Ok... latest news... I managed to catch the rink manager last night between periods during the hockey match. He took my mobile number and gave me his. He said he was having a conference call in the morning (today) with Head Office and the managers of other branches and would confront the company owner publically. I think he's not happy about being made to look like an idiot by the company's head office. He promised to ring in the afternoon to let me know what had happened and if necessary give me the name and address to send the letters to. I got a text a couple of hours ago apologising that the conference call had been postponed until later this afternoon, so I'm currently just twiddling my thumbs and waiting for news. Seem to do a lot of that lately...

Hi there DLA is not means tested and the only requirement for it is that you have a health condition that is severe and permanently disabling. It cannot be stopped because you didn't attend a work focused interview. Incapacity Benefit or Income Support however, can! Having been called to these interviews myself, I have found it usually easier to quietly go to the interview. The Interviewer then takes one look at my file and asks what I'm doing there... Interview over, nothing to worry about. The Work focus interview is not a precursor to forcing you into work (although it may seem like it, as I understand it) it's to find out if there is anything the Job Centre can do to help you when/if you apply to work. I advise you to attend the interview if you can and tell them the truth until the Interviewer works out that it's pointless you being there. Hope you get on alright. Good luck.

Hi Conniff Thank you very much for your helpful comments. I'm afraid this company is notorious for being stingy. They really are a modern day scrooge - all profit and no investment. I'm not sure if I can name names here. They won't even pay to properly maintain their icepad and resurfacing equipment. I didn't expect this to be straight forward, but I had hoped.... Thanks again. I will be back at the rink on Sunday and will report back on the success of my address hunting mission.

Hi all Yes, I did everything the way I was supposed to, clicked on all the activation links etc. I think it may just have been my browser playing silly. Everything seems to be fine now, thank you.

I will get the local manager to give me the name and address of the area or corporate manager that he has spoken to and send a recorded letter asap. I already gave a verbal warning I would go to court to get this money back, for all the good it did! It's time to prove I'm serious. After seven months no one can say that I have not been patient. What is a letter of action? Who does it go to and what should it include? Many thanks.

Sod'em... I did sign in, but when I tried to reply it kept telling me I was not signed in and prompting me to do so again.... and again.... and.... You get the idea, it went into loop advising me to register, sign in or wait for my account to be authorised???

Thanks for your welcomes. I have posted a thread regarding the current problem. Basically I am trying to get reimbursement for the repairs to my car which became necessary after it fell into a pothole in an unmaintained private car park. The company just won't answer me. Speaking of that other thread, I've just tried to reply to it to ask another question and I can't. It keeps telling me I'm not logged in???

Dear all On 9th March, my car fell into a pothole in a very poorly maintained car park belonging to a national chain of ice rinks. There was an enormous bang as the front suspension spring snapped. We spoke to the rink manager immediately who asked for a written statement, name address and phone number and came out to inspect the damage. I am a wheelchair user and can't be without the car so, rather than wait for the rink's Head Office to get quotes, the manager agreed to us having the car repaired at our mechanic of choice. In the meantime he promised to contact the area manager and arrange for the repair costs to be reimbursed as soon as we provided a copy of the invoice. The car was repaired on 13th March and while it was on the ramp, the mechanic photographed the damage in situ. We also have the broken spring. The invoice and photographs were delivered to the rink manager seven days after the original incident. In the meantime the HSE had taken the rink to task over the state of its' car parking and various other issues. The car park was covered in a layer of gravel (making it worse) and a sign erected warning of speed bumps, asking patrons to remain under 10mph. We were not doing more than 3mph when we fell into the pothole. Despite repeated promises from the local manager, we have yet to recieve a penny or even a letter from the head office to acknowledge our complaint. It cost £115 to get the car repaired because their car park was poorly maintained and I want my money back! What can I do? What should I do?

Hi there; I've been lurking for a few days and finally decided to sign up and hope you wonderful guys can help me out. Thanks!