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  1. I phoned directly one last time and was put through to a manager who asked me what the problem was. Im not sure how I got through, as the same number before had just put me through to the usual helpline. He offered to help out, and they finally admitted a few days later that the reason for the delay was simply due to lack of stock, and hopefully not poor delivery services after all. Hundreds of customers making argos money by using 0845 helplines, thinking argos is forgetting about their purchase, when in reality its simply out of stock, despite what the item availability on the official website? I would say hopefully its not a regular occurance, but the number of argos complaints on various websites would seem to suggest so. I finally got the washing machine on tuesday (13th september!)-so that was just over 5 weeks after ordering on the 4th aug, in good condition and installed quickly. Ive noticed that the one year guarantee form needed to be filled in 'within 30 days of purchase'. I filled it out online on bekos own website, and it was sent successfully, although I dont know how strict beko might be-if they might decline it since its now after the 30 days-but Im glad I at least now have what I ordered!
  2. Sorry for the double post-but they did not call or email back. I did email their general customer services, no response, although I havent tried raye.summers yet-thanks, I will try it tomorrow as a last resort after trying their direct delivery telephone line instead of their money grabbing 0845 numbers - 01785 710253 and 01785 250000 are listed and recommended to find out about delivery times on a few websites. I know I shouldnt have, but I firstly went by their 0845 number yet again, wasting more money. They told me the delivery company they use would call me to arrange a date of delivery on the 19th (after I complained near the end of the week).... it didnt happen, so they then stated I would definately get a call on the 22nd... THEN they said I could not get the delivery call on that date either, as its 'an issue' with the third party delivery company they occassionally use. They are now telling me I will hear from the delivery company to arrange a date 'another time'. The lack of specific dates is obvious, the 0845 staff, no matter how polite they can be, must do nothing but usually email their third party delivery companies, who likely give replies that are unclear, or simply dont reply back. Thats what youre getting for your money when calling 0845. I have been reading from other argos online customers that they havent even been getting their full refunds (tax and/or telephone costs not refunded, often a loss of £30-£50?), or even having to wait a couple of months for any refund at all. I know from the net that others have had it far worse than myself with argos (waiting for 3 months for deliveries that turn out to be wrong etc), but they are easily the worst company I have ever dealt with online. thanks
  3. I eventually phoned their helpline, 0845 (higher than local rate with minimum cost per call added on-not sure what argos costs)... they phoned me back within one day and have told me that they will phone next week to arrange the time of delivery on the thursday, so hopefully thats all sorted out. I should have simply ordered in-store, as I think I would have gotten to write out some recommended delivery dates there-that will teach me not to use their online service for large items again, as there seems to be an obvious lack of communication
  4. I bought a washing machine online.The receipt clearly states that they will contact me before the 16th to arrange delivery. They have not-so where to complain? 14 days was plenty of time to merely arrange the delivery. Can I complain in-store even if I bought the item online with my purchase/order details? I am not phoning any premium call centre that will probably tell me to find out who their independant delivery company is in this area, and complain to them instead. I thought about getting a refund, but that can supposedly only be done within 30 days of purchase, and now knowing how incredibly slow argos are online, I doubt I would make it in time! Thanks for any help
  5. ive never had additional charges, but I always worried that if they did not get what they constantly demanded (trying to increase what I pay every 4 months or so-despite constantly paying an agreed to initial sum), that they might start doing so. I wondered if it was the same long process of 'how to reclaim charges' through the debt collectors just as it is through the bank, if it ever did happen then there mightve been a fight on my hands on which charges were unlawful and which were not! or perhaps not. perhaps I should stop worrying, and only worry if it ever did lol
  6. Thanks for the replies. Thats all I have been doing, I saved my original expenditures letter before (simply a list of outgoings each month) and have been sending the same one back each time. I received the latest expenditures letter last week to fill once again-it stated "with proof of income". Im positive that I had sent the proof of income before (a letter signed from job centre or similar a few months back), but this time around I forgot to get one, so last week I had simply sent them a list of what I spend my money on. This week Ive received the exact same letter again, with the exact same list to fill in. So I assumed that they thought I was deliberately hiding my "real income", and as the letter suggests, would add additional charges of their own if I did not give them everything they wanted. I can give alot more than £1 per month as Im not living on my own at present, so its currently 50 times that, lol. I have had no additional charges as yet, but will keep a close eye on what is currently supossedly owed. Its no longer a great amount, not alot left to pay back, but I thought that perhaps that might just be the perfect time for these companies to start adding their own charges.. just before xmas too, lol
  7. Im quite happy in filling in a general expenses lists, if they feel they need me to, but it doesnt change the fact that my income does not change.... what about the issue that they are stating that the expenses sheets purpose is solely to figure out how to increase how much I pay back? you say it might help my cause.. if I didnt get proof of where my money was coming in, and by how much, then do most of these companies then have the right to take action against me as a result - eg by adding their own additional charges (or as they say in most of their letters, "take court action")? thanks
