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About rise49

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  1. Thanks for the reply and details of the MD address. I am stuck in a 2 year contract with so not sure I will be able to get out of that unless we can come to some sort of agreement, I also need my phone number for work related issues. Last night they were threatening adding a no payment default on my credit file so not the most friendly of call staff to deal with. I will send an email to the MD and also a recorded letter to their complaints department. The sorry thing is I was willing to pay at £60 per month but was given a stern no. the guy was so rude I told him outright his terms and conditions were broken so they will only get my 12.50 per month charge until it is sorted. Regards My son you are right, I thought he had sorted his issues out since spending £800 on my credit card over a year ago, but this has opened my eyes he really has an issue with gambling and I am worrying when he gets to 18 he will be free to do as he wants to.. Luckily I found a charity who can help and I am making sure I take half his paper round per week just to show his actions have consequences. Also the no laptop, phone and tv off at 9pm is really annoying him, but he needs to learn to use these items correctly Thanks again for the reply. Any advice from others who may have been in similar positions will be a big help.
  2. Hi, Hopefully you can help or give advice on what to do regards talkmobile and their total lack of understanding regards the issue I have at the moment. I have chatted online to them and was told they had escalated the matter and I should expect a call with 48 hours. After 2 weeks of no reply I rang them, The gentleman on the phone was firm and I was not put onto his supervisor/manager to discuss the matter. They stated they do not offer an sort of payment plan and the sum needed paying straight away or the phone will be cut off, it has already been cut off for sending texts or ringing people, although texts phone calls are still coming through o my phone for the time being. Here is the issue I have. My 16 year old son has issues with gambling, He maxed my credit card 6 months back to the tune of £800, which I couldn’t claim back as I had left my card for him to have easy access to. I would have paid anyway as I feel I am my son’s dad so have a duty to pay off any debts as he is still a Minor and worried he may get done for fraud if I make a complaint??. After this I have blocked all sites on my router and made sure he has zero data on his pay monthly sim (I spoke to the lady when setting it up and she put a note on his record to allow 0 data on his 3G phone) My son rarely goes out and when he does he goes to his friend’s house who also has the same issues as my son regards betting and having spoken to their parents they also have full blockage on adult related sites, and his phone is very old so has no option to connect to the internet. My phone was coming up for an upgrade and I chose talkmobile as they had a Sony Aqua for £12.50 per month which I felt was a very good deal. However my son used my phone to access gambling sites via my 4g and paid for these gambiling sites via my phone, I hadn’t a clue you could do this so did some talking with talkmobile and it was with is a company called Boku who deal with gambling sites along with other sites which are much more legitimate. My main issue is he raked up £400 and the only reason I knew is when outgoing calls were blocked. I told the webchat team that when I signed up I had a £50 maximum limit (this is in their terms and conditions) so how could charges go all the way up to £400 and I not be informed of an issue on my account, I asked for a breakdown and all charges were to Boku. As I said at the start, it is my son that has caused these charges so it only feels right I pay for his errors, I have made sure my son has paid for his stupidity and had both his mobile phone and laptop removed indefinitely at least until this matter is resolved. I asked talktalk for a payment plan and they refused outright and demanded full payment, I will not be able to pay £400 in one go, so I checked all their terms and conditions and these two stood out the most which may help my case?? Their Age restricted content states that :- Your Talkmobile phone is automatically set to block access to all age restricted content. Age restricted content is anything that has been classified as 18+ by the British Board of Film Classification (BBFC), or any 18+ sites that might contain any of the following: • Adult humour • Pornography • Alcohol/tobacco • Gambling • Violence/hate/racism • Weapons • Cult/occult • Illegal drugs • Personals/dating • Chat/instant messaging We block this content in accordance with the OFCOM code of practise and UK and EU regulation in order to protect underage and vulnerable people from potentially harmful content. The content block means that you can protect anyone under the age of 18 from seeing any potential adult content. This could be useful if you have children who have Talkmobile phones, or if anyone underage has access to your phone. I checked the age restriction policy and pornographic sites were blocked but no gambling sites at all were blocked. Is this a breach of their terms and conditions?? They also have an allowance limit in their terms and conditions which state :- The allowance limit is designed to protect your account from someone using your phone fraudulently. Once you hit £50 of billed usage we'll restrict your services. This means you won't be able to use your phone but you'll be able to receive inbound calls and texts. To remove this restriction you need to make a payment to bring you below the £50 allowance limit. Then you can carry on using your phone as usual. Is this another breach of their terms and conditions?? as they allowed my account to go all the way up to £400 until they cut me allowing to make calls or send texts, thus making me aware and getting into contact with talkmobile, at no time did I receive any correspondence from talkmobile. As I stated at the beginning I feel I should pay for my sons issues with gambling as he is a minor and I have a duty or care (I am in contact with a charity who have said they will may with his issues) the issue is talkmobiles refusal to even get in a discussion regards a payment plan which has really annoyed me mainly due to ineptitude on their part and my fault for leaving my phone lying around so my son had easy access to it. but with the age restriction block on I felt it would be fine. I know this is long winded but I have no clue of the law and was wondering if it was worth writing to their complaints department to hopefully resolve the matter and sort a payment plan out?? Also is there a template letter at all that covers things like this? Thanks for your help and if you have read all of this you will need a cup of tea lol. Thanks in advance for any advice. Kirk
