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flaney

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About flaney

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  1. Thank you for your reply. There were a number of reasons that I did not accept the replacement stone: I bought the ring along with a guarantee of goods and service. I was provided with a certificate as Gems is a reputable company (recommended by our tour operator) and I feel that I should not have to go to the trouble and expense of correcting poor workmanship. How can I be sure that the stone that they send me is of a good quality and I would assume that Gems would no longer guarantee the item if someone else has worked on it. I paid for the
  2. I'm not sure if this is the correct area to post this thread, or if anyone can help me... Whilst on holiday in Thailand I purchased a ring from Gems Gallery, Bangkok when on a trip organised by Tour East. The ring cost £400 - so a sizeable amount, in my opinion and came with a 'life-time' guarantee on goods and services. I also have a certificate (if that is worth anything!). I did not wear the ring during the holiday for fear of losing it in the sea! When I did return after 3 weeks, I put on the ring and by lunch time I notice the topaz stone was missing (the stone had been set u
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