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About otbclear

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  1. Thx Bazza, this has helped as it will make us a bit more confident about some questions we need to raise with the company or solicitor concerned
  2. Stu, thank you for these links we'll have a good look at them
  3. Hi Dx, thanks for your reply, we just got the call tonight, my husband is phoning them tomorrow
  4. Recently we went to see a solicitor regards a division of sale, We paid the company 1,300 to raise the action. The solicitor who is dealing with the case has just phoned to inform us that the case has been delayed and he's also leaving the company. he then informed us he can still deal with this (self employed We expect) as this is a common occurrence and has asked if we call him directly on his current mobile number.. We're a bit apprehensive and suspicious about this. Should we be?? Thanks in advance
  5. Hi Slick, had a look at the DD on our bank statement it's a serial number we don't know which DD is who's.. both numbers same and come same day! I went into XfL today, it turns out the online form I filled out with the W-number belongs to MH and not MS! surely they must have realised my mistake with MS name and d.o.b.? not corresponding therefore they are trying to cancel MH. I'm stressed to the Max with it all! I said to X4L manager I can cancel our DD then ?? he was insistent I used the wrong w number which they go by not the name.. and said I can't cancel that's where customers go wrong.. what do I do from here? otb
  6. Hi Slick, will check this out our with our bank in the morning. I have looked at our dd online tonight but they're both £ 9.99 and come out same day:| 21 rst of the month normally. but both seperate:???: I cancelled MS online on the 11th August have printed off proof of this and also proof of the "sorry to see you leave" email they sent. a payment was taken for his on the 2nd Sep.. his I can cancel no problem I can do this through our line banking. cheers again otb
  7. Also because myself and MH dd comes out the same day I'm worried I cancel his mandate instead of mine.. regards otb
  8. Sorry Slick not 100 % sure how to do the quotes.. apologies if this doesn't make sense
  9. Thank you for the reply Slick and help much appreciated I'm needing a bit of help with regards to Xcercise4less/Harlands. My Husband opened a contract for himself ,me and our 17 year old son. 1.May 2015 2.yearly contract for us both.. and rolling contract for our son and he's still at school. 3. I cancelled mine 27July 16. giving them 30 days notice online form as was advised with their manager. a payment came out 9.99 on 21 Aug 16. therefore my contract should be finished. On the form your advised not to cancel the DD which we haven't done at the moment it remains active. I cancelled ours sons one and they said they couldn't find the cancellation form for that. They took a payment for his on the 2nd Aug. £14.99 After emailing the manager he said we would need to cancel again, so did this on 11th Aug . I received confirmation this time and have kept both confirmations. A payment came out on the 2nd Sept therefore I consider this cancelled. again DD remains active. now the bombshell that hit us yesterday was that they have defaulted the 2 accounts and we will be receiving a letter from Harlands this week with admin charges.. I'm dumbfounded to the reason they can do this? especially no missed payments and active DD still running! I've fully done everything required by X4L! I went into the gym today with My husband and demanded to speak to someone in charge and the Person although not management was really helpful but couldn't explain the default scenario he just says it happens! I explained this has caused a lot of stress and anxiety and frustration. I gave him copies of all the emails ect.. he said he would deal with it all tomorrow through customer support. my question - what do I do from here? just sit and wait ? how can they possibly add an admin charge? he told us when Harlands letter comes in rip it up .. any help much appreciated Guys kind regards otb
  10. I will totally ignore them dx just hope the phone calls don't start I wouldn't entertain them anyway
  11. Thank you everyone for your replies . Much appreciated, I will look the form as you suggest dx ty . Can I still pay HMRC I would rather pay them back the overpayment than any DCA
  12. Thanks Bazooka I'm a bit apprehensive I certainly don't want them trashing my file! I checked experian there is nothing unusual on there that I can see.
  13. Hi, I recieved a letter this morning from the above dca, it is with regards to HMRC "saying that this had been passed to themselves the amount owing just under £600.. It was for working tax credits I last paid 100 to this debt around 2011 directly. But nothing since because of circumstances.I have just about sorted my credit file out and this letter has come out the blue, I am tempted to call and offer to pay as I'm afraid of getting a ccj or them phoning my workplace ect, Anyone help with this one much appreciated ...
  14. Hi Brig - update not sent Sar Yet.. although I have contacted my bank and they gave me a verbal account of each payment to Vanquis when and amount was paid. last payment was the middle of Oct 2009 .. I'm assuming Experian have made a mistake as on my credit report as mentioned earlier vanquish settled the account on the 5/6/2009 and sold to Arrow.. I haven't had anymore letters since I got offered the 50% discount.. do you think I should still Sar them?? Lucy x
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