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About Maui

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  1. This topic was closed on 03/06/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support their. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  2. I have claimed agains these sods once already, but in the last year I have got another £280 on there, can I go again? If so what is the best approach. Matt
  3. Thanks fopr your help. I havwe one more question. I am drafting my LBA right now and I know I have two more charges that willbe added to my accountin the coming weeks. I am not sure of the exact dates and amounts but would like to make them aware of these now, just in case they offer me full settlement at this point (unlikely I know). Here is my letter(below), where would it be good to add this point. I am guessing in the paragraph that mentions values. perhaps something like. "I am also aware of further pending charges that are to be applied to my account over the next 2 mon
  4. I have sent my prlem letter 2 weeks ago and have recieved this reply "Thanks for getting in touch with us. I m sorry you are unhappy about your account charges Like and business we do make charges for some of our extra services. When customers don’t have enough in their accounts to cover payment, this always means extra work – and it has to happen very quickly. We have to agree to make the payment by setting or increasing an overdraft, or tell customers we can’t agree it. We feel it’s fair to charge for this service. Of course it’s only fair too, that we’re completely open a
  5. I recieved this today via email. Thank you for the e-mail, which has been passed to us by the On-line Helpdesk. I am writing to tell you that we've received your complaint and I am sorry to hear that you're unhappy over the charges you have incurred on your Lloyds TSB account. You have my assurance that we will investigate the concerns you have raised with us - this may take a little time, but I would expect our enquiries to be complete within the coming 2 weeks. We will then be able to respond in full to your complaint and at that stage, I hope, resolve matters between us.
  6. Hi All I sent by email my letter on Sunday but have had no reposne as yet. I have also put it in the post, but I woud have atleast expected a response via email. did anyone get one? Or do they only deal in snail mail paper copies?
  7. Just like to start by saying thanks to the people running this site. I have just sent of my prelem letter after trawlling through my bank statements on Lloyds useful statement search tool. I am claming circa £1200. I will keep you all posted on how I do and will no doubt have questions I hope people will be able to answer along the way. thanks Matt
  8. I was defaulted by Allaince & Leicester about 2 years ago. In my haste when moving house I threw all the paper work away. How can I get my bank detalls from them and what differnce will it make that they defaulted me. Basically I have £400 overdraft, that I went over when dd's came out, then they kept charging me for 4 months for being overdrawn. I wasa bit silly and didint pay it back, then they defualted and closed my account. Please can someone advise.
  9. I have a lot of charges both for returned direct debits and charges (usually £20) for going over drawn. Can I claim back these £20 fees, aswell. Matt
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