store. In the same phone call I also told the woman there was a better (£1600) model from Zoostorm that I would like to exchange it for that was currently on offer on their website at a 10% discount provided you bought on 12 months BNPL. She told me she could set this up for me over the phone I agreed to purchase this computer and later then day returned the old other one. Fast forward 3 weeks and some local neighbours turn up at my house with the old computer. It had been returned although to the wrong address. I live in a Flat 2 Lindley and they returned to a Flat 2 Kingsley Manor which is an entirely different house across the road from me. If they hadn't have brought it over I wouldn't even know it had been returned. I mentioned the consumer rights act to them today on the phone the guy said there was nothing he could do and he would escalate to head office. No I haven't recorded any phone calls. Do I need to get in touch with any organisation or ombudsman at this point, or just wait until I hear from their head office? To make things even more annoying the guy today told me that because I ordered the second computer over the phone the 10% discount does not apply as it was to online orders only. I explained that the Very seller told me she could create the order online for me but he basically just said it was tough luck. I now have two bones of complaints, to enforce return of the first computer, and get the £150 discount applied to to the second computer I ordered. I have to say I am appalled by their customer service at this point. Surely if a member of their staff incorrectly does something then that is THEIR problem not mine.??

I got a call from their complaints team today. He said unfortunately there is nothing he can do as their guarantee states non refundable. He said he has escalated it to head office but it might take 6 to 8 weeks to get a decision, and even then he doesn't think they will change their mind. This seems utterly bizarre to me. They have already authorized the return previously AND sold me a replacement so I don't possibly see how a small claims court will find in their favour given that they previously said I could return it. I was wondering about contacting them and telling them that I don't want their computer in my house and that my providing storage of it due to their refusal to collect will incur a £2 daily charge. If I tell them over the phone and then write to them via recorded delivery I don't see how my storage charge is any less lawful than their home approval guarantee once they have told me I can return something. Then if it goes to a small claims dispute in 12 months time I will request payment of my storage fees, that they have been clearly made aware of, and by refusing to collect, have consented to.

Hi guys, Just trying to get a quick heads up as to where I stand legally on this situation with online retailer Very. at the beginning of June I purchased a HP Omen desktop pc for £1200 along with a 32 inch HP Omen monitor. The computer was a reasonable specification, not the top end, but the advert implied that the computer could be easily upgrade, the exact wording was as follows; 'This gaming PC can evolve with you too – with tool-less access to the hardware, you can crank up your gaming power by customising the specification when the time comes.' I understood this to mean that upgrading the computer later on would be easy decided to purchase. Unfortunately when the computer arrived I saw that this wasn't the case. The layout was unlike any other pc I have owned with a cage/chassis mounted onto the graphics card and the other components, optical drives, hard drive connectors etc all connected to this mount. The memory banks were directly under the mount too so even something as simple as adding more memory would require the complete disassembly and removal of the mount, the unattaching of all fans, drives, processor etc that were connected to the mount and the removal of the graphics card afterwards, then reassembly of all components, connectors, mounts etc afterwards. This is far beyond what I would consider an easily upgradeable system. I contacted Very and asked to exchange it on the grounds that it wasn't as advertised. The person I spoke to was very helpful and apologetic, telling me to return the computer via the free Collect+ service then he sold me a much more expensive model, with a bigger, plug and play style casing that is indeed easily upgradeable. I received this computer 3 weeks ago and am very happy with it. It cost £1600 and I've already paid £400 off of it. three weeks later I have had the original machine returned to me (at my expense) on the grounds that it's not actually returnable unless faulty. I now have TWO computers. I have called them multiple times each time they are very helpful and tell me they will sort it. Then they ring their returns department who tell them, no I cannot return it, even though one of their member of staff authorised me to do so AND sold me another computer. I am wanting to know what my legal rights are in this situation? They have are telling me I now have to have BOTH computers because their employee was at fault in authorising a return. Surely this is their problem not mine? And if she shouldn't have authorised the return, then surely selling me a replacement under those conditions is wrong as well so that would void their returns policy in selling me a replacement. I've been trying to resolve this for the past week and have reached an impasse. I would think in this circumstance I can legally demand they return one of the computers as the error was theirs not mine, and they certainly shouldnt be able to enforce the purchase of both systems, totalling £2700??

