I think I know the answer , but We booked our dog into boarding kennels for our holiday , starting Tuesday 16 Unfortunately about 2 weeks ago the dog picked up a parasite called giardia .this causes soft stools etc . The vet gave us the treatment and said the dog “should “ be ok in time for the boarding . A side effect of the treatment is that the dog has still has soft stools , similar the those when the parasite is present We messaged the kennel Friday , explaining the situation , also topping up the final payment , It appears the kennel did not receive the message , we spoke yesterday ( Monday ) They were unsure as to whether the dog should be accepted . over night they massaged us and cancelled the booking , we do have a plan “B” this involves our daughter moving back home for a week . Their T&Cs are quite tight , regarding cancelation by the client , But in this case they cancelled , have I got a hope of getting a refund , less , say , a admin charge , over £300 fees have been paid for 10 days boarding We do have "Pet Plan" Insurance Extract from T&Cs “You agree that if you do not arrive on the start date of your booking, you will be liable for the full payment per day. You agree that should you return from holiday early and decide to collect your dog before the end of your booking, you will not be entitled to any refund of payment. In the unlikely event of illness or other circumstances resulting in a reduced stay with us, the total booking fee is still due and you will not be entitled to a refund or part refund. You agree that if you cancel giving less than 14 days notice the total fee is due. You agree that if you cancel your booking you will lose your full deposit. If you bring less dogs than are booked, you are still responsible for the balance due. “

Over stay in the crematoria for as little as 14 seconds , and it will cost you £200 FOI request shows that in a 21 month period 20 “fines” ( their words not mine ) were imposed for late departure Read here https://www.dailymail.co.uk/debate/article-7202867/RICHARD-LITTLEJOHN-Fining-mourners-great-British-jobsworth-callous.html

Finally received refund cheque , case closed

Following the meeting with Head and Deputy , the school are taking the matter very seriously . In the first instance the parent was informed of the schools position , and agreed to delete any material on the device ,having been made aware of the invasion of privacy distress etc ,and also accepting that to make light of the matter was inappropriate , and to provide signed written confirmation that the deletion has been carried out , my daughter is also going to suggest the camera app on the device is disabled , as the child , due to its difficulties ,may not be aware of the problems that can be caused . The school via it’s HR department is also reviewing its safeguarding policy to include the protection of staff . I am glad the school has reacted in this way ,as normally the focus of protection is to vulnerable students .And due to the nature if the problems the students have , safeguarding is taken very seriously . Also the school has assured my daughter the matter is not yet fully resolved , so is not closed

I have no idea which sub forum this is best posted , I am sure the mods will move to it the correct place This is a delicate situation for which we need advice in the best way to proceed My daughter is a STA in a special needs school dealing with children and young adolescents with various learning and physical difficulties, A situation has arisen where a young pupil at the school who lives in a house , which due to the design of the area where she lives , overlooks the rear of her house and garden . My daughter found out , from a passing remark of a parent of the child , that the child had been using tablet device to make video recordings of her in the garden and through her bedroom window , although when dressing , she always closes the curtains , she did however go into the garden in her dressing gown on occasions . I am not sure at present what difficulties the child has , so this will have an impact on what action can be taken if any , safeguarding etc What is difficult to understand , is that the parent laughed the matter off , made no offer to delete recordings , or to ensure it does not haven again , and appears not to be taking this matter seriously . My daughter has had advice that due to the child being below the age of criminal responsibility, the Police are unable to take action . She is meeting the head of the school this morning to discuss the situation and the invasion of her privacy . So in the first instance we have to wait to see what the outcome of the meeting is The simple question is , how do we proceed . Do we have the right to ensure the recordings are deleted , and to see them deleted ? and possible further actions . I will update where I hear the out come of the meeting

At Last I have finally received the closing account from EE, it has taken over 6 months to be sorted out , the best part is we are nearly £400 in credit .This is due to be repaid in the next 3 weeks . With this failure , makes you wonder if these fringe companies are worth considering , as they seem to be falling like flies

I am still waiting , do you think a LBA to recover outstanding credit balance might prod them into action. I called in February and was told accounts would be settled early March, not a peep as yet

EEs own web site gives all the links above , and gives an assurance credits are secure and will be repaid in full BY OVO I assume, Do you think I should start nagging them ?

