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*STARBRITE*

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  1. Hi everyone:D Just wondered if anyone could tell me weather Natwest have to give you notice that they are taking charges out of your account? I had a couple of things go unpaid and Natwest took the charges out of my account the same day.Can they do that? Thanks
  2. Thanks for the advice rory.Unfortunately not had any look so I'm now going to write an official complaint and see if that gets me any where.The women I spoke to at Natwest,you would of thought it was her personel money not the banks!They are so unhelpful!
  3. Hi everyone this is my first post so hope I'm doing it right? I really need some advice about a situation I've got with natwest! A couple of weeks ago BT took a dd out of my bank account for £75.65.They shouldn't of done this as I had cancelled my dd's with them two weeks earlier .There wasn't enough money in the account so it was returned to them unpaid.So on the same day Natwest took £76 of charges(BT tried to take the money in two amounts so NW charged me twice)out of my account for unpaid items,making me go overdrawn.BT told me to go to Natwest make an indemnity claim against BT and the charges would be refunded to me,so this is what I did.One week later £75 had been put in my account saying it was a BT refund so I thought great its all sorted.Then three days later I went to my bank account and it was overdrawn again by £75 and stated that it was a returned entry of the £75 that had been refunded three days previous. I tried speaking to BT and Natwest but they are just giving me the run around and getting me in a tangle! Also I always thought that when a bank puts charges on your account they had to tell you and give you notice.Am I wrong about that? Any advice would be greatly appreciated as I am a single parent I've just lost my job and really can't afford to lose £75.Thanks
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