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About wildcard898

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  1. Hi Thanks for that - I will check the details of the charge tomorrow when they open again - I suspect it was while I was reapplying for the loan after they lost the original application.
  2. Hi I got myself into a bit of a mess a year or so ago and ended up owing Natwest around £3000 (amongst other creditors). I have been paying it off slowly over the past few months with a Payment Plan but had an issue with this when my wages went in a couple of days late and the payment failed. Since then, Natwest told me that they could not put another Payment Plan in place but that they could arrange a loan to consolidate my overdraft (around £1900 by this point). To cut a long story short, this took 6 weeks to sort out due to Natwest losing my original application and the temporar
  3. Charles Dunstone is CEO of CPW and the founder of the company - generally very nice bloke as well!
  4. Hi In theory, Lifeline policies expire on the next due date if a DD is cancelled. They can be 'revived' by paying the overdue payment within 3months of this occurring. After that date, they can no longer be revived and cannot be claimed on. However, Lifeline are notorious for messing up Direct Debits and failing to take the money. When I worked for CPW I saw this on numerous occasions with customers and even experienced it myself! As stated above, if you can get a list of current Direct Debits, or even better, written confirmation from your bank that this DD is still active and t
  5. Hi CPW O2 are based at Head Office - as listed above. Also, you might want to consider writing to "CEO Office" at the Head Office address as they are a team that deal with high level/escalated complaints - you can also contact them at cdunstone@ cpw.co.uk
  6. Unfortunately Hoose is right - I really feel for you but I can't see any way you can get out of the contract or get a replacement. The network are under no obligation to provide a replacement for a lost phone. Your insurance company would have been, had you notified the network in time. I can understand why they wouldn't cover any calls run up in that time but it seems harsh to refuse a replacement - nevertheless, i've seen it a hundred times before and I can't see them budging on it - sorry.
  7. Hi I'm sorry to hear that they did check with the network - they very often don't! But postgjj is right - you can get a new SIM on the contract for around £10 depending on network and will have to either use an old phone or buy a new Pay As You Go phone (but don't tell them you're going to swap the SIMs or they might refuse to sell it!) Unfortunately, losing the phone is not grounds to be able to cancel the contract - although it might be worth looking at the thread in this forum about cancelling vodafone contracts from 1st September based on call charge increases. Also - unles
  8. I thought it sounded like an ACP - makes more sense now! Am I right in thinking that the issue that they are denying that you ever requested an ACP disconnection and claiming that you never returned the handset to the store? If this is what they are saying, this could prove really difficult to resolve. What the Sales Consultant should have done at the same time as selling you the new contract is to phone the Lifeline department to arrange the ACP. This should then have been left on "open order" to be finalised the next day (I am assuming that the reason for returning the phone the next
  9. Re: Furkin's comment Although CPW are pretty back for things like that - I think on this occasion you're probably wasting your time complaining to CPW as Dial-A-Phone are owned by Phones4U and not CPW ;-) Unless it was OneStopPhoneShop or E2Save you meant - those are the online discount brands offered by CPW and offer much the same type of product as Dial-A-Phone - unreliable, dodgy refurbs and grey imports!
  10. Hi I'm no expert on the legal side of things but hopefully I can fill in some of the detail on how this might have happened - I worked for Carphone Warehouse as a store manager for several years so have a pretty good idea of how thier internal systems work (or more to the point don't work!) Firstly, if an "upgrade" was processed on your account, this could only be with the network as you were already with. Any move to a different network is a completely new contract and has no relation to the original one - even if the same number is kept. As only the named account holder can end a
  11. Hi Have come across this one a few times (i'm an ex Carphone Warehouse store manager for my sins!). The wording of CPW Lifeline insurance policies does not state that you have to notify the network within 24 hours of loss/theft - they only state that you need to notify the network within 24 hours of noticing the phone was missing. If you complied with this, then I would advise speaking/writing to the Lifeline team and asking for the appeal to be reconsidered bearing this in mind as too often this is missed during the initial claim. If it was longer than 24 hours between you not
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