Courier....

I appreciate what ye say, and I will try every possible option, but ultimately I'm quite happy to take legal action if it comes to it because the goods were returnable under distance selling regulastions which is a legal right, and the seller is not disputing my rights under distance selling. What tey ARE doing is claiming they did not receive the returned goods despite me using a reputable courier and having proof of delivery. I am confident I would succeed. I simply need a name.....

Small amount; much less than £100. Already submitted complaint to ebay and they dismissed it claiming I had no proof of delivery WHICH I DO. There is no way to raise the complaint to a higher level on ebay and out of principle I want redress against the seller. Ebay refuse to disclose sellers name. Paypal also refusing.

I purchased an item on ebay and the seller sent an item that was substantially different from that listed. I returned for refund under distance selling and the seller claims he didn't receive it. I have proof of delivery. The seller trades on ebay under a "business" name and will not disclose his/her real name to me. Ebay will not disclose the sellers details either. I wanted to progress this matter as a small claims action but require a HUMAN name to claim against. Any advice please?

Car is 7 years old and was bought in October. My Sister has already "demanded" a refund and been met with abuse. The dealer "repaired" the car (NOT). The local Renault specialist has advised that the cost of repairs exceeds the value of the car once repaired. It also turns out (I have only just learned) that ALL tyres on the car were below the legal minimum when sold. I have advised my Sister to raise a Summary Cause in the Sheriff Court.

Location = Scotland My Sister bought a Renault Scenic for £3,000 from a small dealer 100miles away (day 1). On day 2 it broke down with INJECTOR FAULT displayed on the dash, and was recovered to a small local garage who managed to get the car going (this work was authorised by the dealer and has been paid for by the dealer). Day 5 the car broke down again, and local garage attended and got it going. Day 7 the car broke down again and sat at my Mother's until it was recovered on day 14 by local garage, and they got it going. Day 18 the car broke down again, and local garage attended and got it going. My Sister then visited a local small Renault specialist for advice, and they advised returning to the small local garage and having a "pump" swapped from a donor vehicle as a first course of action; further advising that if that didn't rectify the problem then it would indeed be the "injectors" which needed replacing at a cost of over a thousand pounds. Having the "pump" swapped, the car broke down again on day 20. My Sister wrote to the dealer she purchased the car from, a "standard letter" dictated by Trading Standards (Sale of Goods Act 1979 etc). After a week or so they recovered the car the 100miles to their location, and kept it for several weeks before telling my Sister it was ready for collection. My Sister travelled the 100miles by Train to collect the car and when she got there the dealer wouldn't let her take the car away unless she signed a letter waiving her rights to any further warranty claim. As my Sister is the sole carer for my other (wheelchair confined) Sister, and my elderly Mother, she reluctantly signed and drove off. The car has broken down several times since, and has been got going by local garage. The dealer gives my Sister and my Mother abuse when they phoned to complain, and told them not to ring him again, further threatening to take my Sister to Court, and saying the fault with the car was caused by UNAUTHORISED REPAIR from my Sister's small local garage, which the dealer in fact authorised AND paid, and from the car being used WITH FUEL TANK EMPTY/ALMOST EMPTY. My Sister had to hire a car whilst hers was back at the dealer for several weeks as she has to have transport to care for my other Sister and Mother (the 3 of them live separately). My Sister has seen a local Solicitor who has been less than helpful, and keeps fobbing my Sister off onto her trainee. What are my Sister's options regards refund, forcing a repair, getting it repaired herself and claiming from dealer, costs for hire car, etc.... Any and all advice would be much appreciated.

2 questions if I may? My neighbour has received a final demand for almost £800 of 2008 Council Tax. How she has got in this mess I do not know as she and her partner were both working. Never the less, he moved out a few weeks ago; i.e. he was residing there during the full period of liability for the 2008 Council Tax. The final demand is in joint names. 1) Is my neighbour liable for 100% of the outstanding amount, or only 50%? If this goes to Court (as the Council are threatening), it would seem only to make the situation worse, as it would add £90 to the outstanding amount. If she cannot pay £800, then how on earth can she pay £890. She works fulltime, but earns only £700 per 4-week period. She previously made a claim for Council Tax Benefit, but was told she was earning £26 too much (I do not know whether that was per week or per 4-week period). Her mortgage is almost £500 per month and she has been trying for almost 2 years to sell her house; with no success. 2) Aside from the "how did she get herself into this situation" etc, and her income level, does she have the right to pay the outstanding amount in affordable installments? I do not want to have people getting their violins out, and playing a lament, but the nearest Citizens Advice is miles away, and in any case is not open until next Monday, and she does not have a telephone to call the 0845 number. Thanks in advance for any advice.