Thanks for the feedback guys. I've spoken with a benefits support advisor who helps people with appeals and he has advised me to apply for PIP. I didn't think I'd qualify for it as I don't regard myself as disabled but he is confident that I do have a strong case. I have attended a tribunal in the past, transferring from income support to ESA and the judges were very sympathetic and understanding to me. They had actually already awarded in my favour before I turned up for the case although I didn't know and still attended. I'm confident that if I took it as far as a tribunal again I would win, but I fully expect to have my initial application and reconsiderations rejected, such is the nature of these things!

Hi there, I'm writing hoping somebody here can help advise me on my current situation. Up until July 2016 I was claiming working tax credit and qualified for the disability element, having only to work over 16 hours a week. This is because I transferred onto working tax credits from ESA. I had had a long period of worklessness due to poor health following extensive cancer treatments. I have had radiotherapy, chemotherapy and a bone marrow transplant, and the toxicity of the drugs have left me with permanent chronic conditions. My lung capacity is now below 50% as I have pulmonary fibrosis. My hormones and immune systems have been compromised, I have testosterone injections every 10 weeks and take thyroid medication and due to my lung disease am prone to respiratory infections. It's believed I might have suffered some damage to my heart as well, as it's highly elavated, over 100 bpm average, which they think might be due to radiotherapy in that area, and because my lung capacity is so slow. It was recognised that I have a reduced functional capactiy, i,e, I am able to work part time but unable to work an 8 hour day or 5 day week on a permanent basis without risk of negatively affecting me health. However in July this year I moved in with my girlfriend, who with an annual salary of around £34,000 took us well over the threshold for tax credit eligibility. As we were now living as a couple I contact tax credits to tell them, and signed off. However at the beginning of December my girlfriend and I split up. I have moved back to my own town of Torquay to be close to my work. I have just moved in to a new property on 21st December. However I have been told my tax credits that I will not be eligible for the disability element any more as I am not in receipt of ESA, PIP or DLA. I explained to them that I was previously on tax credits with the disability element, and that I came via ESA but they said it had to be current and my previous claim is irrelevant. They told me I need to get ESA or PIP to requalify. I now don't know what to do. My work have been brilliant and have given me extra hours so I can work 30 hours and qualify for tax credits under the 30 hour rule. However my contract is for only 18.75 hours and these extra hours are for six months only, at which point the service in which I work is closing and we are being put into redeployment, when I will go back to 18.75 hours again. Obviously knowing I am entitled to the disability element I want to make sure that I get it back again so I am ready for the hours drop in August 2017 . I am also concerned about the long term effects these extra hours might have on me in terms of tiredness, malaise and reduced immunity. Does anyone know how I go about appealing this? Tax credits said I cannot claim for it without being on ESA or PIP. I cannot apply for ESA as I have a job and have no intention of giving it up. I don't see how I can apply for PIP as I do not have any mobility problems, but rather a reduced functional capactity. I have the support of both my doctor and the consultant hemotologist at the hospital who treated me and have previously won a tribunal when they stopped my benefits whilst transferring me from income support to ESA . I don't have any real concerns about winning another tribunal as all my conditions are provable, permanent and degenerative I just don't know what I will need to apply for and appeal against? My current thinking is to apply for tax credits as a healthy person doing 30 hours for now as I need to get the money coming in, then apply for PIP and appeal that rejection as far as a tribunal. But if someone else has any experience of this it would be very helpful. My last appeals process took a year and I don't want to have to go through all that again!

Thanks for the replies guys. I have spoke to my citizens advice today over the phone and they have advised me that I should definitely appeal. Yes, it does seem like I went into this interview in a bit of a gullible state, but I was feeling really posiitve at the time having just had an interview for a volunteer position and feeling physically well for the first time in a long time. I told the interviewer that I had started exercising and eating healthily, that I had joined a chess club and was about to start to volunteer and that my goal was definitely to try and build up tp paid work. I did a little reading before and thought that peple were complaining about being put into the WRAG group, which actually was what I wanted to be put into as I thought help with getting back to work would be awesome, but it seems that the whole thing is a bit of a sham. Still, there is no point moping about it or letting it get me down. I will appeal, as I think it's totally unreasonable to expect someone with my health conditions, after 13 years unemployment to just go and find a job on 3 weeks notice but I won't let it derail the progress I am making. Seeing citizens advice tomorrow to begin the appeal, now I know there is support out there I feel much better.

