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Everything posted by jacktheband

  1. I used to work in customer services for EE many years ago. If I dealt with a complaint with the same outlines as described here, I would most likely refuse a replacement on the grounds that the phone was likely damaged rather than faulty. Obviously, I would try and take into account all the variables in the situation, but the most likely cause in the situation such as this is that it was an accidental damage (even if the user wasn't aware exactly how they damaged it). That said, if someone had subsequently got an independent report advising that it was indeed a fault with the phon
  2. They should have a sign displayed if they have a returns policy which gives you options over and above your statutory rights. But the absence of such a sign is fine as they are not offering you any additional options.
  3. In a nutshell: yes, they can refuse a refund. You have no right to demand a refund. If the goods were as advertised and not faulty and the only reason you want to take them back is that you've changed your mind then I'm sorry but you don't have any rights to demand this. You can only return store-bought non-faulty goods for an exchange or refund if the retailer has a returns policy. It's worth noting that shops aren't required by law to have a returns policy, but if they do have one they must stick to it.
  4. Need a bit more clarity on the point about them not providing the service you paid for. Did the dongle pick up signal but failed to allow access to the Internet? Or did it fail to even pick up any signal? Did you try it in another location, ie outside or a few miles away? Just trying to a certain where the fault was, i.e. Hardware, network, or attempting to use it in a location of no coverage.
  5. Log a case with IBAS. They are the gambling industry ADR scheme. I believe Betfred are signed up to them. I have used IBAS in the past with a dispute with Betfair. Took a month or two but it worked and I got the outcome I was after.
  6. I bought a Hotpoint fridge brand new 2.5 years ago (can't remember the retailer offhand - i plan to dig this info out in a bit). It's worked well for the past 2.5 years, happy with it. However, today my missus was sweeping the floor and tried to sweep a little bit under the fridge. As she knocked the underside of the fridge door with her brush quite a lot of paint fell off revealing some bad rusting underneath. The fridge continues to operate, but obviously there is some rust concerns with the door that will no doubt get worse. As an initial standpoint, is it worth pursuing with th
  7. IMO you are correct and DWP are wrong. 12.2 days / 5 days in a week = 2.44 weeks of leave to be paid for. £20232 / 52 weeks in a year = £389.08 per week (weekly pay) There payment (before tax and NI) for remaining holiday should be 2.44 x £389.08 = £949.36
  8. The right to be forgotten is not absolute, and usually there is a reason why they cannot just delete any data they hold about you. That said, if they are using consent as the lawful basis to send you texts and emails then you absolutely have the right to withdraw that consent and they should cease sending you these emails/texts .
  9. Hi guys. Have just read all of the exchanges in this thread. It is certainly an interesting debate! As for my situation, it is a little bit of an anticlimax! We took the car to a garage we know to get the cambelt done as i believe they should be done every 60 000 miles, and our car is 80 000 and i have no service history so don't know if it's ever been done. No point in risking things. We asked them to look at the washer at the same time. Turns out it was a dodgy connection which they easily fixed for free. Job done. However, reading these replies has been of great value to me in try
  10. Ok, thanks for the reply. I will pay to get the windscreen washers sorted if i don't have any leg to stand on. Thanks for all your helps.
  11. The car is 8 years old. They have replied to my last email confirming that they would not repair it free of charge. As for the law, can someone help me understand things? If am wrong then i have no problems in holding my hands up and getting off my high horse! I was under the impression that if a fault develops within the first 6 months since purchase (which includes buying a used car from a dealer) then the fault would have been deemed present at the point of purchase and it is up to the seller to prove otherwise. The washer motor worked when i bought the car but now does not work.
  12. I bought a Nissan Qashqui from a local independent dealer in June this year for just over £5k. The turbo went faulty within 30 days, after an initial appearance of indifference from the dealer they did indeed repair it and all was good. However, we now have an issue with the windscreen washers (both front and back) in that they just don't work. I can hear no noise when trying to use them which leads me to think this it is the washer motor (i have checked the fuse and it is not that). The washers did work upon when we first got it, but over the past few weeks they have stopped working. I c
  13. Hi all, sorry i didn't update this thread with the outcome. The dealer accepted the fault and completely repaired the issue promptly. Despite their initial 'hurrumpf' they did sort it out quickly. On to a new issue with the windscreen washers which they do not seem to want to repair. But i will start a new thread for that one.
