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About Le5678

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  1. Oh i'm taking it back tonight, there will be no delay in that it's being picked up and delivered to them before the store closes and they've agreed to that ok i'll mention it casually
  2. I will take all the video's and photos and package it for the return, I will audio record them with my phone in my pocket as the easiest way, I need to call them in a bit anyway so I will get them to confirm they are accepting the return as it's faulty as you said. I did also take all photos and videos when I got it home on Saturday which are time stamped so if needed I can prove condition is the same as when I collected it
  3. I will ensure I video record returning the sofas and them confirming all is good and that I was returning due to it being faulty as well as all the other issues.
  4. nope because that took place before I started this thread and I was awaiting them to call me back and speak to me
  5. in the previous conversation with them I said because it was faulty and I was not happy about it being mis-sold due to the lack of guarantee and warranty and they didn't tell me of any damage. As the manager didn't speak to me the receptionist just relayed the information. Should I also ask the person receiving the sofa to confirm on paper that they received it back in original condition?
  6. I have contacted a friend who has a van so I only cover the fuel so far a tenner for sending the 2 back, probably same again for the 3 but it's a small price for a valuable lesson! I will ensure photos and videos are taken before its returned. They never mentioned the return being conditional based on anything other than having the goods returned.... should I video or voice record the return and any conversations had?
  7. I called them as got sick of waiting for a promised call back. The manager was too busy to call me back or speak to me but the receptionist relayed the information, (and I recorded the call too ) they have agreed to a refund as long as I bring the 3-seater back and that has to be at my own expense. Then they will send a letter to head office to "unlock" the order and then process the refund, this can take 3+ days for the unlocking then however long it takes the bank to process the refund (I best dig out some cushions to sit on until I can find a sofa from a different supplier, this has put m
  8. I also want to thank you for your help with all this, it is greatly appreciated.
  9. I understand and yes I've been foolish not recording the calls, I have been arguing with them since Saturday less than an hour after I took ownership as I'm refuse to accept their lies. As for being a long time member I haven't been on this site in years as I've not had any need to thankfully. I won't send the letter until I have that recording, though what I can do with this I'm not sure.
  10. that's the ting it shouldn't wobble at all, I had a recliner before (different manufacturer) and it didn't wobble. I will practice then give them a call tonight. How's this? (formatting on paste not the best!) I have included my reference at the top and the date etc.
  11. Yep purchased together as a single contract, I also didn't sign the agreement on the receipt. I will give them a call after work and get them to say it again. Can you recommend one? (android), I have a standard voice recorder. it's a bit wobbly but when I mentioned this to the salesman when I sent the 2 seater back he said "a bit of wobble is to be expected due to the design), it wobbles if you rock it but not as bad as the 2 seater (which I have video of that wobble)
  12. Hi sorry I was starting to write the letter as suggested and I'm struggling on a bit of it, only one of the sofa's is faulty and they have repaired it but I have not received it back (and have declined to do so), would they force me to retain the non faulty 3 seater and only refund the 2 seater? this is what I dread! Also no I didn't record it I was on hold for 2 hours waiting to get through to someone and I don't have that much storage available on my phone. I can call them back but it would be in the evening. I was called by the assistant manager who said the actual manager would
  13. Hi All, Can anyone advise where do I stand with the below (it’s a long one so grab a brew!), but in brief my issue is, I purchased a shop floor suite (3 & 2 seater sofas) I was told verbally multiple times that on my purchase there was warranty and guarantee - when it turns out there wasn’t, I was not told of damages, I was not told it was sold as seen, I was not given or advised of any terms and conditions. I want to return the sofa suite to Harveys for a full refund as the only reason I purchased was the reassurance of a warranty and a guarantee. When I complained to customer servi
  14. Overview: 2 years ago I had a fault with my washing machine when I first bought it (hair clip got stuck in the motor, stupidly I didn’t check my pockets before putting trousers in) so I called the engineer as I though I had insurance cover but because it wasn’t a manufacture fault I had to either buy insurance or pay £99 call out fee, so I bought the insurance. I was told I pay for 12 months and get 3 years cover including accidental damage. I paid for 12 months and all was ok. I made my final instalment in August 2009. Here's the problem - I looked at my bank statement last month and D
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