Hey guys, I'd really appreciate some advice regarding my recent Atos assessment rejection. Brief backstory. I'm 38 years old, had Hodgkin's Disease in 1999. I survived the cancer and after a bone marrow transplant was put into complete remission. I had extensive treatment however and and my lungs were severely damaged, (just below 50% capacity), my thyroid was damaged, I have fibromyalgia and suffer chronic fatigue and a weakened immunity. I have been signed off work permanently since 1999. For years after I suffered with chronic fatigue, severe depression and social isolation which really restricted me from doing anything. However, fast forward to the past 12 months. I have changed my diet, started gentle exercising, which I have now been able to build up to 4 days a week and I feel that my health and wellbeing have massively increased. My confidence has risen and I've started to feel like I want to get back out and do something with my life again. I have just recently been accepted for volunteer work with my local health authority and was excited that this could be a way to gently get myself back into the experience of working, and if I am able to cope back into paid part time work. I communicated this enthusiastically at the Atos medical as I had heard about the WRAG group and the back to work schemes they are supposed to offer. I told them that I felt well enough to be put onto such a scheme and would love to receive some support and assistance in getting back to work. However this week I received a letter telling me I did not meet the criteria for Employment and Support Allowance and that all my benefits are being stopped on October 21st. They regard me as fully fit for work and told me to claim jobseekers allowance. I really don't know what to do now. I am actually in agreement with them that I'd like to try and work part time and am taking the steps towards that with volunteer work. Now I feel like I've had the rug pulled out from under me. It sounds like I either have to go onto job seekers and look for full time work, which I absolutely don't feel I am ready to do, or else appeal and get my claim reassessed as unable to work, a criteria which I don't believe is true for me, as I believe I can, and indeed want to work part time. I know I can appeal and will continue to get paid pending a decision, but it seems like I am going to lose about £30 a week regardless, money which I absolutely cannot afford to lose. I would really welcome some advice from others in this similar situation, where you feel able to work part time, and indeed welcome the opportunity, but due to severe lung damage, fibromyalgia and fatigue just couldn't cope with supporting myself fully. I have twice previously attempted a computer degree since my cancer diagnosis, and despite doing very well on the course had to give up within a couple months both times due to the accumulated exhaustion. I have only found out about this decision this week and so am in a lot of confusion obviously which is making it worse. The way I had understood it, the WRAG component of the new benefit scheme was specifically geared towards people such as myself so I'm kind of stumped as to why I wasn't put in that group. I did explain fully in my interview with Atos that I wanted to try and work and was looking forward to being given support to this end, but that the accumulation of working is likely to cause me serious fatigue and that I need to build up gradually as my weakened immunity is a problem. Maybe I was naive but I genuinely felt the interviewer was on my side and that this was about helping me get back to work, something that I was enthusiastic about, but in fact they have just cut all my benefits completely with no help and support whatsoever. And to find out I will be losing £30 a week from Oct 21 even if I appeal is really troubling to me. I don't want to present myself as unable to do anything, and am keen to start this volunteer work and was hoping from there to build myself up to start part time work and see how I am able to cope physically from there. After 13 years of unemployment, and many years of illness and depression I am woefully unequipped to just jump straight back into work and it seems rather cruel to just cut off all my benefits the moment I tell them I am starting to feel better and want help in getting back to work. I just feel this might end up setting me back, rather than helping me in any way. I hope some knowledgable people on here can advise me as to my next steps.

I'm still getting hassled on a daily basis by a debt company called CCM who telephone me literally every day over this. I have sent the student loans company two letters from my doctor confirming my permanent inability to work and have been basically telling CCM to take me to court or stop bothering me. Today a particularly rude woman who I ended up putting the phone down on said if I go to court I will lose, and will have to pay court costs, and have my benefits taken and a load of other crap. I've not had contact with the student loans company themselves for over a year now and they are saying (through ccm) that they never received the second letter and want a third. I have told them to contact my doctor directly but they say they can't do this and want to bother him yet again for a third letter. Can I just make them stop? Of if I do just completely ignore them now and they do take me to court what will happen there? My doctor would obviously confirm my inability to work and the fact that he has provided two letters so are their threats empty?

