Hi, im posting to ask for any information or advice.
I previsously had a Tmobile contract, the phone was stolen, they were informed within hours of the incident. however as t-mobile did not sort the insurance through themselves as other companies do (o2 did it on another contract) we contacted the insurance company what turned out to be a day late for various reasons.
now upon cancelling the contract i incurred a charge, this i can understand as it is on contract, the bill came for the disconnection charge and outstanding balance and part was paid. i told tmobile that it would be p