  8. Im paying back a uni debt (cost of a course) who forwarded it on to The Lewis Group. Unfortunately I cannot work at the moment due to health, so health allowance is all I am receiving at the moment, and have been for some time. When I first started off paying the money back through Lewis, they wanted written proof of my health allowance income through the Job Centre, and a list to fill in of what I spend roughly each month (food/clothes etc), in order for me to work out how much I could pay them each month, for the cost of this course. I sent them the relevant printed document on health allowance, and a list of what I spend each month. This seems standard and acceptable. Every few months, Im getting the same letter from them, "As we have been accepting repayment at the rate of £xxx each month for some time, it is now necessary for us to review your financial situation with a view to increasing your repayment - please forward full details of your income and expenditure. If you cannot make an increased offer you should contact me on xxxx immediately." I have had no real problems with Lewis to date, but I do wonder:- 1 - How often do most companies ask for updated income details? 2 - Is it legal for these companies to keep pushing for an 'increased offer of payment' together with updated income details? Perhaps its acceptable for them to keep sending the same letter out every 3 to 4 months or so, since health allowance may not be permanent depending on situation? I have nothing to hide, but filling in the same forms with the same details is awkward-the letter in general seems to be there to simply increase my offer of payment and no other reason. thanks for any info! 8-)
  9. thanks for the link, I might try calling tomorrow, instead of having to wait or argue in the high st store! Since the phone was paid for via bank card in the shop, Ill assume that the shop will only give a refund if I hand over the original card (or its details) to refund back onto-Ive been told thats pretty standard process. Since I do not have the card, the last resort I think for me will be to just give the phone to a relation, send a thankyou card etc to the purchaser, and try not to act so ungrateful! lol. cheers
  10. Hi, I was given a phone that I do not need by a relation, so I need to return it - I have the original receipt and the item, but will I need to be the original purchaser and/or have the original bank card that was used, in order to get money back at all? The money being returned to the original purchasers bank account would be fine, and/or physical, it doesnt matter which-as long as its not "store credit".. I noticed that at their desk today that there was a small sign at the till stating "we do NOT have a 14 day cooling off period/money back policy", and most worrying or all, it did not state that it was for contract or non contract, so Im starting to believe that I may not be able to return it at all, if this is "in general"? The pay as you go phone I was given is in perfect condition, although according to the purchaser (a relation of mine) the phone may have been switched on at least once (when showing the phone to them), and therefore the box is also not sealed. Perhaps a clever way to make sure they could not return it-lol! Do you think any of these things be a problem? I was there today, but could not return it or even talk to them as there was only two staff on in the entire store, and they tend to talk to potential contract customers for up to an hour to convince them that theyve either made the right choice, or should update to something more expensive. So I might try again tomorrow. thanks for any help if possible....
  11. Ok, thanks. I was mainly thinking about up to what amounts would not be worth claiming back in the long run, if i had to pay anything out myself for the whole reclaiming process, but will have a read first before asking anything further thanks again
  12. The last 2 yrs would b all i need, but after a quick browse it sounds like alot of work- does it cost anything on my part to counter claim, trying to get back all my charges, would i need a lawyer or equivalent, and/if i would have to pay anything in order to achieve my goal, how much would i expect to use up? Would my health be beneficial to winning a claim? .. as a first step, are there any made up letters on this site i could use to send to tell the bank about what im planning to do? Ps am up north, so claiming might b different in the eyes of the law in what i can do up here. Thanks for all the help so far
  13. would an internet print out or saved webpages from their online service do as proof of charges? it has only been below 0 for around a yr and a half, and since i have hardly used the account, i may b able to do a straight print out online of all charges if it will go that far back for me? Roughly, i have put in around £300 over the last few months, and the account has stayed at the exact same level since, roughly no more, no less, since their charges kept taking it back up
  14. ok, thanks. thanks to everyone. Im going to guess if i no longer pay money in, im going to have to be prepared for non stop call centres calling me for a change.. should i tell the bank i can no longer pay money in as i cant afford to, or simply sit back for the consequences? I have already had initial letters telling me they would take it up with the courts if i did not pay, or is this the usual threat to try and keep people paying? I can imagine with my health it would not stand up in court very well
  15. sorry- ill guess to 'default' is the term to bring that balance up to zero? ..i meant terminate as this is the term they use themselves for bringing my account to their own debt recovery team. as you say, i should let them do so, but how can i get them do this sooner, if they will not until 12 months of further charges? what can i do? Even if i can reclaim charges right now, I do not know if they will 'terminate' my account sooner if i refuse to pay anything or what they require in? I imagine they might try and make the most money by keeping it going, and not letting it to go to their debt recovery team, to let me pay back with no interest charges.. is there no current way of me being able to stop these charges, or do i have to not pay and wait for their actions? I dont want to try and get the bank to stop all charges in person again, and be thrown to the call centres once again who offer no help
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