Update My daughter has been in an electronic black hole since Christmas due to a virus/Trojan, even though she had full protection , seems Yahoo suspended her email account , then sent unlock codes to the suspended account !! beggars belief . Due to this she has not received any replies from the courts or Ofcom Progress so far The court confirmed the correct address was in use , the address she has lived at all the time this has been going on , now an issue with The Post Office , as well as BT Or someone is telling porkies regarding any letters “sent “ We now have the information from Ofcom , it seems her complaint was lost , but now is found . Ofcom do not directly deal with complaints , so have referred us to the Communication Ombudsman service We now have a link to the service , and she is now creating an account to start the process of putting the clock back on the complaint , which hopefully will be upheld . If so ,I presume the next step will be to apply for a set side of the judgment , but I will await your advice Thanks so far

I am in a slightly different situation . My contract with EE finished in November 18 , so I , with the help of Meerkats and other sites found my best deal was with EDF , so transferred . Therefore I have been with my new supplier for about 2 months .and I will not need to be transferred to a holding company. Looking at my account on the hopeless EE web site ( been under construction for 2 years ) I appear to be in credit by about £250 for electricity and around £50/60 Debit for gas . It will be interesting if they try to send a bill for the debit , whilst hanging on to the credit ! think they may be unlucky in expecting me to pay I have the feeling this is going to be a long haul sorting it out .

I moved from Economy Energy just over a month ago , and was expecting a rebate of around £250, I know it is protected and secure , but how long should I expect to wait for my money to be refunded now they have ceased trading

Court has been trying to call her to give details of address on record , due to her being at work she keeps missing answering , she will eventually speak to the court as her work place closes Wednesday for Christmas break , the court previously advised her to call Lowell to put action on hold , this she did , withholding her number , so keeping them at bay , so breathing space and less stress . she has also sent an email ( from a seperate spam receiving account ) them telling them the same ,

Because my Daughter works in a special need school she has limited time to make phone calls , so was unable to contact the court today as the line was continually engaged so at present she has not got the precise address they have in file for her , they did however ask her to confirm her address when she made the enquiry , and it appeared to tie up with what was on file . Nevertheless , she will persist in calling the court to be sure the address was exactly correct

Sorry ,of course, I will get her to call court today ,and get that info ,brain fade

The court did not send a scan or PDF of the claim , just the claim , I have taken out ref numbers and amounts , this is what she received ++++++++++++++++++=+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Please see your case details below as requested. Claimant: LOWELL PORTFOLIO I LTD Claimant solicitor: LOWELL SOLICITORS LIMITED (7411) Telephone: 0113 3353339 Reference: XXXXXXXXXX Judgment amount:£XXX Particulars of claim: 1) THE DEFENDANT ENTERED INTO AN AGREEMENT WITH BT PLC UNDER ACCOUNT REFERENCE XXXXXXXXX ('THE AGREEMENT'). 2) THE DEFENDANT FAILED TO MAINTAIN THE REQUIRED PAYMENTS AND THE SERVICE WAS TERMINATED. 3) THE AGREEMENT WAS LATER ASSIGNED TO THE CLAIMANT ON 27/03/2017 AND NOTICE GIVEN TO THE DEFENDANT. 4) DESPITE REPEATED REQUESTS FOR PAYMENT, THE SUM OF £XXXXX REMAINS DUE AND OUTSTANDING. AND THE CLAIMANT CLAIMS A) THE SAID SUM OF £XXXXX B) INTEREST PURSUANT TO S69 COUNTY COURTS ACT 1984 AT THE RATE OF 8% PER ANNUM FROM THE DATE OF ASSIGNMENT TO THE DATE OF ISSUE, ACCRUING AT A DAILY RATE OF £0.048, BUT LIMITED TO ONE YEAR, BEING £17.67 C) COSTS +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ The facts of the claim are totally incorrect she/we cancelled the contract within the 14 day cooling off period , BT would not accept this hence OFCOM was involved and that is where it hit the buffers and remained I will repeat once again , NO COMMUNICATION WAS RECEIVED FROM ANY OF THE PARTIES INVOLVED untill the hand delivered letter Should have said , no communication was received after the deadlock letter mentioned earlier in thread

