Hi I'm looking for some advice over a somewhat complicated issue.
My daughter attended a local gymnastics academy and I bought her a club leotard which was needed for a display,
she wore the item approximately 6 times for an hour at a time when I noticed stitching on the shoulder seam was faulty,
I returned the item to the academy 7 weeks ago and was told at the time that they had issues with other leotards
and it was being dealt with by the manufacturer.
Since that time my daughter has decided to leave the academy to concentrate on her other sports
I contacted the academy today and asked that the leotard was either replaced or a refund issued as the item was faulty and
was told that the manufacturer had looked at the item and had decided that we had purposely damaged it
and would repair it at the earliest opportunity but the lady who does this is away,
when I questioned if the lady had been away for 7 weeks the academy said that it was the academy's fault
as they have missed collection by the manufacturer several times.
When I asked about the fact that i was told they had problems with other leotards I was told that those issues were with the cuffs and not the shoulders.
I have asked that the leotard is returned without repair so that I can get an independent evaluation
as we have not purposely damaged the item why would we?
At the time the leotard was only 6 weeks old and my daughter was still part of the academy.
The lady who runs the academy has not mentioned anything to me about the item until I contacted her this evening.
I feel I have given sufficient time for the problem to be rectified but the academy has told me that I only had 14 days to report a problem .
what I really need is advice
do I have to accept a repair on the leotard on their say so that I have purposely damaged the item
or am I within my rights to ask for a refund.
They have point blank refused to give me the item back in the faulty/damaged state that I returned it.
I really feel that they have painted me as a liar.
Sorry if this is a bit long winded and apologies if I have posted in the wrong section
but any help or advice you could give me would be highly appreciated