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About pamziaw

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  1. Hey Slick. Zinc called me and I picked up as i didn't recognise the number. When they asked to speak with me I told them I'm prepared to communicate only it writing and they said OK and hung up. They have however emailed me a link to a letter they have sent. This link includes requests for details I have to enter before I can see the letter. Based on this potentially being used against me under the guise of 'we informed you' I haven't put any details in to get this letter from them so while they said they have contacted me, I don't know what this letter says. This sounds shady from a legal per
  2. Morning Slick. Update on situation. Sent letter, no response. Have been ignoring CRS as advised. This morning letter from Zinc saying they have been instructed to assist with resolution of account. If they call should I attempt to explain or just ignore them also? I'm guessing its too much to hope that they would see reason even if CRS are at fault there. Pam
  3. Update from today: Letter from CRS. They are passing my debt to Zinc Group Ltd in 10 days if I do not contact them to resolve this matter. No response yet from GymEtc Regarding my complaint letter
  4. Only just got around to writing the letter today. Will put it in the post today/tomorrow and advise if/when I hear back. CRS are now texting me and I think they have called a couple of times but I have not answered. Am I right in thinking that I should only deal with them in writing now? I have not had another email since they threatened court but I have had texts. Slick, for the letter I copied and pasted what you wrote and included the original letter. Thanks Just went and posted it. Will update when something happens next.
  5. Hi Slick I missed your last reply. I will do this now. I have just received another letter by email today threatening to take me to county court. How should I proceed? I’m almost tempted to say bring it. I don’t see how they can win given this whole thing started with their mistake. Could I make a freedom of information request and get their notes on their conversations with me? Pam
  6. Ok I suspect I will never hear from the gym again
  7. Hey Slick Today I got the letter from CRS demanding £490.09. I see what you mean about them being one in the same. Even the letter looks the same. I've received no response from the gym at all. They do have an old address for me on file but I gave my new one on the complaint letter. I have the proof they received it. Should I just continue to ignore and do nothing? The Gym don't seem bothered about this. I'm not bothered about going back, I've had enough of them and Harlands. Pam Edit: I just noticed they have my most recent address on file which wa
  8. Hi Everyone. Update on the situation. I posted the letter on 21st. I have the confirmation it arrived to them on the 24th (Which i have a receipt for and I've saved the page on the post office website showing it and the signature). I've heard nothing further from them or Harlands since though I suspect I won't hear from Harlands until their deadline expires which i believe is 3rd October at which point they stated the account would be sent to debt collections. What should my next move be if I get no response from the Gym?
  9. Letter in the post signed for and I’ve got the receipt
  10. Thanks for the comments. Been at work all today so haven't had a chance to reply. I shall take your advice and use your letter slick as I defer to your experience in this matter. Will get it printed and posted tomorrow.
  11. Ok, first draft below. Let me know what you think: Dear GymEtc Accounts relating to this issue XXXX - Live XXXX - Duplicate I write to you to raise a complaint at the highest level regarding the treatment I have received from yourselves and your agent, Harlands. I joined your Gym around may/June 2018 and after joining I became aware than an error had occurred during the sign up process and my account had been duplicated. I was then double charged for 2 months by Harlands, 2 sets of direct debit payments were taken from my account each month, one in 1st J
  12. Hi slick123, thanks for the response and thanks guys for your help with this. I called the bank last night who gave me £100 compensation for the issue. They opened a complaint and accepted liability as a banking error. They will be sending me a copy of the complaint in a couple days. Regarding the gym and harlands. I do still owe the gym a payment of £23.99 which I’m totally fine with making to bring up to date but I do agree that 3 months free membership does seem like a nice idea. I’ll write the gym a letter tonight. In the mean time I’m concerned Harlands might just send the account t
  13. Ok, i'll do the bank. Tell me of this 'slick123' letter? Then I just ignore anyone they send? They cant come to the house can they?
  14. I have some time to sort things this afternoon so in summary: - Complaint to the bank - Complaint to GymEtc - Don't contact Harlands by phone anymore? Should i do anything with Harlands at this point? - Should I attempt to cancel on any of the grounds in the gym cancellation articles? I could do moved jobs as I have changed jobs in the last 4 weeks.
  15. I'm not and I haven't. I'll read the guide. I have noted the dates and times of events and I have some email correspondence with them. I did get a small gesture of goodwill of £25 at the time but their error has caused me all this mess.
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