I just never expected there to be a problem so I wouldn't have thought to ask. However, if someone had told me this had happened to them, then I would have been aware. To be honest, most people I've told today have said that they're glad I mentioned it and will make sure they check. Like me, they'll also avoid Homebase/Argos. My point is that when after 30 years you've never encountered a problem with something, you don't expect it to happen. As the norm is to have furniture delivered to room of choice, I think companies who don't do this should make it clear at time of booking. Even the delivery men said it wasn't clear and they've had lots of complaints. I think the problem is that they've recently changed their policy. I just wanted to make people aware. People on the other forum I posted on have been grateful for the advice.

Interesting!! They only had to take it up two straight staircases. Nothing hazardous. I'll take this up again with Homebase. Thank you very much.

Yes, I understand, but I have ... many, many times. And this has NEVER been an issue before. As I said, everyone I've spoken to can't believe the items were dumped in my Living Room. I paid quite a lot for delivery (more than John Lewis, for instance) and would have expected them to have been put in the required room. I really wish someone had pointed it out to me, via a forum or whatever, and then I could have taken my custom elsewhere. I had an op recently and am not allowed to lift anything heavy. I read on a forum of a lady who was pregant who had the same problem with Homebase. I would much rather use a company who would take the goods to the required room, than have to rely on friends etc to help me. My main point is that it should have been made clear. I spoke to Homebase today and the lady on the phone agreed with me. Hopefully, they will change their policy so people know what they're letting themselves in for... it really isn't the norm in my experience.

Well you're the first person I've met who hasn't been shocked by this!!! I've spoken to so many people today and everyone has always had it taken to the requested room. I've been having furniture delivered for 30 years and that's always been the case. Nobody I know was aware of this and I think it's worth pointing out to others don't you???

I wanted to make people aware of this as it's not clear on the Homebase website. I recently ordered three items of office furniture (between 40-50kg each). Argos delivered, on behalf of Homebase, but refused to take the items upstairs. I'm now left with them in my Living Room and am desperately looking for some able-bodied men!! I've never experienced this before - John Lewis, Next, Dreams etc have all lifted very heavy items up two flights of stairs. I wonder what would happen to people who live in flats. I feel that this should have been made clear at the time of placing the order. Had it been so, I would definitely have gone elsewhere. I will NEVER order from either of these companies again.