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Everything posted by tommyg90

  1. Not quite sure what you mean by "some other motive"? Only just found out due to my situation and researching on the news sites that Curry's/Dixons are struggling at the moment and may very well be the next major retailer to go under. I can't say I'm surprised to be honest I for one will not be using them again and as for Comet I have purchased a few items from them in the past, one being a laptop and didn't have any issues so kinda obvious decision for me. So Sayonara Currys won't be using you again!
  2. Well If you had read my post you would have seen that I asked for opinions! As I said refund wasn't what I wanted, I wanted what I had paid for and as a result I now have to go and look and look for what I thought I had already bought and paid for with Currys. Posting in here was just to see what options I had if any. Although I do appreciate your concern! And again think I will be using comet in the future. Thankyou.
  3. Yeah everything you have said I had done. They did offer me a full refund but apparently could not offer me what I had as stocks were low due to Christmas sales. Although a refund is what I'm going to opt for tomorrow it wasn't the result I wanted as I now have to hope to finish work early exchange laptops and try to find another 2 of the spec I was originaly looking for. I will not be using Currys again unfortunately but appreciate your reply. Merry Christmas All!
  4. Thanks for the suggestion, Was kinda leaning towards that option as I see it as a matter of principle. As I said before it was the "I am surprised you actually noticed" comment that didn't sit well with me. Automatically assuming I would not pick up on this seemingly MINOR detail. Again Thanks.
  5. Hey there, Just bought 2 Dell 1737 studio laptops from Currys in Eastkilbride Scotland just over a week ago and only just noticed the specification of both laptop does not match what I had ordered online. Currys - Shop for Entertainment Laptops - Dell Studio 1737 Blue Powerful entertainment laptop from a top brand The above link is what I had reserved online. Pay particular attention to the ati 3650 256mb graphics chip. I picked up both laptops 8 days ago and yesterday decided to sit down and set them up for opening on Christmas Day. I noticed that the laptops both had an Intel® Integrated GMA 4500MHD graphics chip........not what I had ordered as I wanted a laptop that could effortlessly play some online games and the ati graphics processor would have done this adequately hence why I ordered this laptop in the first place. Anyway popped in there tonight to speak to a customer service representitive about the situation as I wasn't happy about this at all. The guy I spoke to suggested that I contact the head office to try to resolve this and also added he was quite surprised that I had noticed this seemingly small detail??...lol....he's having a laugh right? I had to explain to him that believe or not I did have some idea of what I was looking for and after seeing this advertised decided it suited the needs i was looking for..........kinda think he didn't know what to do about it. Well to cut a long story short I insisted he contacted head office to resolve this issue on my behalf as it was clearly their mistake and not mines. The guy came back about 15 minutes later with some lame excuse that it was displayed in store as the correct spec and that they were allowed to have a margin of error on there website due to human error.......is this correct:confused: At this point I had to again explain that this was researched and reserved online and at no point approached the laptop stands to check the specs of the dell laptops displayed there niether did I think at the time I would have needed to. At first he murmered something about a lack of laptops with a similair graphics chip in stock due to it being Christmas which I can understand but as I pointed out to him, I'm in the same situation 2 days before christmass and not having what I had ordered online over a week ago! Well he had suggested that I bring them both back and I would get a full refund. I told him I wasn't happy with the situation and would consult trading standards and see what my legal rights were. Hopefully at the very least raise some awareness that no-one should take it for granted that these stores give you exactly what you are paying for. Your opinions would be greatly appreciated. Thankyou.
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