UPDATE: Thanks to a thread on CAG which is here http://www.consumeractiongroup.co.uk/forum/showthread.php?463176-Three-Mobile-Help-Required An Email was sent to Three Executive Team on [email protected] 30 Mints after this email, a customer service person from Three Called my friend, apologies about yesterday incident and cancelled the contract. He also send an email telling my friend that a complaint has been raised against the particular cancellation team member for lying and not cancelling the contract yesterday. So basically thank to CAG team and all members. Again at last I would like to say that I am with Three from long time and never ever had any complaints for network or even bills, So please dont take this Thread literally. At last they were very helpful.

I was not sure if I can do that or not. But since everybody is naming and shaming I would like to say it is Three UK. But same time I would like to say that I am with Three from last 5 years and customer service was always very friendly and even on this incident the customer service was polite and helpful. It was cancellation team who lied and refused to cancel the contract.

Hello Everyone, I recommended a friend to buy a SIM only contract from the same mobile company I am using to have more data on less price. She called the mobile company and took a SIM only contract. Unfortunately the service of this particular network is very bad in her home area and she only gets 1 point on Signals bar, which make it very difficult to make and receive calls or use the 4G service for internet. Following is the contract details. Order: 11/04/2016 Post Date: 12/04/2016 SIM Arrived: 13/04/2016 Contract Start: 13/04/2016 She called the network provider on 23/04/2016 to cancel the contract but she was told that there is some service improvement going on in her area, So she must wait until 25/04/2016 evening. If the service level is still low then she can call back on 26/04/2016 to cancel her contract. She called the network yesterday, the Customer service guy told her that she is within 14 days of her contract and he is going to transfer to cancellation team to cancel the contract. Unfortunately the cancellation team member think otherwise, Cancellation team member asked my friend to check the delivery date on the letter received with SIM and tell what date is it? It was 12/04/2016. So based on delivery (Postage Date) which is written 12/04/2016, they can not cancel the contract. After a long conversation the cancellation team agree to open a case for the management to listen to the conversation of Saturday 23/04/2016 and decide weather to cancel the contract or not. So my friend is still waiting for the call from Network Provider. Today she received a welcome letter and first bill, on this letter Contract start date is 13/04/2016. So based on above information, Can network provider be that stupid and lie to customers? She has submit a formal complaint to Network provider about the incident and she is going to complain to OFCOM aswell. But is it fair for Call centre staff to lie to keep the customers for 12 months?

I was searching over the internet regarding this matter and find this link helpful. So basically I can ask them to disconnect me or cancel my contract.

hi all, Today I received a letter from Virgin Media broadband telling me that my bill will be increased by £1.75 from 1st of November. I install this broadband about three months ago. I choose the plan which will be unchanged for 24 months. Not the one which is half price and then jump into £30 per month after 12 months. So my question is can Virgin media do this? I heard in past that offcom change its law so mobile phone comapnies can't charge more mid-contract. Is this the case with Broadband also? I have 50MB broadband and I am paying £28.50 already for it. thanks in advance.

I realized that mistake , I am in London. I Just read the Local authority webiste and it says that 30 Mins parking is free in that car park to help local business. To display ticket for that 30 mints is not mention.

a person who is so stupid to press machine button to get free ticket will keep invoice? I doubt that. but i will ask him.

Taken from a nidirect ebiste about code6 "Contravention code 06 shall be used for non-goods vehicles (cars, motorbikes, etcetera) seen to be parked in a pay and display bay without clearly displaying a valid pay and display ticket, or have a valid cashless parking event. A five minute observation period will be applied to allow customers adequate time to purchase a pay and display ticket and/or to establish whether loading/unloading is taking place." this vehicle was only observed for 3 mints.

hello everyone, my brother went for shopping this morning on my car and park in local shopping car park which is provided by local authority with 30 mins free parking. There are pay and displays machines, so everyone who want to park there for 30 mints or less, can press the button and machine will issue a ticket for 30 mins free parking. my brother dont bother to press the button to get the free parking ticket so he got a PCN. my question , is there any chance to get rid of this PCN by saying that the car park is free for 30 Mints, he only went to shop for three mints and he got ticket? or is displaying a ticket compulsory? when you enter the car park it shown (pay and display), on PCN the code is (06 Parked without clearly displaying valid pay and display ticket or voucher) observed from 10:37AM to 10:40AM. any help welcome.

What did you write in appeal?

Hi everyone, I am sorry if this is not the right section. I am working as a self employee for last 10 months in London area, before this I was working as an employee for a company for three years and I have P60 and pay slips etc. Fortunately I save some deposit to buy a home, this Monday I call my bank and ask where I stand for GOVT help to buy. The bank lady check everything like my expenses against my income etc. After talking to her senior she said the bank cant offer me mortgage now because I need to be in self employment for atleast 2 years and I need to show them tax returns etc. My question is , is two years criteria is basic requirment for all self employment people or its depends from bank to bank? Shall I go out and ask independent mortgage advisers? Or is that just waste of time and credit searches on my profile? Any help welcome.

it would be the poor chauffeur who gona pay this ticket, NOT HER

Today the Mercedes head office sent me an email explaining why they reject my claim. But it was the same reason which was told before. They guy also give me details of http://Www.motorcode.co.uk So if I believe I have case (which is two years parts warranty) I can contact this independent body for help. Have any of you had experience of motorcode.co.uk? I went to citizen advice and their website also had information about motorcode. Any help out there? My plan is to pay for repair now and bring the car on the road and then deal with Mercedes. Is it right?

