ErikaPNP
She's already done that and was told that it had to be repaid, before the next billing period starts in April. Is she within her rights to cancel the direct debit to prevent the payment being taken while they sort out a payment plan with the council tax department.
She has two young children. If it was just her and her husband they would move in with us to save money, but my grandson is at a special school and so cannot reasonably leave the area.