Hey Locotus, actually I agree the forum staff have been very helpful, one of the tech staff, Emma, has switched my profile and my speeds have gone up to approximately what I was getting with Tiscali, so if it stays that way I shall be happy. I will attempt to solve all problems via their forum in future and avoid the customer service like the plague, thanks for all your advice and help mate, hopefully the problems are resolved now, as long as the service runs well and I don't suffer from slow speeds like I have the past couple weeks then I'm pretty content.

Yeah that sounds fair I guess. The inconvenience is significant however. I mean for me my broadband is my only form of entertainment, as I don't even have a television, I use my internet account for tv and basically everything, so speed is paramount and I would happily pay a premium to ensure I got the fast speeds I wanted. Joining Be for example would mean about an extra £20 a month cost but to me it's worth it to have a fast 10mb plus download available whenever I want it. So in that sense as they have denied me the possibility of joining an ISP whose extra speed I really desire I feel they have cost me a great deal. In the end if they can boost my speeds to 600/700k plus on a 24/7 basis as with my Tiscali account I will stay with them I guess. But anything less than 500 is just unacceptable to me and as I'm now forced to them until I manually deactivate my phone I think they have cost me quite a bit. I will work out a letter to send them, and at the very least I will complain about their salesman, because he needs to be disciplined for spinning such yarns imo, and to prevent him from doing it to others. On the forum you mentioned it seems such customer discontent for exactly that reason is rife.

Thanks Locotus, I see what you mean. I've looked at the Ofcom guidlines and I believe miss-selling is what it comes under. I would really like to complain about the salesman. He offered me his name and told I could quote him on the following details: 1) I could simply migrate back to my existing Tiscali account at any time within the first 30 days of my Talk Talk Pro account becoming active. 2) The Talk Talk Pro package does not have any traffic shaping, restrictions of bandwidth or even a fair usage policy at all. 3) I would be guaranteed a speed greater than the 800k I got from Tiscali by at least another 200k. It is my experience now that not a single one of these statements is true, and I believe that 'incompetence' is a poor excuse. It seems clear to me that he deliberately misled me in order to make the sale and as I have the phonecall recorded I think this should be investigated. Do you agree? Even if it doesn't benefit me I don't think they should be allowed to get away with falsifying information in that way to coerce people into entering into contracts. The failure to cancel the order is a seperate issue of course but I intend to complain about both. This has really caused me considerable stress over the past few weeks and the loss of my internet connection for a month or so will massively inconvenience me. I would be tempted to remain with them just to avoid all of this hassle but I think it only fair that I am compensated if I decide to do this. Again, I ask if you agree, and if so what you feel would be a fair amount to ask for? Thanks again for your friendly advice mate.

Thanks Locotus, that's very helpful mate. I don't understand the bit about the dongle? What does that mean exactlly, can they continue to provide with broadband by a usb dongle whilst my line is cut off? I telephoned BT about going back to them and he told me that Talk Talk could do a reversed migration and just reconvert me, although the Ofcom guy told me he had never heard of that and wasn't sure if that was possible. As I've said from the outset, what I want is a standard telephone line again so i can go to the ISP of my choice, and no interrupted service in the meantime, or else compensation if that is forced upon me. Thanks for the tips I appreciate you taking the time to offer help.

# Have you ever dealt with a Talk Talk Salesman? These people don't take no for an answer. They telephoned three times to get me to change from Tiscali and when I said I wasn't interested the salesman, a Dan Bridgeman told me to record the details of the call so I could quote him back on saying that the line would be guaranteed unrestricted with at least 10mb download 24/7 and that I would have the option to migrate back to Tiscali with no questions asked if i wasn't satisfied. After him on the phone for about an hour I said yes mainly get rid of him, plus he made it sound like it was a no lose deal. Of course when I checked it out I realised it was all lies of course, and helpfully he never mentioned the fact they were going to unbundle my line. I cancelled within 48 hours. I think the salescall was bordering on illegal and am complaining about him personally, and the non cancellation was most likely deliberate. I certainly feel like I've been 'slammed' and the Ofcom guy told me I was so I intend to complain and don't expect leaving to cost me a penny.

Thanks Locotus, I hadn't seen that actually. I have been in touch with Ofcom and the guy I spoke to told me that this process of signing customers up against their will is known as 'flamming', and that I should be able to force Talk Talk to pay to have me reconnected to BT as I don't wish to be in a contract with BT and maybe demand some compensation. I will follow up on his advice and keep you all informed as to what happens.

