Hi Two weeks ago the water board contacted me and told me there was a leak at my property and advised me to get a plumber to locate where the leak is coming from which i did, basically vermin had attacked my water pipes and caused several leaks in the kitchen and lounge dining area.contacted the halifax and an assessor came out two days later to assess the damage he done a report and said the property is uninhabitable so the halifax put me and my children in a hotel .on the same day the assessor came out, halifax sent another assessor from independent inspections to also assess the damage to my karndean flooring.he done a valuation whilst he was there and got me two estimates from two independant flooring companys and the cheapest quote was £3250 .thats just for the flooring not the building works and he assured me we would be recieving around £3200 just to replace the flooring. I got two independant quotes from builders and the cheapest quote was six thousand four hundred inc vat for the damage the water has caused to my property.The next morning the assessor phoned me and made me an offer of £3900 including the flooring to fix my property and i asked him how an earth he had come up with that figure ,i also needed to pay my £350 excess fee out of that as well.i phoned the halifax straight away and said i was disgusted by that figure they said he should'nt have even contacted me as they hadnt even recieved his report yet.They contacted waylett and co and asked what was going on they denied that he contacted me and said that halifax would contact me on monday with a settlement figure.Ten miniutes later he phoned me again increasing the offer by £400 i said no and phoned the halifax again, halifax told me they would contact waylett and co and tell them to stop calling me.i stayed in the hotel for the weekend and waited to hear from the halifax on monday morning. monday came and by 11am no word from the halifax i phoned them as i was due to vacate the hotel at midday.they extended my stay for a further night and said they would contact me the next day. halifax are now appointing another assessor to deal with my claim, as waylett and co have now said to halifax that this claim is now above their heads and they are not willing to deal with the claim anymore, halifax have said that a new assessor will contact me within 48 hours. thankfully they have extended my stay for a further seven days but i have have got no further on with my claim and my house is a building site.i have a 4 month old baby and a four year old little girl and i am at the end of my tether.please help!!!!