  14. I bought a used car from a local independent dealership on 11th June this year for £5200 (Nissan Qashqai). It's been a good car since i bought it up until 2 days ago when the CD player stopped playing CDs (it's a 6 CD changer) and then yesterday when the car went into 'limp' mode when driving home. I called the AA who diagnosed a fault with the turbo and towed me to the car dealership. As it was late on a Sunday evening i left the car outside the dealership and returned there this morning at 8.30am to hand over the keys, explain the situation and ask for a repair. The reason i am pos
  15. My suggestion is to raise the request with them first for repair/replacement/refund. Only when they ask you to prove that the fault is an inherent manufacturing fault that you then get an engineers report. I suggest this as I had a similar situation with Co-op recently for a faulty TV. I escalated the situation with them as they were trying to fob me off with the manufacturer. I was fully expecting to be asked to prove the situation as the TV was old than 6 months. However, they decided to simply cave and refund the fill price of the TV (despite it being 18 months old). So worth raising
  16. In mid July i sent a parcel via Parcel2Go. Have used them before and had no probs. This time i was sending a child's fancy dress costume back to a company as we had bought it but it hadn't fit, so it was a simple return. The item cost £30 (which we would be getting a refund for once returned). The courier fees were £4.02 (i did not chose to pay for the extra compensation cover - as i refuse to pay compensation to cover myself against the company not doing what i am paying them for). It was using My Hermes (via Parcels2Go). A week later we were contacted by Parcels2Go to say that the packa
  17. If any admins want to change the thread title to show that it is resolved then that would be grand. Cheers.
  18. Well, well, well. Today has got off to a good start. Following my email to co-op on Friday in which i asked for a copy of their full complaints procedure, which ADR they were signed up to and making it clear that i will not be accepting their response of 'we will not do anything', i have had a reply from them this morning offering me a cheque to cover the repair costs of the TV. Well, i say the repair costs, but the cheque will be for £210 which is basically a full refund of the TV. Obviously, i immediately agreed to their proposed resolution! This is a little bit more proof that the
  19. Thanks for the replies. So, looks like doing a section 75 with Barclaycard is the way to go. One question, i have yet to approach a TV repair company for an independent engineers report to support that the issue was inherent since the point of sale. I was waiting for co-op to ask me for this (or was hoping they would accept the issue without demanding that i do this). Should i be getting this individual engineers report prior to submitting an s75? In the meantime, i have emailed co-op back stating that i reject their response and to provide me with their full complaints procedure and
  20. Hi all. Hoping for some advise on next steps with a faulty TV that is 1 and a half years old. I want Co-op to repair it free of charge under the SOGA but they're not having any of it. I'll lay out the timeline as follows. Toshiba TV was bought by mother in law from a Co-op store in person in Oct 2014. She paid £208 for it (reduced by by about £50 as she had just finished working for a different Co-op store and had a discount card). She paid using her Barclaycard. In approx Jan this year it went faulty. Won't switch on. The power button on it alternates bet
  21. Posting on behalf of my dad whose fiancé has made the trip over to the UK to stay with him. She's got a mobile phone contract in the Philippines with 2 years left to run I believe. My dad has asked me what advice I have in regards to this debt/contract. I.e. Should she continue paying the monthly bills? Or stop paying? What would be the impact on her credit file? Etc. does anyone have any thoughts on this?
  22. http://m.plymouthherald.co.uk/Plymouth-man-says-regrets-dishing-parking-tickets/story-27948199-detail/story.html Plymouth Herald have since spoken to him. He claims he didn't realise it was a [problem]. You're not fooling anyone, fella!
  23. New hard drives aren't too expensive. Worst case scenario is they return the computer to you without the hard drive. You'd have to stump up the cost of a hard drive, but that'll be better than losing the whole computer.
  24. I've just reread the initial post and I can't see where any dpa breach has been. What has manager said to childminder (or vice versa) which has been providing details of the employee/customer?
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