Thanks Buzby, this all sounds rather depressing though. I have no desire to be in a contract with BT, I've always been happy with Talk Talk for their phone deal and I certainly don't want down time from the internet and to possibly lose my phone number. I just want to be reconnected to my BT line and then for Talk Talk to have to supply me broadband via my BT line until they can sort me with a migrate code so I can leave without having a 3 week cut off from the net. I just don't see why I should be inconvencienced in that way when I cancelled the order for their services several weeks before it was due to go live and only 48 hours after the initial phone call. I am awaiting to hear what Talk Talk will say about this on their forum, and am prepared to write to Trading Standards if necessary. You don't seem to hold out much hope of me being able to get them to pay for the cost of reconnecting what they unconnected but I will try anway. Downtime from the net, a forced contract for 12 months with BT and having to have a new home phone number are all unnaceptable to me and I'd want compensation for that inconvenience.

Thanks for replying again so soon! I have to be honest I'm still not exactly clear as to what your advising me to do however! I'm very much a layman when it comes to ISP's whereas clearly you have a deep knowledge of it and are using words I just don't understand! I don't know what customer facing engineers are or BT Openreach or using a network to supply you means just to name a few. So if you can keep it simple what would you do in my shoes? I want to go with Be internet, so how do I go about it? Do I just cancel Talk Talk, get cut off, pay to get my BT line reconnected and then wait the inevitable 3 weeks or so before I have broadband again. And if so do I incur whatever charges BT want myself? I believe they charge £125 to reconnect? Or can I make Talk Talk pay to get me reconnected to BT and use their service in the meantime. Irrespective of their customer salesteam being incompetent in explaining their services surely it is illegal to sign somebody up to something when they have cancelled, and had notification to confirm they have cancelled? I would think that just demonstrating I had cancelled the service less than 48 hours before ordering and have proof would mean that by law they must cover the expense of reconnecting my line back to BT and also to provide me with a service in the meantime. Clearly you don't seem to think this is possible but would you try and demand it of them anyway? I just don't understand what you're actually advising me to do?

Hi Buzby, thanks for the reply although I must admit I don't fully understand everything you are saying. What I want from Talk Talk is for them to reconnect me back to BT at no charge to myself and then allow me to migrate from them to an ISP of my choice. I have recorded dates, times and names of all phone calls with Talk Talk to basically cover myself in the event of them doing something like this. I accepted to go on the Pro package on the 29th of January. I telephone to cancel on the 31st of Jan only 48 hours later. I telephoned again to confirm it was cancelled on the 7th of February and it went live anyway on the 12th. I have the name of the sales person who told me that if I wasn't happy with the service I could be migrated back to my old Tiscali account which I assume they must have to have recorded by law so cannot I not force them to pay fro my reconnecting to BT seeing as I explicity telephoned to cancel the order well before my live date? (I also have the cancellation ref number) I don't understand how pleading 'incompetence' can absolve them from the responsibility of having to put right what they have done and get me reconnected back to a BT line without causing me any downtime on the internet. If it does result in me being offline for 3 weeks surely they must have to compensate me in some way, this seems completely unfair to me. I admit I don't know how the technical details work of unbundling, but as I was still with a BT lanline whilst with Tiscali who are now Talk Talk can they not put my line back to BT and then keep me online with Talk Talk whilst I migrate to another ISP? Why would I have to downtime? I'm sorry if I'm slow to understand this put can't see why they can't do this (they told me they can't). Ideally I'd like to get in touch with a regulator or something that could force them to pay my reconnection fees to get my line put back to BT and then maintain me on their Talk Talk Pro service with my BT line until I have migrated to somebody else. It must be physically possible for Talk Talk to do this and as I have confirmation proof that my order was cancelled well before it was due to go live they should be obligated under the law to carry out this request?

