we had a problem with brighthouse and their so called optional service cover when buying a washer from them, which we told them we did not want on at least 5 occasions, to which their rply was we will remove the said cover ? Mmmm. I saved every payment slip, and wrote down every transaction, when we reached the ammount that we had signed and agreed to pay for the washer(without the extra cover) we walked into brighthouse and made our final payment, to which they replied " but you still owe Z number of pounds, we explained that we had paid for the washer and that the money they were now asking for was the optional cover that we didn't want. I showed all my receipts, to which they were not too happy about, they then dissapeared into the back office and to our amazement they found the supposedly original contract which had a brand new tick darker than all the rest stating that we wanted extra cover. We left the shop and wrote a strong letter to brighthouse, sent with copies of all the slips and the contract , HA HA ! not heard anything since dont let brighthouse bully you which is what they seem to do to all their customers.