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About Ali_cat

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  1. We were told in April that we were eligible for heating under the Warmfront scheme and that it would be in before christmas - and then we heard nothing. After pestering for an update we have finally been given a date for BGC Gas Services to come and assess what will be done and that's the 22nd December. So there's no way it will done before christmas and we're freezing! We put our 2 year old in her own room thinking she'd be ok through winter as the heating would be in (its a cold room) and we're now wondering what we're going to do. We were probably naive but the guy who came seemed abs
  2. I too had this kind of hassle from 3 and from a debt agency. I refused to pay the debt agency as i owed nothing to 3, in fact they owed me although i never actually received anyhting from them. I tried contacting 3 head office but received no reply and as everyone who has had the pleasure of phoning 3 'customer services' knows, they are worse than useless. I eventually got the executive office email off this website: Complain to Three (Hutchison 3G) and contacted them. Amazingly, they replied and i got to speak to someone with sense (yes, there are some working for 3 - honest!) and t
  3. Absolutely! When it comes to a confrontation between a 6ft burly bailliff and someones Mum, theres no competition. Don't they know that?!!! In fact, my own Mammy was digging her Lee Enfield out of her knitting box just in case...
  4. Marstons. They turned up completely out of the blue and left a letter saying they were taking my son-in-laws cars and when he telephoned them to ask what it was all about (he genuinely wasn't expecting them) they said it would better if they called round and discuss in person. He agreed, thinking it was a genuine 'chat' (having no experience with baillifs) but when the guy turned up, he immediately did a walking possession order and pressured my son-in-law into signing, without giving him time to get advice or even read what he was signing. The debt has since been recalled but I think we sh
  5. Thank you! It's ok, most of the time i'm a nice pussy cat, especially with people like you who try to help. Its only when i meet bullies like council tax dimwits full of their own self-importance (can they get any further up their own..?)and bailliffs that i turn into an ali cat!! Just hang on a minute while i sharpen my claws again...
  6. It's sorted! I contacted the recovery team via email and really laid it on about how many mistakes had been made and how it was very unfair, possibly illegal, how the whole situation had been handled (which is true) and at first the guy didn't want to know but eventually i got him to agree to just speak to us. We then paid the bill online directly to the council. Once i'd actually looked properly at the paperwork that had been sent i decided we should take it in to the council offices and let them see it as it was obvious they'd made mistakes. They tried to dismiss us and brought up
  7. Ok, i've got someone at the council recovery dept to speak to him again tomorrow so now i've just got to make sure he says the right things - whatever they are!
  8. Did she pay it first and then claim back or did you get the letter in first? I've just contacted someone from the debt recovery dept at the council and they just don't want to know.
  9. Well, i haven't managed to speak to anyone and i've just read about the same debt agency threatening someone with forced entry even though his case was put on hold to be investigated by the council AFTER he'd let them in and signed. They sound like absolute unscrupulous bullies and i'm worried they're going to cause trouble. They say they're coming back this Friday (so called Good Friday!!!) so i need to get a move on. He has a little girl who will be terrified if they come round causing trouble and my daughter will also be there. She's a fiery soul and i dread to think what will happen
  10. Yes i think it's that Marstons, apparently they have a bit of a reputation, but then don't they all? I'm pretty sure they did use his lack of knowledge and inexperience to trick him but i'm not sure we could prove it as its his word against theirs and he was on his own so there were no witnessess. I'll keep what you advised in mind though just in case we come up with some proof. I'm ringing and ringing the Debtline and CAB but theres no answer from either so far. I think we'll just have to go directly to the CAB tomorrow and plead with them to help! I'm going to try Shelter now b
  11. Thanks to both of you. Yes i meant CAB, not CRB! I'm ringing the CAB every 5 minutes, they must be sick of it but not enough to answer! I'll keep going and contact the Debtline in the meantime. If we pay the council directly, won't the bailiffs still come anyway? He's signed an agreement and although i think they did it under false pretences, it's probably legally binding and they can still gain entry and take something to cover their fees can't they?
  12. My daughters boyfriend has got in a mess with his council tax, mainly through an incompetent, uncaring council (Bolton) who did not communicate with him properly, despite him going out of his way to try and sort it out before it went too far. It has then been referred to Marstons and because he's not known how to deal with it and the council refused to help, he's asked Marstons for advice and they offered to 'come round and discuss it'. Unfortunately, he let them in thinking they were being helpful and they've taken advantage and done an inventory and told what they're taking and then refuse
  13. I don't suppose its any consolation but i too have had exactly the same problems. My account should have ended in May but they're still billing me. I've had confirmation on the phone 3 times that my account has ended but they won't put it in writing. Moorcroft have been in touch but when i told them i knew nothing about the debt they said they'd put the matter on hold while they waited for 3 to sort it out. I've told 3 about 5 times i changed my address but they keep posting to the old one and i did wonder if this was yet another ploy to keep the hassle going but I have just received AN
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