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Everything posted by lottee

  1. To be honest, they will probably just tell you that all flights are subject to schedule changes. If you had holiday insurance, there may be a cover included in that for delays, although there is normally a minimum time. I would complain to the holiday company though, even if you demand the extra money you spent. They have to acknowledge you within 28 days, then they have a further 28 days to 'sort' the probelm out (normally an apologetic leter), but if you are persistent, you may end up with a money off voucher for a future booking. p.s i am a travel agent, (for my sins!) you can take the letter into your travel agent (if that's where you booked) or send it off yourself, either way, they have the 28 day time limit, make sure you keep copies of your complaint letters.
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