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Dammam

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  1. This topic was closed on 11 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  2. This topic was closed on 2019-03-08. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  3. This topic was closed on 03/07/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  4. This topic was closed on 03/07/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  5. This topic was closed on 03/07/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  6. This topic was closed on 03/05/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support their. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  7. This topic was closed on 03/05/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support their. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  8. This topic was closed on 03/05/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support their. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  9. Dammam

    What next?

    This topic was closed on 03/05/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support their. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  10. This topic was closed on 03/05/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support their. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  11. This topic was closed on 03/05/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support their. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  12. This topic was closed on 03/05/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support their. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  13. This topic was closed on 03/05/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support their. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  14. Thanks for the replies guys. Rich44, whether you're right or wrong is really irrelevant to the question I asked. Whilst in Comet tonight , I read one of the boxes and nowhere on this does it say that a PC is necessary or even recommended. I know all about reset switches etc as I use TomTom on my Acer N35 ppc. Actually, the only time I've ever had a problem which required a reset was when I tried to download some 3rd party voices for a laugh. The unit itself has been faultless in operation, unlike the majority of PC's I use. How resetting the system would make corrupted software work defeats me though. As you say, "I agree they are supposed to be used out of the box but if it goes wrong without one you are screwed" He has one, it's not working correctly out of the box and he is screwed, therefore do you suggest I just tell him to get with the digital age and get an internet account so that he can use his Satnav? I've come on here for CONSUMER advice, not technical advice - I run another forum where I can get that. I can sort the problem for him - I've downloaded a dodgy version of TomTom (and deleted) to see if it works and it does. The fact is, why should I? And what about others who have the same problem and is computer illiterate? Anyway, you'll be pleased to know that Comet steadfastly REFUSED to refund the unit - as it was over 28 days from purchase (39 days - or 37 as it was first taken back on Saturday). No amount of quoting the sale of goods act, which I had printed, would budge them from the fact that although the item was bought from them, they couldn't sanction a refund until the unit had been sent back to TomTom for verification that it wasn't working (even though they had already seen it crash in action). They had no stock so wouldn't exchange and wouldn't order one in for that purpose. In short, they were as unhelpful as they were on the last occasion I shopped there and asked for advice (they left me waiting for half an hour and 'forgot' to come back to me). Of course, waiting for Tomtom to investigate would mean that he can't use the damned thing for the trip it was bought for on Wednesday. Anyone have any CONSUMER advice, or is he stuck with a return to vendor and wait?
  15. Yes, I said Sim instead of SD - was rushing to get an answer as he travels on Wednesday. To be honest, I don't see why he should have to go to the trouble of changing files on the net - not least because he doesn't have internet access. As I said, he's a pensioner and whilst this alone does not preclude people from using PCs etc, the percentage of people using this 'new' technology is significantly lower. The staff at Comet made no mention of a degree of PC knowledge being either neccessary or desireable in owning this beast, and it was sold as a simple to use solution. I disagree that such a unit should be as temperamental as a pc, as the operating system is surely embedded and set up to use the provided software - not like a pc where you have countless hardware and software possibilities and potential conflicts. It's so easy for retailers to hide behind software issues to hide from their responsibilities, and that is the problem I'm trying to address here - the software faults I can sort out for him if required, but when he has paid £240 for something that doesn't work as advertised you have to ask the question why does HE have to go to the trouble of trying to sort it? If a washing machine started switching off mid-wash, you wouldn't expect the retailer to say "ah well, it's probably the programming, ring this number and ask them to sort it out for you" or "check out the internet and re-flash the Bios". Why should this be any different? My main concerns are:- Does the disposal of the packaging make any difference to your consumer rights? The item was paid for on 10th August, but the fault (and fault it is, whichever way you look at it) only revealed itself last week. Is he entitled to a refund?
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