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Muppet Pie

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About Muppet Pie

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  1. Ahh, somebody is smiling on me at last..... Just had an email from Dixons and they have agreed to pay the reapir bill, they are sending me a cheque for the full amount, including the £125 I payed to have the fault diagnosed. So, after all that it was well worth it. Thanks to all that helped and asisted in this matter. Hopefully, I should have my tv back by the end of next week. Thanks all Muppet Pie
  2. Hi Folks Latest update... not good news sadly. The tv has been at the Samsung affiliated repair workshop since 13/09/08. After much chasing I got a response this week. It seems that the power unit on the back of the panel is faulty. As this is soldered onto the main panel the whole panel requires replacing (please note i had come to this conclusion in my first post, by looking for this fault on the Internet). They advised it will cost £786.77 to repair (less the £125 I have already given them). All sounds good you may think. I have been in contact with Dixons numerous times ove
  3. Quick update I received a call from Dixons yesterday, a very polite lady advised me she was dealing with the case. She had contacted the tv repair workshop just before 17:00, most people had left for the day there so she is contacting them today. She advised that she needs to first determine that the fault is a manufactures fault and what the cost of repair would be. When this information is available Dixons will decide whether to get the tv repaired, replaced or give me a part refund. So that for me is great news, a real weight off my mind and hopefully some sort of resoloution in
  4. davisc02 Thanks for the reply and info. That website is a good idea, I should be ok though as I am using a old 23" SD tv at the moment, its a bit of a come down, but it still gives quite a nice picture TBH. As for my tv the repair team came and collected my LCD on Saturday, the guy said he had seen this problem once before and that If I get no joy from Dixons then I should complain to Samsung and her reckons they will authorise the repair. Not heard back from DIxons yet, although it will only be a week, so will have to see what happens.
  5. Hi all First, please let me say thanks for the great website, I was scrabbling around for advice and this place has really helped me and gave me a some piece of mind. Ok, with that said, onto my issue. I purchased a Samsung 52" LCD tv from Dixons online in June 2007 for £1823 delivered. All was fine, until a couple of weeks ago when the tv would not switch on, well it would switch on for 2 seconds approx with a buzzing coming from the back of the set and then the picture would disappear. After trying a to switch it on a number of times I resigned myself and contacted Samsung. B
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