Just bought 2 Dell 1737 studio laptops from Currys in Eastkilbride Scotland just over a week ago and only just noticed the specification of both laptop does not match what I had ordered online.
Currys - Shop for Entertainment Laptops - Dell Studio 1737 Blue Powerful entertainment laptop from a top brand
The above link is what I had reserved online. Pay particular attention to the ati 3650 256mb graphics chip.
I picked up both laptops 8 days ago and yesterday decided to sit down and set them up for opening on Christmas Day. I noticed that the laptops both had an Intel® Integrated GMA 4500MHD graphics chip........not what I had ordered as I wanted a laptop that could effortlessly play some online games and the ati graphics processor would have done this adequately hence why I ordered this laptop in the first place.
Anyway popped in there tonight to speak to a customer service representitive about the situation as I wasn't happy about this at all. The guy I spoke to suggested that I contact the head office to try to resolve this and also added he was quite surprised that I had noticed this seemingly small detail??...lol....he's having a laugh right?
I had to explain to him that believe or not I did have some idea of what I was looking for and after seeing this advertised decided it suited the needs i was looking for..........kinda think he didn't know what to do about it.
Well to cut a long story short I insisted he contacted head office to resolve this issue on my behalf as it was clearly their mistake and not mines.
The guy came back about 15 minutes later with some lame excuse that it was displayed in store as the correct spec and that they were allowed to have a margin of error on there website due to human error.......is this correct:confused:
At this point I had to again explain that this was researched and reserved online and at no point approached the laptop stands to check the specs of the dell laptops displayed there niether did I think at the time I would have needed to.
At first he murmered something about a lack of laptops with a similair graphics chip in stock due to it being Christmas which I can understand but as I pointed out to him, I'm in the same situation 2 days before christmass and not having what I had ordered online over a week ago!
Well he had suggested that I bring them both back and I would get a full refund. I told him I wasn't happy with the situation and would consult trading standards and see what my legal rights were.
Hopefully at the very least raise some awareness that no-one should take it for granted that these stores give you exactly what you are paying for.
Your opinions would be greatly appreciated.