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only problem is you cannot use recorded coversation as evidence unless you clearly state "this conversation is being recorded" somehow i think if i said that and asked him to repeat he would say no comment, the legal team are dealing with! otherwise i'd have them over a barrel

Just went into my local lloyds branch, the manager refused to sign a receipt for my dpa letter. He said it had a prepaid envelope so send it in the post. he then asked why i was asking for information on charges to my account for the last 6 years? i replied because im going to get them back. the reply was there is no way the bank will give you the charges back as you agreed to run your account in a manner that would not mean you get charged. he also stated that the charges are there to encourage people not to go over limits etc. he also added if the bank only charged 50p for a letter then people would not be worried about going over limits. is this the bank admitting that the charges are not a true reflection of cost and more of penalty which is our argument all along?

Had the standard letter today asking me to sign a letter giving permission to debit my lloyds account for the £10 charge, They enclosed a prepaid envelope to send it back in... think i will send recorded anyway just to be sure they get it on a date im am aware of so i can monitor the deadlline. Does anybody know roughly how long lloyds take to submit info for the Data Protection Act request? i know it has to be less than 40 days but im keen to get started on it. Sure cant wait to get my hands on the money they have taken from me over the years. I guess one way of looking at it is a compulsary high interest savings account that is about to mature in the next few months. Have also got 6 others friends started on their claims and advising all the others to do the same. will be starting new threads in the next few days to update on progress for them. Lets put a stop to this!!! together we can take on the banks and show them we are customers and we will not stand for these unfair charges! Moderated : for the protection of the site please do not post comments that may be viewed as libellous .

Just worried as i have hundreds of thousands going through the 3 other business accounts i hold with them each year, i have never had anything returned on these accounts which is obviously more than can be said for my personal account! So to confirm - they shouldnt ask me to close these other accounts?

Another thought that just sprung to mind, I have all my business accounts with lloyds also. Would it be wise to close these and move to another bank before filing my claim against them? I also have a credit card with lloyds and a black horse loan, Can they cancel these and demand the money back?

Was told by local branch he would ring the statements department and get a cost of reprinting statements - he added this will not be cheap but is negociable. Are you sure it is only £10 maximum?

Day 1, Sent my DPA letter to local branch, was told it will be forwarded to another department, will keep you all up to date on progress. Does anyone know how much it will cost to get 6 years statements?