So last month i signed up to the offer virgin media had £9 a month for the first 12 months, 12 month contract....confirmed the ammount over the phone.. GREAT!!
Or so i thought... My first bill has come through and they are charging me £11 a month (£22 in total, 2 months up front)
So i rang them and they said there is nothing on my account saying im getting it for £9. It says im down for £11 a month. Now the offer has gone from the website and i can only find it on 3rd party site's, which leave's me on no leg to stand on cos its not on the virgin site anymore.(anyone have a screenshot of this offer?)
Someone from virgin sales was suppose to ring me yesterday but hasnt. Just wondered where i stand, i would like to be prepared for when i call them again.
Can i legally tell them to collect the modem and end my contract, i will of course pay them for one months usage. All we had was a verbal agreement over the phone.