As you might understand i am concerned Lowell will turn up and strip her of what little possessions most of which we have bought for her , btw she is a single mother with a son with ADHD and is struggling to make ends meet

How do we keep lowell at bay whilst this process is ongoing ? Should she also ask for an application to have the judgment set aside ?

Too right I am confused , so Lowell would have bought the debt without knowing the back story ? If this is the case , will challenging the Lowell action be a problem ? Not knowing OFCOM rules , can BT circumvent the process by selling the alleged debt ?

Thanks for that , she will follow advice to the letter !!( well not a letter Although not a member of this forum , I have linked it to her , so she can follow , Donation in the post

Firstly , she has been at the same address all the time The latest communication was a deadlock letter from BT June 2016 ,following 3 letters and 5 telephone conversations referred to above , the deadlock letter which totally misrepresented the facts leading to deadlock , ignoring the simple maths , that it would be impossible to download the amount of data in the time scale , and rejecting the calculation of a “cooling off period” being from the start of service , insisting it was when the hub was delivered We rejected the deadlock letter and asked for it to be re written , properly representing the dispute .this was 10 June 2016 . Also we said we would escalate to a complaint against BT with OFCOM , which we did , My daughter periodically call OFCOM to enquire the progress of the complaint , and the answer was always the same , still under investigation . My daughter is adamant that she has since , not received ANY communication either BT as LBA , Courts , or Lowell until the above delivered by hand . Mondays task is to contact Northants Court so get the suggested details sent, and to ask to have the case reheard and check that they have the correct address and details , OFCOM to see if the investigation ever reached a conclusion , and finally to tell Lowell that she is going to ask for the case to be reheard so she can defend it , and call off the dogs

The Letter Lowell.pdf

Excuse my lack of computer knowledge , I know I have to creat a pdf of the redacted document , how ? She has been at the same address since this affair started

Not like the image suggested ,not able to scan until Sunday , the only info is claimant : Lowell Case Number xxxxx Warrant Number xxxxx All hand written Printed signature Mr xxxxxxxxx Baliff And email [email protected] Off shopping Calais tomorrow , so , will reply further Sunday Thanks for interest so far

The letter is headed HM Courts and tribunals Service Address Kent Warrant and Payment unit Canterbury County CT .Law Courts , Chaucer Rd Canterbury It goes on to name an amount , then Final Notice And suggesting she failed to pay an outstanding warrant Strange thing is some details , such as her name , warrant number, and Lowell Portfolio and the amount are hand written in , the rest is what looks like a pro forma printed letter with a £500 fee if they return to seize goods , some chance , she hardly has 2 pennies to rub together . I am right in thinking this is might not be an official letter ?

Time to resurrect this thread Today my Daughter had a visit from Lowell wanting almost £400 It seems BT have gone to the County CT and got a CCJ judgment for £175 plus Lowell costs . So far as we know , having periodically called OFCOM , the matter is still under review and in the hands of OFCOM . But It would appear sly BT have just gone ahead and got a judgment. What is curious , is that there has been absolutely no communication from either the County CT , BT or Lowell , the Lowell letter the first we knew of it . I have spoken to Lowell , but they will not speak to me , Data Protection !! so my daughter is emailing them an authorisation for me to speak on her behalf , they will only put the action on hold for a short while , as it is the weekend and we are unable to get things sorted