Am first timer here so please accept my apologies if i am a dunce at this!
I have just issued a claim in the county court against O2 (Telefonica UK Ltd) for loss of earnings. Basically they were supposed to deliver my upgrade phone on an agreed and specified date. I took the day off work and never left the house and surprise surprise it never turned up. I phoned then on 3 different occasions throughout the day and was fed a load of rubbish. The straw that broke the camels back was that i was basically called a liar by their delivery agent (Yodel) so i sent them an LBA (reco