You were right. Brentford dont want my custom. Just wasted my time. You wont believe me.I sit in dealers reception are and call the head office. I guy told me you 150 percent have the warranty.*I tell this to service care. He went to manager who call merc and tell them this car is too old (6) years so no warranty.*The head office call me from Germany no. And told me that high command told us that there is no warranty.*Can you believe? The dealer went extra mile to pull my legs and let the merc call me directly and told me that there no warranty. Same time the guy who was calling me from Germany said ( nicely ) you better go to the people who fit this engine.*So clearly brentford dont want my custom at all.

Long time since I open this thread, they sent me letters for 6 months and then never heard of them at all.

There is twist in the story yet again. Will be back soon. I can't believe the dealers (seems very smiley) would pull their customers legs. To do that they would extra mile. NO NO NO to brentford mercedes. Please don't even look at them when you pass by on M4. Or at least curse them on they way in and out of London.

Good news. Came to pickup my car at merc brentford. The service manager tells me the same story as he stated in his email. But after 10 mints talk n telling him that I am going to pursue the case till definite come out. He said you better contact head office and ask them for the explanation. Just call the head office and explain them. The guy at head office said well the car is old and time chain warranty is not for life. I afreed with him and then ask him if some one inform that the engine was changed 1 year and 11 months ago. Gave him invoice number. Dates and 9, 700 figure which is 50 percent of the original cost. He put me on hold and came back after two minutes with apology. Yes you engine is in warranty sir. I am going to ask brentford why didn't they provide the full facts and invoice details which you gave them on the time you book you car in. He said don't move your car. Just wait for my call and talk to the same person at brentford and tell them what I just tells you. So I am in brentford waiting for the manager who went to lunch. Why would they do this? 10 bloody days. May be its too hard work for them to change the time belt. Idiots.

(We have had a response back from MB head office.*Several processes have had to be adhered to and followed.*We have processed a warranty claim for the repair works that has been refused. We have also processed a goodwill claim for the intial warranty rejection *which has also been refused.*At this point in time our hands are tied as MB will not be contributing to the repair as it stands.*I await your further instructions) The dealer send me email this morning.*

I guess you had a hard day at work today. No problem. The 9k was 50 percent of the original cost my company paid as contribution. I called the dealer who fitted the engine. He told me there is absolutely warranty for you or any body you sell this vehicle too. PCO: this car was purchased by a chauffeur company at first place to run it for hire, so mercedes is very well aware of that. You the best way to relac after work is hot bath and a glass of hot milk.

Service team manager asked me if I want a car but because the courtesy was not PCO registered it was not use of me. So I am driving my wife's car since then. I am thinking to go back and ask for courtesy tomorrow. So they may quickly repair.

I am not going for SOGA stuff any time sooner because the initial claim was rejected by the computer. Now the case has opened by myself with mercedes head office who are investigating. The dealer ask me alot of information yesterday and today he told me that mercedes will response him soon.Lets say they also reject my claim then I can appeal to CEO.If that plan also fail then the last hope is solicitor or claim court.But I am wondering if I should go for repair and claim the cost later.Any idea? Is it easy to get money from Mercedes later If I am on right?

They charge 9k for that engine and I am sure it was full engine. The service manager told me in an email that initially mercedes reject the claim earlier because (DECISION ACCORDING TO WARRANTY GUIDELINES DECISION BASED ON OPERATING TIME/MILEAGE) Time? Less than two years since engine changed. Milage? Just 45k after engine replacement. They are not even talking about service from other than merc dealer. Intially they decline the claim bcoz time (6) years old car. Secondly because it has 150k plus on clock. Both things has nothing to do with new engine. What If I fit a new clutch tomorrow and after 2 months go back and complaint about it. What will be the response? Oh your car is too old so clutch has no warranty. Is it? If that is the case then they shouldn't publish in big words ( Mercedes parts come with two years warranty, labour paid if it was fitted by mercedes dealer). *

Just called the dealer who installed the engine in September 2011. The guy told me that my company paid a contribution for this engine, so it was not under 100 percent warranty back then. But because my company paid contribution the new engine comes with 2 years mercedes guarantee, not just a dealer warranty. So there is some hope. Now I will call the head office.

If mercedes reject my warranty claim what is the process to claim the cost from any auto company? Thanks

Dear friends, I bought a 57 plate s320 from my company for personal use. It had 128k on the clock when I bought it. The engine was replaced with new engine at 107k by mercedes dealer on 27th September 2011. mileage now is 153k. The mercedes new parts warranty is two years with labour if the part was fitted by Mercedes. There was some noise coming from engine area in cold start since last month. I went to merc in london and they booked the car in for diagnosis on 6th September 2013. They were very busy back then and ask me to come back 16th September for full diagnosis. Which I did. I told the service management that I have warranty until end of the month and showed the documents which the manager kept with him.* Today I had call from service manager saying that they had full diagnosis and its the time chain and tensioner making noise. *He told me he contact head office and they are saying the engine is not in warranty. Why is that? Any idea? I was told when I bought the car from my company that the engine has two years warranty. As it was fixed by main dealer. They should provide free labour also. Service manager told me I can contact head office directly myself and C.C him in the emails.* My question is where do I stand with warranty? I have all the paperwork.* Does head office do like this always?* If they delay in response. Can I repair the car and claim the cost back?* Last two services from independent garage was done using mercedes original parts including 5w30 low ash oil.