My Wife has responded to her NIP, declaring me as the driver; which I was. I have received my NIP and responded, admitting I was the driver. I have now been offered £60/3-points. This has really grated on me as I am not in the habit of speeding, so much so that the kids hate it when I drive because they say I "drive like an old man". I have been a professional driver of either taxis/vans/HGV's/Trains for the last 20 years with no previous, (and as far as the HGV's and Trains go, we have "blackbox" spy in the cab technology). I recently took my Wife's car for 2 new front tyres, and the chap commented on the fact that the tyres currently fitted were not the correct size; i.e. my Wife had purchased a set of alloys from ebay, complete with tyres, which I knew were rubbing slightly on the mudflaps. I have calculated (I'm quite good at maths) that these tyres will have caused the speedo to read LOW; not by much; about 3mph. I have now changed the front tyres to a lower profile, which will keep the overall tyre circumference nearer to the original factory fitted tyre size, which will minimise any discrepancy in the speedo. Anyway, when I was clocked at 35 in a 30, the speedo would have been reading 32, which yes is still speeding, and would have been a rare momentary excess for me. Would this be taken in mitigation? Is it worth going to court? Or should I just cough the £60/3-points?

Please excuse if this is in the wrong forum; I couldn't find one that was exactly right, but this one seemed the closest. I received my new credit card toady as the old one was about to expire, and I rang them up to activate the card, whereupon a woman tried her hardest to sell me various add on packages, including one for identity theft. She asked me what I knew about identity theft, to which I told her I'd seen it on TV and read about it in papers, where people go through your bins for paperwork, and open accounts/credit cards/loans in your name etc. She told me that if that happened to me I would be financially liable, and should purchase the identity theft package that would give me access to free legal cover to "clear my name". I declined her offer, but what I would like to know is:~ if someone IS the victim of identity theft, what financial liability (if any) is there on the VICTIM to pay for any loans/credit etc used by the FRAUDSTER? Assuming the bank/lender is unable to identify/find the fraudster, should it not then be the bank/lender who is financially liable for irresponsible lending? Has any VICTIM actually been successfully held liable by a bank/lender for the activities of a FRAUDSTER? I wonder how many other people suffer from this over zealous sales pitch. Thanks in advance for your response.

Well all our other mail gets redirected from the old address, including (recently) car AND bike tax reminders, so in my opinion they DID NOT send a NIP to the old address; although they claim they did. I believe they did not but it would be impossible to prove; they could argue that they sent it but it got lost in the post? With regards to your comment about pursuing it as out of date, how do I do this? I have (my Wife has) until 2nd September to respond to the NIP she received.

I telephoned the number on the NIP and explained we couldn't remember who was driving, and the lady said we could have a copy of the photos. Having now seen them (taken from the front), they show it was I who was driving. What really annoys me is it was 35 in a 30, which means I wasn't purposely speeding; if I was I would surely have been going faster wouldn't I?. As it happens I do not purposely speed; EVER. What has obviously happened is I have taken my eyes off the speedo, or the gradient of the road has caught me unawares. And if it had been a "REAL" cop, they might have pulled me over and warned me (like they do on the TV shows, even with SERIOUS speeders). But we all know that it is a money-making [problem], and North Wales are renowned for being the worse. That's the last time I go to Prestatyn....... I guess I will just have to TAKE the 3 points and GIVE the £60. Thanks to everyone who contributed, and keep up the fight for everyone else.

a) When did you move February 2008 b) When was the date of the offence 26th May 2008 c) When did the mail forwarding from you old address to your new address cease, or is it still going on. Ongoing (took a 12 month redirection contract) d) When did you notify the DVLA of your new address. Today; having only today realised the oversight. e) What is the date at the top of the NIP, the date it was sent out. 5th August 2008 Sorry for retrospective answers; I tried to initially include all information I considered relevant. Sorry for late post tonight; didn't finish work until midnight. Thanks for all replies thus far; I appreciate everyone's input.

We did change address in February, and it turns out the car is still registered at the previous address; an oversight on our part. Although, the insurance is at the new address (because it was due in March); so I am presuming they have obtained our current address from the insurance database? In which case surely they should have issued the NIP in the 14-day period you guys refer to? Irrespective, we have a redirection service with Royal Mail, so if they DID send a NIP to the old address, it SHOULD have been redirected to our current address, shouldn't it? Additionally, there is nothing on the NIP to suggest it is a REMINDER. I have just telephoned the number on the NIP and a woman told me we should write in and request the "photgraphic/video evidence" in order to asist us in identifying the driver; aka incriminating one of us. Naturally they want blood by any means. Any suggestions as to what to do next?

We have had this car for almost 3 years and registered to my Wife, as I'm the secondary driver; I ride a moped to work, and don't use the car anywhere near as often as she does.

My Wife received Notice of Intended Prosecution (NIP) yesterday for allegation of 35 in a 30 zone. Date of alleged offence was SEVENTY TWO days ago. Only my Wife and I drive the car in question. Neither of us can recall who was driving the car that particular day on that particular stretch of road (it WAS 72 days ago for heavens sake). The NIP requires her by Law to say who was driving, but only allows her to declare she WAS or WAS NOT the driver; it does not allow for a GENUINE case of don't know. This is not a [problem]; we genuinely cannot remember who was driving (who could after 72 days???) What can/should she do? Thanks in advance.