Hi, I hope somebody here will be able to advise me. For the past three years I had been a very happy and satisfied Tiscali customer. Then in December I was told by Talk Talk that they had bought Tiscali out and that they were wishing to transfer their customers over to their Talk Talk Pro line. I was not interested initially as changing ISP's in my experience always goes wrong somewhere but the salesamn was insistent that I benefit greatly from far faster speeds (24 mb vs 8 mb), a completely unrestricted service with no fair usage policy, speed caps or montly downloard restrictions and also substantial savings as my phone and broadband bills would be combined. He also assured me, and I made him confirm this and give me his name, that if I wasa not happy I could just transfer straight back to my existing Tiscali account again. It seemed a no risk, nothing to lose offer so I agreed. However, I then looked up for reader reviews and opinions on the Talk Talk Pro service and saw that many were less than satisfied. Download speeds had often decreased rather than increased, there was capping and bandwidth management in place for torrent and file sharing clients and most alarmingly they would unbundle me from my BT line meaning I would not be able to go with any other ISP. So learning this I immediatley cancelled the order, still more than two weeks to go before I was due to go live. A week later I received a letter from BT telling me my line was being unbundled so I telephone Talk Talk again to say I had cancelled my order and they said it was cancelled and to ignore the BT letter. However on the 12th Feb, despite twice confirming my order to Talk Talk had been cancelled I 'went live' on the new Talk Talk Pro package. I immediately telephoned and said I didn't want to be on this and could they transfer me back to my Tiscali account and they replied that although they were very sorry, and could see I had cancelled the order twice previously that they could not transfer me back because I was now on their Talk Talk LLU service, i.e. against my explicit wished they had unbundled me anyway leaving me effectively in limbo. I cannot migrate to another ISP, my download speeds have indeed DECREASED to around half of my old Tiscali service and despite repeated telephone calls Talk Talk insist there is nothing they can do other than allow me to leave with no penalty, although this will mean I will have to pay for having my line put back to BT and then will be without internet for several weeks until my line is reconnected and I can sign up with another ISP. I cannot explain in words how annoyed I am by this! Surely Talk Talk should reconnect my line to BT and then give me a MAC code so I can transfer to another provider, or else put me back on my old Tiscali account. If they cannot do this I feel I should be compensated for both the cost of having to get my line put back onto BT again, and also for the inevitable down time I will suffer probably of around three weeks without internet access. Can anybody advise me as to what I can do in this situation? To reiterate, I have been signed up to a Talk Talk Pro package despite twice cancelling the order, and have now been unbundled so I cannot transfer to another ISP provider.

I am having dealings with WJ Parking and CCS as well. I've had seven letters in total one threatening a 'home visit to secure payment'. The most recent one was unintentionally hilarious. It came with a white envelope but clear in the middle so before opening I could read in massive capital letters in a yellow banner 'NOTICE OF LEGAL PROCEEDINGS!' When I opened it underneath in small writing it had the disclaimer 'This is not a court document', I ****ed myself laughing at their ineptitude. Then followed a few paragraphs telling me this was my absolute, final, never again to be offered, last chance to save myself yada yada and that I needed to respond by the 20th March at 10 am to prevent court action FINALLY going ahead. Obviously today is the 20th, I have not paid, I have not contacted them so I guess I can expect another letter in a fortnight telling me my ABSOLUTE LAST CHANCE has been moved to the 18th of April at 8 am or something. Complete clowns.

Don't worry Penelope, I am being chased by a company called WJ Parking. Since the 'offense' in October I have had seven letters, each one a final warning before commencing immediate court action. They even wrote to me to tell me that they are now about to prepare documents and were obliged by the law to tell me so. In addition they have threatened a 'home visit' if I didn't respond within 72 hours, I've had two deadlines of 'pay by 12 noon on such and such a date to avoid court action' and the latest letter threatened to secure my property to secure the debt, which will annoy my landlord as I only rent! They are just total [problematic] and full of bluster and hot air. About the only thing they havn't threatened me with yet is excommunication from the Church and the promise that I won't go to heaven!

cpoint I can't offer you any advice I'm afraid but I wish you well in your fight against these bastards. I hope you get all your money back and these rogues get shut down.

Just a quick update, This morning I have received another letter this time from Charles Howard and Partners giving me 72 hours notice of a home visit. The letter reads ' We are now making arrangements for one of our collectors to visit you at home. The purpose of this visit is to: Secure payment from you Investigate your home situation prior to Court Action.' Then the usual, you can avoid our collector visiting by sending payment in full blah blah. Do I simply ignore this one, will they actually send someone over? In relation to the post above regarding WJ Parking being in administration, is what they are doing illegal? Can I call the police or better yet just phone Charles Howard and tell them to get ****ed?

haha that is indeed comforting, I see you also got the exact same letter from CCS as me with warning about cash being delivered before high noon like they are some band of cowboys holding me to ransom. Did you just ignore every single letter and not make contact with them once?

Cheers, so do I need to respond to them at all or just ignore the letter completely?