Dear Surfaceagent, I had to sign a banning notice and they want me to pay a fine to Retail Loss Prevention Limited - About Us As I am not a thief, I don't want to do it.

They took the bag. I have the receip. Do you know any organizations which could helm me with this situation?

I comletely agree with you. A young girl with an elderly lady. They claimed that I was really happy when I got this bag. Why shouldn't a costumer be happy after purchasing something that she/he likes? Their arguments made no sense to me. If the sales assistant would request me to pay 500 I would pay or I would just leave it. They requested 49, I paid. It was their duty to check twice if not sure about the price. The security claimed that they sell thousands of bags and its impossible to remember prices.Of course, but there exists a code which can be easily checked in the computer... I really do not know what to do, either pay these 80 or fight for my rights.

The security's behavior is another thing. They dragged us to the room. When I said that they should not touch us, the security guy just laughed and said that minimal force is allowed because we were not co-operative. It seems to me that he created the law himself...

Thank you for all the advice. I'm a law student and thats why I'm so angry. The security staff uses people's lack of knowledge... As someone mentioned above, the offer made by the sales assistant was a counter-offer, therefore the previous price(even if it was originally 500) was not valid. I would feel guilty and I would not discuss this matter if I would have swapped the tags - this would be a crime. On the other hand, I got really scared by the police threat - I can not have any criminal records because of my future job. It was really stupid because I should let the qualified people to look at the whole situation. Instead I started crying and I could not think properly.Moreover I was worried about my mum, as I didn't want her to experience this humilitaion. It would be hard to win with TK Maxx and I have no money for solicitors. The security guy made me sign a banning notice and made me admit "dishonesty". It was probably recorded so it would be almost impossible to win my claim.

They banned us from the shop - really not a big deal for me I'll pay them these 80 pounds, but I'm still angry with the way they treated us...

My mother is an elderly lady and the way they treated us was not acceptable. Threathening and shouting - just as we would steal this bag.

I said that I paid the amount they requested, but still they claimed that I was smiling while taking off the tag... I work within luxury industry and I know that the sales associate should ask about the price his/her manager if unsure. They demanded 49 pounds - I just paid... I did not suggest the price or anything.

It may sound stupid but I was so scared that I did not think reasonably... The security treathened me with the police and was making me to sing a paper in which I had to admit something that I haven't done...I really can't have criminal records because of my future career. However, I know that I just should talk to the police. What can I do?

I am writing as I experienced a very unpleasant situation while shopping with my mother in the TkMax Hammersmith store. I understand that my actions were slightly wrong but I would be grateful for your advice. I'm describing the situation below. While shopping my mother saw a Marc Jacobs bag with a loose price tag inside (about 500 pounds). We took out the tag and I asked the sales associates for the price. They answered that the bag is worth 49 pounds (as other bags were worth a similar amount). I just took it to the till and paid. When we were coming out of the store the security directed us to the interview room where we were made to admit "a dishonest appropriation” of the item. The security staff were almost aggressive while talking to us. I was so stressed that I just admitted it. However, I did not swap the tags(I dropped the tag on the floor) and I asked the sales assistants for the price which they quoted. I just paid the amount I was requested to pay. I would be grateful for any advice and especially the advice about the criminal action taken against me. Will my name figure in the criminal records? One of the security members mentioned the civil recovery but I am still not sure what does it mean. Regards,

I am writing as I experienced a very unpleasant situation while shopping with my mother in the TkMax store. I understand that my actions were slightly wrong but I would be grateful for your advice. I'm describing the situation below. While shopping my mother saw a Marc Jacobs bag with a loose price tag inside (about 500 pounds). We took out the tag and I asked the sales associates for the price. They answered that the bag is worth 49 pounds (as other bags were worth a similar amount). I just took it to the till and paid. When we were coming out of the store the security directed us to the interview room where we were made to admit "a dishonest appropriation” of the item. The security staff were almost aggressive while talking to us. I was so stressed that I just admitted it. However, I did not swap the tags and I asked the sales assistants for the price which they quoted. I just paid the amount I was requested to pay. I would be grateful for any advice and especially the advice about the criminal action taken against me. Will my name figure in the criminal records? One of the security members mentioned the civil recovery but I am still not sure what does it mean. Regards,