  3. Nice one Jonni2bad, I will give them a ring and see what they say, I have been told by Consumer Direct that there is nothing that can be done and it is within the laws Only option left is to send a formal letter and see if I can get them to change there mind with using the unfair card. I'm not holding my breath though.... Oh well always next year to pay £820 quid for the tickets again
  4. Thanks for your reply, it's much appreciated. Forest always seem to mock us supporters, They are woeful at customer care it just seems they don't give a damn, The annoying thing is they know we can't just go and support another team, So us fans just have to accept it.... I paid for the tickets with cash unfortunately, so not much I can do at the minute. If I had paid by card I am sure I would have been able to claim back off that? Do you really think there is a chance then? and what is the best way to move forward on this? I was just going to take them to the county court and hopefully make them see sense but I really don't know how the legals systems work or whether it would be worth it? £50 at christmas is a bill I can do without really. They have said that they really can't do this as it would be too time consuming checking each ticket, Although the stand I am in TE lower there are only 1250 season tickets to check, hardly a mammoth task. Your right about Calderdud Cheers mate, I fully agree that Stolen tickets will get sold, The thing that is annoying me is that the tickets have not been used at all since I have lost them, Forest head security has confirmed this so surely they must realise that the likely hood of them being used now is slim. I even said that I would pay full price for my season tickets again and at the end of the season it came to that my old season tickets were not used I would then get a refund of my money, That I thought was fair but they refused outright. They really don't want to help at all. We indeed must have sinned in a previous life to end up supporting the Reds. So so painful to watch sometimes, I must have been into dominatrix in a past life :grin: It is true though our system is so old and tired now. I went to Elland road last season and there system is a barcode style type. Much better and more secure than ours... I am looking into the legality of it, hopefully there is something I can do because paying £60 quid for every match which I have already got tickets for is putting pressure on my finances. It's good to see Forest fans are on this board, And I though we were a dying breed:-D
  5. Forgot to add this is the reply that I recieved off Forest, The second page really is quite sad to read, And so far off the mark it's laughable. Dear Mr Morris The Board of Directors have asked me to reply to your letter concerning your request for duplicate season tickets. Whilst we sympathise with your situation,we outline our lost or stolen season ticket policy at the beginning of every season. Our policy states that it is the responsibility of all season ticket holders to ensure that they have sufficient insurance to cover the loss or theft of their season ticket books, as the club will not issue replacements without the payment of the full face value, pro-rata to the number of League matches still to be played in a season. A copy of our season ticket literature can be forwarded to you should you require it for reference or alternatively this policy is clearly displaced on the official club website. We do also state our policy in the conditions of issue located inside the front cover of the season ticket book. Unfortunately, Nottingham Forest and other football clubs have found fraudulent duplicate claims in previously years that have enforced us to use a policy such as this. There are other clubs that have a no duplicate policy on season and matchday tickets. Some clubs will offer duplicate tickets, particularly those clubs that use access control systems. These are the clubs that give supporters credit card style season tickets that can simply be deactivated if lost. Individual clubs will have their own ticketing policies and ours has now been in place for a number of years. We have made every effort to assist you with complimentary reprinted tickets for the fixtures against Ipswich Town and Cardiff City, giving you time to check if the tickets were just temporarily misplaced and for our security department to use their best endeavours to check if your tickets were being used by someone else. Our security department will continue to make every effort to reclaim your season ticket books should anybody attempt to use them at The City Ground. At the previous two matches we have been unsuccessful, however, our Safety Officer has assured me that we will continue to try to retrieve your tickets if they are used in the future. (PAGE 2) The Board have also asked that i inform you that we have recieved and declined requests for duplicates from other supportors. We must treat all our supportors in the same and fair manner. Yours sincerly Tim Bradd Ticket Office Manager Nottingham Forest FC
  6. Hi, Great site you have got here so hopefully you may be able to help me? Before I begin please don't laugh when I tell you my team. I purchased 4 season tickets for Nottingham Forest for me, my brother and two under 12s at a cost of £820. I either lost these tickets or they were stolen, and Forest refuse to replace them. Is there anything that can be done? I understand I am to blame for losing them but should they have steps in place to help with problems like this? I have been in contact with the club and they have confirmed that my season tickets have not been used for the last 5 matches.... Surely if I paid for these seats and they haven't been used I am entitled to a reimburesment for these? There terms and conditions state that :- We Will only issue you a replacement season ticket book once payment has been received to the value of the remaining number of matches still to be played in the season at the time our ticket office is notified. We strongly advise all season ticket holders to ensure either there household insurance or an alternative policy covers this eventuality. It sounds like it is set in stone with there rules, but just want to bee 100% sure there is nothing I can do before I wave goodbye to £820. Thanks for any advice you can give,
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